Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Late-night food
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Quick bite
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
Customer service was very poor , the man that took my order at the speaker was at the window and he was very rude and blunt , when I first got my food I had missing items from my order . Then after getting my food I noticed it was lettuce in my baconator fry. I did not ask for lettuce …. lol .
I’ve always had wonderful service and left a great review and no idea what happened to it. This on better stay up here.
Now once I was given a chili meat burger and had to return it and a fresh one was made. Other than that the customer service was good and so were my fries and my burger.
Pleasing raw meat on the grill without gloves is unacceptable! The sticky floors will make you fall. The wait time will take forever, but the bathroom was clean.
The second worst Wendy in town... My fries where cold, the staff rude or don't care, and it's impossible for them to get an order right even if there life depended on it. Took them almost ten minutes just to take my order, because they where "back up". Was there a clogged on your toilet? What does that even mean... I didn't ask about if it was actually there toilet when she said that and to afraid to ask. Anyway my order lacks the condiments I paid for and the place was completely unsanitary. I got the condiments eventually but had to place it my self from a tin... Self service I guess, the motto everything revolves around fresh is long forgotten. Why spend all this money to renovate it, the store I mean if you didn't get competent people to run it. So disappointing, Oh wait they can just use the excuse they didn't know any better, bullet proof excuse to everything... "Oh we didn't know any better cause nobody else in the store did"... THEN WHAT ARE YOU FOR!... Not satisfied on blaming it on negligence or incompetence for the state of this travesty of a Wendy's. The lack of possession of responsibility here is outstanding. I hope it gets to the point of being okay rather than atrocious. One can still be h0peful I imagine.
Ordered 10 piece nugget. End up only getting 8 nuggets. My wife ordered a hamburger with mustard and onion only. They ended up giving her a cheeseburger. I love Wendy’s. Just not this one. It’s probably because it’s in Hagerstown.
The bread for the junior burgers are always so dry, the nuggets as well unless you get them flavored.
The morning crew is absolutely amazing! I greatly appreciate their kindness and hospitality. Fresh food and friendly service as well. Thank you Brittany for helping a Veteran out today. I salute you for your exceptional service. You are doing an outstanding job running the franchise hopefully you will be running one of your own in the near future.
Had rats and literally rat poop inside of my bag where my baconator and fries were at and the only thing they gave me in return was a ban from the store.
Quick Facts About Wendy's
Today
Opening Hours
| Monday | 06:30 AM - 12:00 AM |
|---|---|
| Tuesday | 06:30 AM - 12:00 AM |
| Wednesday | 06:30 AM - 12:00 AM |
| Thursday | 06:30 AM - 12:00 AM |
| Friday | 06:30 AM - 12:30 AM |
| Saturday | 06:30 AM - 12:30 AM |
| Sunday | 06:30 AM - 12:00 AM |
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