Wendy's Info
Amenities
Service options
-
Delivery
-
Drive-through
-
Takeout
-
Dine-in
Popular for
-
Breakfast
-
Lunch
-
Dinner
-
Solo dining
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
-
Wheelchair accessible restroom
Offerings
-
Coffee
-
Late-night food
-
Quick bite
Dining options
-
Breakfast
-
Lunch
-
Dinner
-
Dessert
-
Seating
Amenities
-
Restroom
Atmosphere
-
Casual
Crowd
-
Groups
Payments
-
Credit cards
-
Debit cards
-
NFC mobile payments
Children
-
Good for kids
-
High chairs
-
Kids' menu
Parking
-
Free parking lot
-
Free street parking
-
Parking
Best WLM Reviews
This was the best Wendy's for about 3 months after they opened. After the owners left management of the restaurant to employees it has declined sharply. It is hit or miss now with service being the main issue. Online ordering by phone or kiosk often doesn't work and they have 1 register open with a line. I wish it was managed properly like it's neighboring competitor McDonald's. Wendy's has premium by comparison but McDonald's is more consistent.
Date of visit 12-14-2024@ 6:45 pm
Dining room only had one family of five, who were about to leave when I arrived. No line at front counter. I placed my order at the kiosk;I had planned just to try the new salted caramel Frosty but made the unfortunate mistake of ordering a chicken BLT biggie deal meal as well. Chicken patty,tiny tiny and bun as cold as ice, shaken nuggs were "ok" but the fries were like chewing leather. There is not a clean table in the dining room The floors are filthy The condiment station is disgusting the freestyle machine is disgusting- pictures included for exhibit. I've been here 45 minutes and not one employee has come into the dining room to wipe any tables or to retrieve that very tall stack of takeout trays. Drinks from the Freestyle taste moldy and the water tastes of chlorine... obviously not run through a filtration system as required by Coca-Cola. Where is the management here ... or do they not give a darn as well? !!!
Absolutely disgusted with the workers attitude every single time I come here. We are always treated so bad unless Miss Andrea is here. The food is always less than appetizing unless it’s busy then it’s fresh. Usually clumped fries, hard nuggets, burnt burgers, etc. Do better Wendy’s crew!
Here we are 6 days into the destruction of Helen and the crew here (1:30pm) has set the bar HIGH! Hot fresh food but better is the absolutely positive attitude of the employees and the way they strive to give the best service. This service I would compare to a steakhouse or Olive Garden. They need a huge shout out!
Came tonight was greeted by a girl saying "order from the kiosk" no hi or anything. While waiting for the food I observed the manager (Robbie i beleive i heard the girl call him) get snippy with staff and customers. Would walk away snd catch a big attitude. Instead of kindly apologizing to multiple customers about being out of chili would say things like "what do you expect everyone wants chili"
Such terrible attitudes. I went up to the counter, and after waiting a few minutes, I was asked to order at the kiosk. I should have walked out right then and there. My order always get screwed up when I order at the kiosk. Those things should be eliminated. After a few minutes, my name was called and I picked up my trey. I told the girl behind the counter, "thank you". No response. If you hate your job that much, then quit. And if I, a customer, inconvenience you that much, fine, I won't be back. Besides, this is the fifth time I've come in and there is no soda in the drink machine. FIFTH! How hard is it to order soda for your machine? Turns out, after one of the girls behind the counter told me they had no Dr. Pepper behind the counter, they actually did. She just didn't want to get it for me. But thanks to the young brown haired kid that actually did. This Wendy's is a joke. I thought the one in South Augusta was bad. Next time, I'll drive to South Augusta if I crave Wendy's. Never Washington Rd. ever again.
My name is Cassidy I’m doing this under my husbands account …. If I could give less than a 1 star I really would ! All around terrible experience …. The dining room was absolutely nasty … there was one straw in the whole place . The girl who took our order acted like she could care less to be there . Our order was wrong … my husband asked for bbq and didn’t even get his sauce and she put sweet and sour . The food was less than sub par . I would not ever eat here again . Greasy nasty fries and old tasting nuggets…. We asked for bacon double stacks and for jr bacon cheese burgers …. All around the board pathetic . What was a craving my husband had for Wendy’s on a nice Saturday outing turned very disappointing . Corporate needs to come in and see how operations are run at this store . Needless to say my husband and I will not be back to this location . Do better Wendy’s .
The customer service here was abominimal.The manager who was working by herself was rude. My disabled fiance decided to go into the
Restaurant instead of trying to hurt himself at the drive through and she rudely told him that there was nobody to man the front drive through or nothing. I left the place and went to the burger King up the road nicer, faster and better food.
Quick Facts About Wendy's
Today
Opening Hours
| Sunday | 06:30 AM - 01:00 AM |
|---|---|
| Monday | 06:30 AM - 01:00 AM |
| Tuesday | 06:30 AM - 01:00 AM |
| Wednesday | 06:30 AM - 01:00 AM |
| Thursday | 06:30 AM - 01:00 AM |
| Friday | 06:30 AM - 01:00 AM |
| Saturday | 06:30 AM - 01:00 AM |
How to go there