Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Healthy options
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Late-night food
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Quick bite
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
We stopped here on our way to Detroit for dinner. First, they were out of cheese sauce. Which is crazy because there’s multiple Wendy’s around to borrow product from. Then the jr bacon had ketchup on the top bun like it was dropped in the sauce and wiped off. Gross. They also forgot nugget sauce and napkins even though we ordered 2 meals and then a couple extra things.
Absolute joke of a store.
Placed a mobile order and went inside. Stood there for 25 mins waiting. In that time, the front end guy wasn’t taking any orders from anyone inside. I watched 3 separate groups walk out instead of waiting during that time. The manager Jason said it’s because they were busy. They spent that entire 25 minutes filling drive thru orders to keep their timer down, I’m assuming so corporate wouldn’t see how bad they are handling things.
We finally got sick of waiting and asked for a refund on our order so we could go somewhere else. Jason told us it had to be done through the app. There is no where to cancel or get a refund in the app. He then walked away and made it very clear it wasnt his problem. Completely unprofessional!
So we walked out and hopefully will get our money back. I guess we will see. Moving on to communications with corporate since they don’t give a crap at the store level.
We won’t ever return to this store.
The food was as good as you can expect from a Wendy’s. What really brings it down was the service my family and I got through drive through. We ordered our food and pulled up to the window and the lady running it (Dark hair, glasses, I think Alex was the name?) told us “Frosty Machine is down. You’ll get Berry instead”. Not even asking if we wanted a substitute. We tried asking if vanilla was an option and she said no, continuing to push Berry. Now, maybe she didn’t know about the broken ice cream machine until we pulled up then and there, but if she had informed us it was down or at least was a bit more polite in her interaction the rest could have been avoided. So we told her no substitutes on our frosties, just the food. She got an attitude and asked some coworkers to help get rid of the drink from the combo meal. While doing this, the ordered was deleted (and she again got an attitude about it). She then recharged us for the full order and when the food finally came out, half of it was missing. When we went in to get what we were missing, the other employees (who seemed like chill people and were understanding of the situation) gave us the food we were missing. All the time, the other employees gave me the vibe that this attitude and mistake weren’t uncommon for the drive through girl to make.
Now, look, we all have bad days, we all want to leave or go to break at a certain time… but holy crud lady. Take a breathe, count to ten, and don’t bully your coworkers or customers for honest mistakes, some of which you yourself make. All this to say, when I do feel like eating Wendy’s again, I probably wont be going to this one. Hope the gentlemen working with her had a wonderful rest of their day, and that Alex (?) had a better day after she left.
We arrived when there were no cars in the parking lot or in the drive thru. Sunday evening around 5pm. Stood at the counter for 6 mins without anyone out front, then a young man came around the corner saw us and ducked back into the back. Waited another 4 mins and then left. Trash cans overflowing, floors dirty. We will never go to this Wendy’s again.
There was no help when I provided my coupon and reward. The manager didn't understand the app. I had a rewards and an offer of $5 for $25. One free and the other was a discount. Both were clipped to be scanned, but the system did not take it. I was told that there was nothing they could do about that, even though I know that there was more they could do they just chose not to do it. I wouldn't waste your money here for bad service. Please save yourself and go to E Michigan they have top-tier service.
The guy that corrected my 6pcs spicy nugget order, thank you, and I hope you transfer to the best store.
Waited almost 25 minutes just to get my order taken. Workers just standing around talking even though the guy on headset told them to get to work, that customers were waiting 15+ minutes. Only taking one order at a time then making it..
Slow thru drive thru like making one order at a time but at least the order was perfect and everything hot and fresh so at least they're trying
The new crabby patty was good they were out of the pineapple Frosty tho good grilled chicken wrap, needs cleaned up and refreshed.
Quick Facts About Wendy's
Today
Opening Hours
| Monday | 06:30 AM - 12:00 AM |
|---|---|
| Tuesday | 06:30 AM - 12:00 AM |
| Wednesday | 06:30 AM - 12:00 AM |
| Thursday | 06:30 AM - 12:00 AM |
| Friday | 06:30 AM - 12:00 AM |
| Saturday | 06:30 AM - 12:00 AM |
| Sunday | 06:30 AM - 12:00 AM |
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