Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Late-night food
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Quick bite
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
Walked in to the lobby to find the manager completing a personal order. One other counter employee. It takes one second to acknowledge someone or to say ill be right woth you. Very unwelcoming. I turned around and left. I'll stick to Door Dash
Cold chicken nuggets stale bread cheese burger with entire end of an onion on it. fed most of it to my dog. Atleast they were happy.
Wife's salad looked brown and on the brink of expiration I hope she dosent get food poisoning.
Customer service was unfriendly and unwelcoming
I will never know if the food was any good. Because whoever was working the drive through tonight on a Sunday. When they close at midnight decided they weren't going to take any more orders. There was a car, then another car. Then there was me in line, it wouldn't answer the door I had everything locked up, but they, it's just hiding in the back somewhere. That's what's wrong with America Today is people like that hiding from the responsibilities. I hope it wasn't an emergency, but I kinda Pray that it was so that i'm wrong about what happened
It's been awhile since I've reviewed a fast food restaurant. I ordered a Bacon Bourbon Cheeseburger from this Wendy's on Thursday 02/24/2022 around 2300 hrs. After spending $19.00, we went home and found the Bourbon Burger to have no bacon, no crispy onions and had one piece of meat with a little bit of bourbon sauce. Fries were cold also.
We took the burger back and went back through the drive-thru at approximately 2320 hrs. The drive-thru employees, both females, were rude with almost ZERO communication. I told them through the speaker about the burger and she told me to just pull up to the window. Without speaking to me, I saw the employees laughing amongst themselves. I was waved to the second window where they continued to laugh. The window opened and a female employee handed me a bag with presumably another burger as a replacement. After handing me the bag, they shut the window. There was no communication with me. No speaking whatsoever, no apology. Petty? No. Just listing the absolute terrible customer service and lack of employee etiquette that these individuals had. One appeared to be a manager of some sort.
I will not go back to this Wendy's and I wouldn't recommend anyone else in the area to eat there either. Go to a neighboring Wendy's and avoid the Elm Grove Store at all costs. This isn't my first negative experience, but this is one that prompted me to write a review and contact Wendy's as a result.
night shift drive thru employees are all great! food fresh and friendly staff.
It’s a small zoo. Not very crowded which is good since dealing with. COVID. Animals looked well taken care of. Price was a little high for being not that many animals but I understand them needing to charge that for employees to take care of animals. Nice place to stop and visit if in the area.
I've been inside and through the drive-thru of both Wendy's restaurants at the Highlands and in Elm Grove West Virginia and both have great atmosphere and customer service and their food quality has always remained consistent which is excellent.
Terrible customer service lady behind the cash register was getting upset because her card reader wasn't working and I know it isn't my card.Because I literally bought something five minutes before getting something at wendys she definitely needs an attitude adjustment.
Quick Facts About Wendy's
Today
Opening Hours
| Monday | 06:30 AM - 12:00 AM |
|---|---|
| Tuesday | 06:30 AM - 12:00 AM |
| Wednesday | 06:30 AM - 12:00 AM |
| Thursday | 06:30 AM - 12:00 AM |
| Friday | 06:30 AM - 12:00 AM |
| Saturday | 06:30 AM - 12:00 AM |
| Sunday | 06:30 AM - 12:00 AM |
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