Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Late-night food
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Quick bite
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Vegetarian options
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
Im not the type to leave reviews. But this place is TRASH. the customer service SUCKS! They are rude!
Im in the drive thur line, the lady asked very rudely how many people are behind me huffing because they are busy. You hear loud music in the background.
I get the the window. They already had my food ready, they were fast getting my food! I said thanks. The lady said, yea okay hunny. Then, she shut the window in my face...
Franklin, TN on Mallory Ln.:
We came a few minutes before 9pm, they close at midnight, and ordered for 4 people. We ordered two 6 piece saucy nuggs and they weren't hot at all...they were tough. They clearly took some nuggets from the warmer and tossed them in the sauces. Our chicken sandwich was also not hot, just warm. The only thing semi hot was the Jr. Bacon cheeseburger. We had to wait on a 4 piece nugget and the fries which were the only items that were hot.
It has been awhile since my last visit. Actually long enough I didn’t know Wendy’s was open since 7 AM. It used to be 10 or 10:30 if I remember correctly. Well great. I was prompted within a minute (I was probably first customer this morning) after ordering I was informed they will bring food to me when it is ready and they did. Food was great so was dining area. Definitely step up since my last visit. Outside of the store is also kept very nice and clean. Enjoy!
Costumer service is the worst. We had to go inside from the drive through to pick up our order because they wouldn’t bring it out. Messed up our order. Then the employees started arguing between themselves yelling profanity. Very messy staff, on their phone, wearing airpods. Only two employees were nice and actually had manners and costumer service.
Horrible experience with this customer service team. Male CSR couldn’t take our order, waited 10 minutes at the drive through until a grumpy female began to abruptly take our order. Had no patience for customizing our burgers. When we complained she said she was doing 5 things at once. Apparently she wasn’t paying attention because the order was wrong. Horrible Customer Service and Behavior of the team. I understand she was understaffed and stressed by why take it out on your customers?
The waitresses are terrible, because they are Spanish, they didn't want to serve us. I think they were the ones in charge because she had her manager's badge. The chef was the best in the world because she brought out the food very well served.
I've given this location my last chance. The dining room is never open. The service is slow, understaffed (even for a drive thru only). The food was good, saving grace.
I haven't had Wendy's in a while and decided to go after work. Idk If it's across the world BUT WTH happened to the burgers?! Did the company literally shrink the burgers and increase the prices? I felt like my biggie bag meal was a kid's meal. ????????♀️????????????????
Quick Facts About Wendy's
Today
Opening Hours
| Monday | 06:30 AM - 11:00 PM |
|---|---|
| Tuesday | 06:30 AM - 11:00 PM |
| Wednesday | 06:30 AM - 11:00 PM |
| Thursday | 06:30 AM - 11:00 PM |
| Friday | 06:30 AM - 12:00 AM |
| Saturday | 06:30 AM - 12:00 AM |
| Sunday | 06:30 AM - 11:00 PM |
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