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Wendy's

+1 334-365-2154
793 Business Park Dr, Prattville, AL 36066 United States of America
Open Today: 06:00 AM - 12:00 AM

Amenities

Service options
  • Delivery
  • Drive-through
  • Takeout
  • Dine-in
Popular for
  • Breakfast
  • Lunch
  • Dinner
  • Solo dining
Accessibility
  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Wheelchair accessible restroom
  • Wheelchair accessible seating
Offerings
  • Coffee
  • Late-night food
  • Quick bite
Dining options
  • Breakfast
  • Lunch
  • Dinner
  • Counter service
  • Dessert
  • Seating
Amenities
  • Restroom
Atmosphere
  • Casual
Crowd
  • Family-friendly
  • Groups
Payments
  • Credit cards
  • Debit cards
  • NFC mobile payments
Children
  • Good for kids
  • High chairs
  • Kids' menu
Parking
  • Free parking lot
  • Free street parking
  • Parking

Best WLM Reviews

Do not get drinks from this place! The drinks always taste like mothballs. They aren’t cleaning the ice and drink machines here. This is constant at this location. If ice is bad what’s that say about the food quality or cleanliness?!?? Better yet, just pass this location by. Not worth the risk.
Okay so let me give this a very detailed *TRUTHFUL* review
First of all I know what I am talking about because I work in fast food so this isn’t some Karen just leaving a bad review, the line was long okay that’s understandable not mad about that because it was after church hours. But the lady at the counter who was wearing a totally different foundation color and a ratty wig that was all over her face was not brushed out or maintained, that’s one way a customer (me) will look at the store and be like that’s nasty. They also had to give three refunds within 10 minutes.
Second of all that lady doing register “with the ratty wig”was crossing her arms, rolling her eyes, and giving a meanish grin that basically was saying ( God just hurry up and order). So she was very rude and when she was told to go clean the lobby she ignored customers who were trying to order and was laughing and giggling rudely walking back. She also has long nasty fingernails that was getting in the ice . Obviously not self maintained for public.
All praise to Ms. J that’s what all call her incase she doesn’t want her name out there she was very patient very apologetic, and very kind to us. And the boys who had came and emptied the trash cans were very nice
Then there’s your lobby and your womens bathroom that looks terrible all three of the trash cans looked like that and to be fair multiply other customers were complaining and none of the tables were clean. Will be calling corporate tomorrow.
Walked in today about 4:50pm and stood there for about 5/6 minutes (there was no line) .No greeting, no one acknowledged me, I'm guessing the manager was the guy in the plain clothes, Walked passed me about 3 times while working drive thru orders never spoke Or said hello. Customer service needs to be a priority at this location. This starts from management on the district level
Found a string in my burger as I was eating it. Ordered $5 biggie bag, Jr. Bacon Cheeseburger. Tried calling restaurant with no answer.
Went through the drive thru at 11:24pm..they close at 12am. Food delivery truck was there and they were unloading the truck inventory. I waited at the speaker for 5 minutes before someone answered me saying "hello are yall open???" A worker answered and said "we're closed". I stated back "Google states that you're open until 12am" She states back "we are open until 12 but we usually wrap everything up about this time and are not serving at this moment. So we are closed". So basically....they didn't want to serve customers because the inventory truck was there and was trying to beat the system. I'm a courier for a living and it's hard to get a hot meal or have time to even stop. This was very inconvenient and unprofessional!
That place was actually terrible. Literallllly terrible is an understatement horrible, rudest place. Every single person was rude, like they didnt want to work. Messed up the food three times and then the last time they just gave us random stuff and at that point we just left. They screamed when we said it was wrong there was a girl with braids and she was the worst one. Somebody please shut that wendys down please because aint no way.
I have had great burgers from this location before but just tried to go through the drive through and they are closed at 730pm at night - wondering if it’s staffing issues
Place was dirty and shoes stuck to floor. Food was ok. We waited awhile before anyone came to the register to take our order. Staff is not friendly.

Quick Facts About Wendy's



Today

Opening Hours

Sunday 06:00 AM - 12:00 AM
Monday 06:00 AM - 12:00 AM
Tuesday 06:00 AM - 12:00 AM
Wednesday 06:00 AM - 12:00 AM
Thursday 06:00 AM - 12:00 AM
Friday 06:00 AM - 12:00 AM
Saturday 06:00 AM - 12:00 AM

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Location