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Wendy's

+1 615-984-4362
490 Sam Ridley Pkwy W, Smyrna, TN 37167 United States of America
Open Today: 06:00 AM - 01:00 AM

Amenities

Service options
  • Delivery
  • Drive-through
  • Takeout
  • Dine-in
Popular for
  • Breakfast
  • Lunch
  • Dinner
  • Solo dining
Accessibility
  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Wheelchair accessible restroom
  • Wheelchair accessible seating
Offerings
  • Coffee
  • Healthy options
  • Late-night food
  • Quick bite
  • Vegetarian options
Dining options
  • Breakfast
  • Lunch
  • Dinner
  • Counter service
  • Dessert
  • Seating
Amenities
  • Restroom
Atmosphere
  • Casual
Crowd
  • Family-friendly
  • Groups
Payments
  • Credit cards
  • Debit cards
  • NFC mobile payments
Children
  • Good for kids
  • High chairs
  • Kids' menu
Parking
  • Free parking lot
  • Free street parking
  • Parking

Best WLM Reviews

I really do like this Wendy's. The young lady who works the register and takes the orders is really sweet but today there was a young lady working the drive thru I believe and she was talking on the phone the entire time while I was eating. About 15m. I'd say. On speaker phone with a male who said a few curse words himself. She was pretty loud I kept turning around wondering to myself "is that an employee?" And yep sure was. I mean is this aloud? I have never worked anywhere where we we're aloud to talk on the phone, on SPEAKER! For the customers to hear and all the other employees. I mean is there no management?? This just hit a nerve for me. So UNPROFESSIONAL! and I had to sit here and listen to her loud babbling with her man while I ate my meal. Pretty annoying I must say.
Honestly don't know how this place is still in business. I placed an online order and went in to pick it up. It took at least 30 minutes for the wait. Not to mention the young black girl working the front was very rude to the customers. One lady took a pic of the filtyness in the restaurant and then took a pic of the score saying 99 because how in the world is that even possible. So sad to see. As customers were coming in they would complain and grip about it loudly then proceeded to try to start an argument with the lady for taking a picture of the filth. It was honestly sad and pathetic how the workers treated the lady.???? this place is always wild when I come and usually takes longer than others but today Wendy's lost me as a customer. U might as well pay the $1 extra for Chick-fil-A and get your order in a timely manner with a little respect and kindness. If the people hate their jobs so much why do they continue to show up? ????
That was a complete disaster. There was trash every where with water all over the floor. The kid's that were working there were playing games and nothing was being cleaned up. I will add pictures.
Excellent choice for breakfast. This place would get 5 stars but it's always about a 30 minute wait for food even after ordering ahead on their mobile app. I highly recommend Wendy's French toast sticks. They are my new favorite French toast sticks out of anywhere. Just like I make at home. Bit of a warning though....any Wendy's you order French toast sticks at will not give you syrup unless you ask in my experience. So unless you want to get home and not be able to enjoy them check your bag before you leave
On our way home from running errands, my son asked me if we could get the new Krabby Patty meal from Wendy’s. He used to watch Sponge Bob as a small boy, so I figured it would be a nostalgic treat. I ordered two of the meals and was asked what we wanted to drink. We chose Sprites. When I got to the window to pick up our food, no pineapple Frosty was handed to us. I should point out that the huge signs all around the outside of the restaurant advertise the Krabby Patty meal with a burger, fries and the pineapple Frosty. When I inquired about the missing Frosty’s, I was told that we ordered a drink, so we couldn’t get a Frosty. Excuse me! I was asked what I wanted to drink. A Frosty isn’t a drink! It’s ice cream. When I placed my order, I wasn’t told I wouldn’t get the Frosty if I chose to get a drink. I should have been asked if I wanted the advertised pineapple Frosty or a drink. BAD customer service, Wendy’s! Communicate to your customers better!
Once we got home, I discovered no napkins had been placed in my bag, and we weren’t given a spoon for the vanilla Frosty I ordered for my youngest child. This was indeed a bad service experience.
We walked in and nobody spoke to us. When we got to the counter the girl just stared at us, never asked if she could take our order. We placed our order and she gave us our cups. All without speaking. The ice was out in the machine. We went back to the counter as one of the guys was carrying a bucket of ice to the drive through. We asked if she could give us ice. She takes our cups and comes back and tells us the ice is only for drive through. I said you can't give us any ice, she shook her head no. My husband took the cups back. There were no cups for ketchup, when I asked her for ketchup she handed me a couple packets. We got our food and the coke and dr pepper both needed to be changed. We decided to leave and asked for a bag. She handed me the smallest bag and I had to ask for a second bag.
I went Oct 25th, right after work around 10 pm I was exhausted and there were a bunch of kids talking, playing, and laughing. I placed multiple orders and for it to be wrong. The thing that got me upset was the multiple drinks without ice and one person with a long facial beard hanging over my food as he places it in my bag. Not really appealing. I don’t want to eat anyone’s facial hair and drinking room temperature drink. Shame on you Wendys management!
It can be better if the crew was not all young kids. All tables were dirty and we had to have some of the food remade. Was not buisy, but the kids were just playing and yelling at each other.

Quick Facts About Wendy's



Today

Opening Hours

Monday 06:00 AM - 01:00 AM
Tuesday 06:00 AM - 01:00 AM
Wednesday 06:00 AM - 01:00 AM
Thursday 06:00 AM - 01:00 AM
Friday 06:00 AM - 01:00 AM
Saturday 06:00 AM - 01:00 AM
Sunday 06:00 AM - 01:00 AM

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