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Wendy's

+1 757-249-8016
12221 Jefferson Ave, Newport News, VA 23602 United States of America
Open Today: 06:30 AM - 03:00 AM

Amenities

Service options
  • Delivery
  • Drive-through
  • Takeout
  • Dine-in
Popular for
  • Breakfast
  • Lunch
  • Dinner
  • Solo dining
Accessibility
  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Wheelchair accessible restroom
  • Wheelchair accessible seating
Offerings
  • Coffee
  • Healthy options
  • Late-night food
  • Quick bite
Dining options
  • Breakfast
  • Lunch
  • Dinner
  • Counter service
  • Dessert
  • Seating
Amenities
  • Restroom
Atmosphere
  • Casual
Crowd
  • Family-friendly
  • Groups
Payments
  • Credit cards
  • Debit cards
  • NFC mobile payments
Children
  • Good for kids
  • High chairs
  • Kids' menu
Parking
  • Free parking lot
  • Free street parking
  • Parking

Best WLM Reviews

I tried to buy 2 Wendy's gift cards and there were no people working there who knew if Wendy's sold gift cards. One employee said she'd ask the manager and then didn't ask her while I stood there and watched her not even try. There were no people working at the register, just a computer. Nice job Wendy's!
Everything about this experience was unpleasant and the attitudes of the staff were just as nasty as the restaurant (with the exception of one manager). I normally go through the drive through and am often met with rude attitudes, missing food that was paid for, cold fries, or even somehow paying for the wrong car’s food. Today, I decided to go inside because the drive-through line was longer than desired and the lobby appeared almost empty. Inside, there was not an option to have a real person take my order….kiosk only. Since I was paying with cash, the screen directed me to go to the counter to pay. I proceeded to the only other counter in the store, which was the same one where the customers were handed their food. The employee standing there, as I approached, walked past me and when I turned around he was at the exact counter that I had just left, not saying anything, but just standing there, so I had to walk back over there. Later, as he was bagging the food, he was just wandering around with the items. Then sat the fries and burger on the counter and then said the potato was still in the oven and it would be another 5 minutes, even though it was longer. After waiting even longer, I mentioned to the manager that the fries in the bag were now cold. She grabbed the bag and tossed it on the dirty counter behind her. Everyone in the restaurant seemed to be ok with just wandering around with food items in their hands, rather than leaving it at the food station. At one point, I asked for my money back and the manager said “ok,” but then proceeded to offer a rude comment. Even asking for the location of the cups was met with rudeness. There was food allllllll over the floor, just laying around on many dirty surfaces, someone’s keys…yes keys… were sticking in the unwrapped/uncovered sliced cheese, sauce was dripping down the wall, all the trash cans were overflowing, and the list goes on. Just filthy. Pictures also posted to show the filth. This visit was just money and time wasted, because I couldn’t even bring myself to eat out of this establishment. I hope training on good customer service and maintaining a clean establishment are in order and coming soon. I will absolutely not be returning!
I was rather disappointed because they went from the drink. Sping a large for a dollar to $4 3 and 4 dollars that right. There is more than food, so I recommend if you want to be programmed to make sure you have a drink. Because the prices are out radius for the drinks and I find that rather inexcusable because I know they make a profit on their food. So that is a deal breaker for me plus I'm going I'm saying taco. Bell has got 90 cent tacos with a drink and then and that's filming and then. I also noticed at 711 on Monday. 60
cents for coffee, so other than bringing your own food when you have to do this. Try to do it to where you have money for Christmas.Students just going into your you know.Hurting your wallet and that's it
I just left from Wendy’s at 2:25. I got There at 2:06 after placing my mobile order at 2:00am. I get there to be told move forward and wait at the door. I get Home to check my food. WHY DID I RECIEVE COLD, OLD AND NASTY FRIES. im HIGHLYYYY disappointed. Yall sat there and made me wait for my food to not even be fresh.
Ms.Bianca customer service was beyond excellent. The order was correct. The food was fresh and hot. Ms.Bianca was very polite, smile on her face. Her energy was just lovable.
We dined inside, Saturday afternoon... there was a street person in the dinning area sleeping, it was a HOT DAY, he had the best seat in the house...... I HATE those kiosk machines to order, "EVERYBODY" NEEDED HELP! It was bad! A person eventually "had to" open a register to move things along... most people use drive thru to avoid those kiosks... the food and everything else was fine!
The new salted caramel frosty is amazing. Staff was efficent. did the drive thru, service was fast
Baconator, “ where’s the bacon???” Oh yeah a simple mess like this is so normal in this restaurant, if not the fries cold as frozen, chicken nuggets hard or cold have it their way… don’t forget ask for your soft drink please with normal ice on it please, every time is something incredibly not new.

Quick Facts About Wendy's



Today

Opening Hours

Monday 06:30 AM - 03:00 AM
Tuesday 06:30 AM - 03:00 AM
Wednesday 06:30 AM - 03:00 AM
Thursday 06:30 AM - 03:00 AM
Friday 06:30 AM - 03:00 AM
Saturday 06:30 AM - 03:00 AM
Sunday 06:30 AM - 03:00 AM

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