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Wendy's

+1 847-885-4637
29 W Golf Rd, Hoffman Estates, IL 60169 United States of America
Open Today: 06:00 AM - 01:00 AM

Amenities

Service options
  • Delivery
  • Drive-through
  • Takeout
  • Dine-in
Popular for
  • Lunch
  • Dinner
  • Solo dining
Accessibility
  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Wheelchair accessible restroom
  • Wheelchair accessible seating
Offerings
  • Coffee
  • Late-night food
  • Quick bite
  • Vegetarian options
Dining options
  • Breakfast
  • Lunch
  • Dinner
  • Counter service
  • Dessert
  • Seating
Amenities
  • Restroom
Atmosphere
  • Casual
Crowd
  • Family-friendly
  • Groups
Payments
  • Credit cards
  • Debit cards
  • NFC mobile payments
Children
  • Good for kids
  • High chairs
  • Kids' menu
Parking
  • Free parking lot
  • Free street parking
  • Parking

Best WLM Reviews

The food was mid, not great, but not the worst. Compared to other Wendy's locations it was probably a 4/10. The restaurant itself and the service were horrible. The ketchup dispensers were disabled, they don't have trays for people who eat inside, and give you barely any ketchup packets when you ask for ketchup. There was a swarm of flies around the garbage can, and about 10-15 more flew out when I tossed something in the trash. The lady who took my order either didn't understand English fully, or was poorly taught how to be a cashier. She would suggest other items or amounts of an item, and then after I say no she perfectly inputs what I originally asked for. Idk if that's a language/culture barrier issue, or if management teaches people to do this (which is bad). I have a feeling management here is the problem, since the ketchup dispensers and trays and lack of pest control near the garbage are all managerial issues. The food was all correct, but a bit stale, as if it was sitting out for a while
I come here all the time and Rachel, the employee, always has a smile on her face that brightens my day. My orders always correct and I’m always greated with a positive attitude. I appreciate that out of a fast food establishment and Rachel deserves a raise for being such a great employee over the time that I’ve been regularly coming here.
Upon entering what I could assume is a new establishment, the oder that slapped you in the face smelled of old burned and used again oil. The floors were dirty, walls flithy, and the soda machine one was out of order, and the other had fries stuck in the drain with filth. The buttons and screen were simply disgusting.
Chicken nugget one of them looked to have been eaten, fries tasted like they were reheated from yesterday. Never again.
Fries ???? awesome. Sandwich ???? mind blowing. Even their fountain ⛲ Coca-Cola???? is amazing ????????????????. The person named Maria G. was super friendly and welcoming. See you Wendy's w/ family soon ????.
I've never gone inside this location, so I can't speak to the atmosphere indoors. Having always done the drive thru, I can say this — the majority of the time, employees are courteous, although I wouldn't say "friendly," as none of them really reciprocate when I say thank you or to have a great rest of the day, etc; but (knock on wood), my orders have thus far, in around 5 years never been wrong or missing anything. Speed of service is pretty good, even when they're busy, although placing a mobile order through the app prior to going there DOES make a difference in terms of how quickly one gets through the line once there, and there doesn't seem to be a huge price discrepancy between what is charged in the app and actual on location prices like McDonald's. Food also, has always been hot and tasty as expected. The only thing I wish Wendy's would do, as I wish everywhere else would also, is go back to their lower prices. $7-8 for just a burger alone is, IMPO, just absolutely ludicrous! Seems many places are depending on the $5 bag deals these days to keep customers coming back, because that's all we ever get anymore, and it's because it's the only menu item that makes any economic sense, if any. I know prices are usually set by corporate, but since Wendy's paved the way for the $5 bag, I think it's time they decide to do the same with lower menu prices across the board. They'd steal SOOOOO much business away from EVERYONE if they did like, a 90's price throwback, if even for only a financial quarter.
Went through the drive through and the person taking my order had a nasty attitude and was rushing me while saying my order. I would say one thing and he would almost be cutting me off to ask the next question. When I get to the window to pay, it was more than I expected so I tried to clarify my order and the same person who took my order got upset with me saying that I ordered something I didn’t - (not surprised since he was rushing me through it!!) then gets mad that they gave me food they couldn’t take back. Maybe train your employees to be polite and courteous and actually LISTEN to the orders being given, instead of being hasty, rude, accusatory, and rushing through it. Probably wouldn’t have as many bad reviews as you guys do.
I ordered a chicken sandwich meal they gave me something old. I told them fresh. I called them about my order and i got hung up on i recommend nobody eat from here especially at 12 o’clock at night wasted my money, I spent the food out
Drive-thru service was terrible! The lady seemed like she didn’t like her job and was annoyed when my daughter tried to place an order. Just a suggestion don’t get a job you don’t like and take it out of your customer. It’s very rude and unprofessional.

Quick Facts About Wendy's



Today

Opening Hours

Monday 06:00 AM - 01:00 AM
Tuesday 06:00 AM - 01:00 AM
Wednesday 06:00 AM - 01:00 AM
Thursday 06:00 AM - 01:00 AM
Friday 06:00 AM - 01:00 AM
Saturday 06:00 AM - 01:00 AM
Sunday 06:00 AM - 01:00 AM

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