Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Offerings
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Coffee
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Late-night food
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Quick bite
Dining options
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Breakfast
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Lunch
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Dinner
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Groups
Payments
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Credit cards
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
The burgers were delicious and hot. The staff were very friendly. The restaurant was very clean. Good services and good food will bring more friends come back.
I go to this location once or twice a month. I always use the drive-thru after 11pm. Everyone I have encountered there is super friendly and gets the orders out quickly. Definitely one of the better run places around.
This was the best experience I had had at a Wendy's in 3 years through the drive-thru. The people were super Pleasant and the order was exactly what I had ordered. Far different from when I ordered at the last Wendy's I went to and the lady literally yelled at us. To be clear the yelling was not this Wendy's it was a different one. I will probably go out of my way to come to this one instead because I've always liked Wendy's but haven't had good experiences lately.
May be the worst Wendy's in the city. It doesn't matter what you ordered they will ensure you pull forward in the drive thru and wait for your food, likely so they can make their drive thru timer reflect well. Have driven away from this location with the incorrect order multiple times. It's brutal.
Wendy's on Blue Diamond Road is a solid choice for a quick and satisfying meal. It's not going to blow you away with its innovative offerings, but it delivers on the core fast food experience. If you're craving a classic burger and frosty, it's a reliable option.
I am so disappointed that this location runs so poorly.
I was thrilled to get a Wendy's on our side of town....they are generally my favorite fast food location for the quality of food you get in a timely manner.
But unfortunately this location falls short in both quality and speed.
It clearly starts with the management of the location, as business hours begin at 6:30am, and I have arrived at this location several times after 7:00am and the employees are standing outside waiting for the manager to arrive and open for business.
If you arrive at open of business, you can definitely expect to wait 15-20min for any order you place, which I have become accustomed to for my daily breakfast stops (3-5 times a week....yes I have a problem...lol)
But today reached a point of sheer frustration as I watched each vehicle in front of me be asked to pull to the front and wait for their food (3 cars in front of me) and I was asked to do the same.
After waiting for 20min, and no one coming out to the other vehicles who had ordered ahead of me, I exited my vehicle to enter the business and find out the status. Mind you, this was after 8:30am, close to 9:00am after the wait, so the business should have been open for over 2hrs at this point and not been operating in a manner that mirrored just having turned on the equipment to start the day. And they had no lack of staff as I counted 5 employees working as I entered the business.
I was informed my order wasn't ready (3 biscuits and gravy....which consists literally of 3 individual biscuits topped with packaged gravy mix) and I asked for a refund as I didn't have time to continue waiting.
The person in the black shirt stated they didn't have the ability to perform a refund, and then one of the other employees spoke up and said "I have your order coming now." as he placed them in a bag and handed them to the black shirted employee.
I again asked for a refund refusing the food and was told they couldn't do a refund.
I asked regarding the managers name and was told by the person in the black shirt that the manager was "Esperanza". Upon being told, another customer in line who had been waiting just as long, asked to speak to the manager and the person in the black shirt stated they were "Esperanza". But then refused to speak to either of us to resolve the poor service (the other customer still didn't have his food after the interaction speaking to "Esperanza").
"Esperanza" stated "Mike" was the district manager, but refused to provide a last name or contact information for "Mike".
I exited the location and proceeded to my job as to not be late after this lengthy delay (25min at this point for "fast" food).
Upon arrival and removing my food from the bag, I found biscuits stacked on each other and barely covered in gravy (see pic).
Highly disappointed in the service received and will not return to this location. In the future I will make an extra15-20min out of my way and go to the location on Charleston by 15N on my way to my job and hope they can have more pride and better customer service than the manager "Esperanza" that operates this location in the morning.
Highly disappointed in my experience and I feel bad for the other employees that appeared to be truly working hard to do their jobs and take up the slack for the managers shortcomings.
Upon arrival, the staff rolled their eyes and failed to greet me. The man who rang me up, wearing a pink shirt and hat, asked rudely, “What do you want,” and walked away while I was placing my order. He rushed me, repeatedly saying, “Anything else,” while rolling his eyes and looking me up and down.
When I mentioned the soda machine wasn’t working, he responded loudly, “I’m gonna give you a large—you look like you’d ask for a refill,” then looked at my partner and me while the staff laughed. This discriminatory and unprofessional behavior is unacceptable.
As a former Wendy’s manager, I know this does not meet your service standards. I urge you to investigate and take appropriate action.
A new building and good location. Always liked their Chili so decided to stop in. Very comfortable seating and very clean. They have a new triple Berry frosty so we indulged and it was very good. Highly recommend this location and they even have a small lounge area if you are a large group. Handicapped assessable and plenty of parking.
Quick Facts About Wendy's
Today
Opening Hours
| Monday | 06:30 AM - 01:00 AM |
|---|---|
| Tuesday | 06:30 AM - 01:00 AM |
| Wednesday | 06:30 AM - 01:00 AM |
| Thursday | 06:30 AM - 01:00 AM |
| Friday | 06:30 AM - 01:00 AM |
| Saturday | 06:30 AM - 01:00 AM |
| Sunday | 06:30 AM - 01:00 AM |
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