Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Offerings
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Coffee
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Late-night food
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Quick bite
Dining options
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Breakfast
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Lunch
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Dinner
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
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Playground
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
We went last night and while ordering, they said the coke was out so we couldn’t have any of that, then the frosty machine was not working so we couldn’t get any. She asked us to pull to the window halfway through our order, trying to rush us. Then pulling up to the window, where I was about to redeem my rewards, they said they COULDNT SCAN the rewards and just kind of waved away my phone with their hand. The employees obviously just didn’t want to deal with us, and wanted us gone. And then after getting home, my order was wrong and they did not give me what I asked for on my burger. I’m so extremely disappointed in our experience here.
Subject: Disappointing Experience at Wendy’s on 280 Bypass in Phenix City, Alabama
Good evening,
Earlier this evening, I visited the Wendy’s on 280 Bypass in Phenix City, Alabama, and purchased a meal for my two boys. When I pulled up to the window, I was given one meal and two drinks. I waited patiently for the second meal, and only part of it was passed through the window. When I asked about the rest of the meal and inquired if I needed to ask for my money back, the cashier responded rudely, saying multiple times, “You can get your money back,” in a nasty tone.
I got out of my car and went inside to speak to the manager. I explained the situation, and while the manager initially appeared to address the issue, she gave me a name for the cashier that I believe was false. The name given was “Stephanie Smith,” but I clearly heard the manager call her by a different name. When I asked for clarification, I was told a shortened version of the real name.
If this is the behavior of staff members entrusted with handling customers’ food and service, I believe it reflects poorly on the restaurant’s standards. Higher standards of service and respect should be expected, especially in situations involving children and their meals.
Thank you for your time, and I hope action is taken to improve the customer service at this location.
Have a great evening.
Avoid at all cost… received wrong order after waiting over 15 minutes, employees are nonchalant, uncaring, unprofessional, rude…Owner, feel free to contact me.
Plus, after reading several reviews about not receiving a receipt, I did not receive one either. My meal should have been $10.xx. Charged me over $12. Definitely scamming. Contacting corporate. Trying to locate an owner. To be continued…
I wish I had read some of the previous reviews before going here. They are definitely stealing your money. I ordered a Dave’s single combo with a specialty lemonade, and what should have been a $10.69 meal was somehow $15. I asked for a receipt and first they were out of paper and then the machine was broke. Was told if I had ordered inside then I could have gotten a receipt. Brought it up to a supervisor at the next window and her excuse was that it was the lemonade and everything was a large. I never asked for a large and the only thing that was large was the drink. “When you order a combo at the window it’s automatically rung as as a large”. Brought up the app and showed her the price and she said app pricing is not the same as store pricing and I should have ordered on the app.
Even if I ordered every item individually and made them larges, the price + tax would have still only be $12 and some change. Keep driving and go somewhere else!
This is my second time eating at this location. I got diarrhea both times. The first time I order a chicken sandwich; 45min later I got diarrhea. As I type this message I’m currently on the toilet fighting for my life at my place of business. All I got this time around was a kids meals, chicken nuggets w/ fries. This is my last time eating from here.
This place steals your money
This location literally charges you more money in the drive thru. I don't know if it's the owner advising this or managers but it is indisputable at this point. Every time I'd find myself here I'd think "wow that seems like a lot more than what the menu price said" at the pay window. Then when you ask for a receipt, of course, "it's down at the moment". It's always down, conveniently.
Finally, this last time I called them out on it. I asked if they charged me for a large meal. They said no it was a regular meal. I told them the menu price and that didn't make sense. They went and got a manager to void it and recharge it. Price went from $13 to 10.63. No explanation. No apology.
This place steals your money
This place is horrible!!! Rude employees. Never gives receipt and charges you extra. We only go here for my son and we always order the same thing but yet, every time we go they charge us different amount. Chicken nugget meal with coke and no, we don’t upgrade. It’s either $8,$9,$10 something.. One time, I paid over $12 and when I asked why so much she just shrugged and shut the window. I asked for a receipt and of course machine isn’t working. I wish I had gone inside and spoke to the manager, but then with all the complaints about this store, not even sure if the manager cares. Lesson learned. Go somewhere else.
Poor service and did not recieve everything at Wendy's Highway 280 Phenix City.
I ordered. They handed part of the order out of the window. I had to wait more time for my drinks. Then more time sitting waiting for someone to come back so that I could ask for straws. I get to my destination and the ketchup and fixings I asked to be on my burger are not there. No sauce for the nuggets. Also, no frosty. When trying to call and rectify, phone just rings until a recording comes on and there can't be a message left. #dobetter
Quick Facts About Wendy's
Today
Opening Hours
| Sunday | 06:30 AM - 01:00 AM |
|---|---|
| Monday | 06:30 AM - 01:00 AM |
| Tuesday | 06:30 AM - 01:00 AM |
| Wednesday | 06:30 AM - 01:00 AM |
| Thursday | 06:30 AM - 01:00 AM |
| Friday | 06:30 AM - 01:00 AM |
| Saturday | 06:30 AM - 01:00 AM |
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