Wendy's Info
Amenities
Service options
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Outdoor seating
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Offerings
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Coffee
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Late-night food
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Quick bite
Dining options
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Breakfast
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Lunch
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Dinner
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
I love Wendy's but this location needs some help. Very slow service. They need more staff or train them to help when they are not working. Ex. If you are on the fries and nuggets find something to do. You can help get the orders out when you can. And keep the fries fresh. If the other orders are coming out slow, no need to make alot of cold fries. Refresh them. Cashier doing little active listening. We need to listen closer to when orders are being placed and repeat it back for confirmation. And if you miss something from the order, avoid making faces or comments. Not sure if my time allows me to go here very often. The food was neat and tasty except for the cold fries.
11/21/2024: Went through the drive thru so inside atmosphere is unknown to me. However the window service was fast, accurate, servers were friendly. Food was better than I anticipated, but its also been 25 yrs since I've had Wendy's! Everything was good... the fries, chicken nuggets, salted caramel frosty & double cheeseburger. Only thing we didn't care for was the BBQ sauce for the nuggets.
Was very pleased with the girl at drive thru and to the team member who helped me out but I would retrain my manager to have some people skills. She totally ignored me but kept looking at me when I brought my wrong drink in. Luckily one of the sweet girls gave me a cup when I asked. But the manager wouldn’t even acknowledge me. At least say hi I’m busy I’ll get with you in a moment??? Common courtesy goes a long way.
I went through the drive thru at the Hazel Green AL location. I ordered a pecan salad with an extra pc of chicken on the side, 2 6pc chicken nuggets, baconator fries and a medium fry the only thing that was good was the salad. All of the food that was supposed to be hot was cold and old. The baconator fries were cold and old with extra burnt bacon on it????. I called and complained and Kim the mgr was really nice and stated everything will be fresh when I come bk for my replacement. She said yeah the bacon does look a little burnt. I said a lot of burnt. I told her she needs to let her employees know if it's something they would not eat don't serve it to the customers and this isn't the 1st time I've gotten cold and old food from there. Another time I went through the drive thru during breakfast and my potatoes were cold and old. After my replacement meal I definitely will not return to Wendy's for hot food only frosty and salad. ????
No egg or syrup on a breakfast order? I hate to see someone put that much effort into establishing a business to have it mismanaged. I strongly reccomend the management or owners audit their nice new facility. Too many new choices available to loose customers to
Went through the drive thru paid for a Jr Baconator Meal, minus the ketsup, after driving home (yes, I should have checked my bag) found that I had a regular cheeseburger with a ton of onions, and so much mayo and ketsup it was everywhere! Absolutely horrible! Couldn't even eat it. I began to wonder if i hadnt gone to BK. Wendys has always been my favorite and I am disappointed. Please do better, for everyone's sake!
On Friday, March 17, 2023 at 9:52 a.m. I ate with my brother at the Wendy's in Hazel Green on the southbound lane of Highway 231 431. I had Wendy's biscuit and gravy it and my brother had two sausage egg and cheese biscuit. The lobby was close so we had to go through the drive-through. And they were slow. This may be because they were understaffed and was not enough people in there working at this time.
The biscuit and gravy had a spicy taste however it is not as good as Hardee's sausage, gravy biscuit. My brother said that his sausage and cheese biscuit was a little bit too much biscuit in the biscuit didn't have the good buttery taste he was looking for. However the food was hot. The staff was polite and courteous and apologize for being a little slow. I couldn't give them a five star because the lobby was closed and because they were a little slow we getting our food to us. Get the food was hot I say again. The egg on the biscuit looks like a poached egg in the sausage Negray biscuit was a little spicy and they don't put his much on does sausage and gravy biscuit as Hardee's does. I gave him a four-star because the staff was polite and because the food was hot. I like to have the option to go into the lobby and eat if I order food from my place and this location did not have that option.
From other trips here I know the lobby is clean in the bathrooms are clean. It is a handicap accessible location. In the lobby they do have fountain drinks when you can serve your own drinks and get refills. And again the staff is always polite and courteous. If you're eating lunch or supper I highly recommend Wendy's. However, I'm unsure about there breakfast
This location needs to be re-evaluated, immediately! Management must have changed within the last month or two because the food quality and service has drastically decreased. I ordered a Caesar salad today that was clearly old. The lettuce was brown and slimy and the Parmesan flakes smelled and looked like they were well beyond the use by date. I threw the whole thing in the trash.
Quick Facts About Wendy's
Today
Opening Hours
| Sunday | 06:00 AM - 11:00 PM |
|---|---|
| Monday | 06:00 AM - 11:00 PM |
| Tuesday | 06:00 AM - 11:00 PM |
| Wednesday | 06:00 AM - 11:00 PM |
| Thursday | 06:00 AM - 11:00 PM |
| Friday | 06:00 AM - 11:00 PM |
| Saturday | 06:00 AM - 11:00 PM |
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