Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Offerings
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Coffee
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Late-night food
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Quick bite
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
From July 23, I was told I would receive a gift card , I just now got it. I live 2 hours away from this location. I had to drive here to get it. Please consider choosing an alternative establishment, as this one may not provide the best value for your time and financial resources. Additionally, please be aware that they have reduced operating hours during weekdays, and there is a technical issue with the ordering monitor that may result in inaccuracies with your order.
They Had no frosty they cleaned the machine. They had no lemonade they cleaned it, had no dr pepper, fries were cold and had salt when we asked for no salt fries. They gave just pepper packets when we asked for salt. They gave a coke with ice when i asked for it to have no ice. They closed at 1230 even though they advertise 230 and then wouldn't answer the phone for a month!.. when i got in contact they took my name, number , AND ADDRESS, not once , twice, on separate occasions in promise to give me a gift card to make up for it.
I needed to see my family in Ruskin so I was near the wendys, figured I get food and the gift card I was told I would receive.
The manager Daryl took my order. Both my husband and I said no tomato's as I'm highly allergic, I asked for lettuce on the sandwich and on the side. When I received it -it had no lettuce and it had tomatoes, they're were lettuce on the side though.
When I brought it to their attention Daryl the manager made it over and gave me the card thank you. However the staff , not sure of her name, the lady with the orange hair, was laughing, and staring at me through the TV screen and the back room, while chatting with her coworker. How unprofessional. It made me have anxiety ... I won't be going back, again I advise you just to go to another wendys. It's not worth your money..
OMG terrible terrible terrible staffing issues - serious management issues. Everyone standing around orders stacked line of customers inside and around the building. One manager doing work not directing his people AT ALL. Bring in someone to train these people and pay them better Wendy’s
I came there late night after a long day of work, providing excellent customer service. I stopped at this ECTRA HOOD Wendy’s and I REGRET IT with every bit of my soul. First of I was rushed to place the order when I was the last veg on that line.
I requested an upgrade to my fries and they didn’t even do that! When I asked, I was given an attitude and that I had to go back around and make the line again. I asked for a manager and he gave me a nastier attitude than the person I asked for an upgrade. They were all very rude and making comments and laughing as they were being sarcastic. I ordered 4 order, one for each of my kids and one for me, 5 in total & when we got home my order was missing. I called the store and I was a joke to them, I asked what was the name of the person being “funny” on the call he refused to… he said you guys will know who he is as he is the only manager there and proceeded to disconnect the call. This call was on speaker and my kids were disgusted by the poor level of service, being nice is just a common sense thing.
One of my kids said it’s not even about how bad the service was, it’s about how racket and hood they were based on their actions and way of treating their buying customers! He did say one thing that stuck… the call was being recorded. PLEASE PULL THIS CALL! So you can hear the level of service your paying customers are receiving. Now I am out of my money and my food to eat.
By far the worst Wendy's I have been ever been to. My last 3 orders have been messed up. This time I went through the drive thru and got 2 combos. They hand me my food and there is no fries with the combo. So I go inside tell the 2 managers I've had issues the past 3 times. They give me my fries and I ask one of the managers who was standing at the sandwich station if I could get a mayonnaise cup he says we have packets, I said I know but I like the mayo off the sandwich station. He starts stomping around like the little kid does the mayonnaise cup then acts all shitty handing it to me and like I told him, thats why his staff sucks and messes everything up because they have him to look to as a leader. I read in one of the other reviews about the managers not doing training and just letting these "young" people run around not knowing what to do. It's so true, this same Manager that was stomping around, I have seen him in there a few times and he is always on 1 side all by himself running the grill and sandwiches, while all the other employees are on the drive thru side running around like wild chickens. This place needs fixed
I had no idea how bad this place had gotten. It took 20 minutes to get 2 biggie combos, with only 1 person ahead of us. We were forced to use the kiosk because and I quote 'no one is on the register right now'. Inevitably we needed assistance at one point with the kiosk and it was forever before someone finally noticed me flapping my arms. They were just focused on the drive thru and app orders. Once we finally got the order in, 20 freaking minutes. Nathaniel was the only person amongst the 10 odd people working (and I use that term in its broadest possible context) that was the least bit helpful. The rest of them were as useless as cuss. I can see why the lobby was practically empty; who in their right mind would want to eat here? By the time we finished I thought to myself we could have eaten at bob evans next door and it would have taken no longer. If you think the burgers we waited 20 minutes on were hot, think again. How they were cold is a mystery. The 1 star is being infinitely generous.
They told me orders are wrong and slow here because they're a training location. That doesn't explain why they're usually out of half the menu though, or why I've never seen the manager wear a mask at peak COVID, as required by law and policy here.
Update: they were out of meat today lol
I worked in hospitality for over 20 years and I'll never understand how the food I order and pay for never makes it home. I always say I'll give them one more chance but this was the last time. Got a few biggie bags with a few extra items and didn't even get enough to feed my family of 4. Poor workmanship but even poorer management. Wendy's call me and I'll come train your employees from top to bottom about how to properly run an establishment.
Horrible service waited about 5 mins to ask if anyone was on the register manager looked at me a few times directly and didn't say nothing took another 4 mins for a male worker to tell me na I can come to register I have to get these orders going.
No apologize no acknowledgment
No wonder you only have a 3 star rating. I will take the extra time to drive to Riverview for better service it incredible that you are not permanently closed I do understand things get busy but let your customers know something address them.
Quick Facts About Wendy's
Today
Opening Hours
| Monday | 06:00 AM - 02:00 AM |
|---|---|
| Tuesday | 06:00 AM - 02:00 AM |
| Wednesday | 06:00 AM - 02:00 AM |
| Thursday | 06:00 AM - 02:00 AM |
| Friday | 06:00 AM - 02:00 AM |
| Saturday | 06:00 AM - 02:00 AM |
| Sunday | 06:00 AM - 02:00 AM |
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