Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Highlights
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Great coffee
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Late-night food
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Quick bite
Dining options
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Breakfast
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Lunch
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Dinner
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
Always good food and the new frosty.... wow so good. Always said there's only one frosty, all the others are just shakes. This new flavor is one that I hope they keep! Wish they'd bring back the steak fries.
Mark was an absolute delight! He is the epitome of what excellent fast food customer service should be! He was friendly greeting us as we came in the door even while assisting customers ahead of us. I observed his interaction with the customers in front of us and began enjoying listening to his friendly conversation while taking their order. When it was our turn he offered the exact same experience, taking our order and not rushing us by saying "is that it?" after every item. He is exactly the person who you want to represent your franchise. I couldn't tell you the last time we had such an amazing fast food ordering experience. The saucy nuggets that I got were actually cold but because of the excellent customer service I received it didn't phase me. He deserves to be rewarded for his superb customer service skills! Great job Mark!
The food was good. The order was correct and served very quickly. The service was excellent. Gabe was the guy who took our order and he was polite, well spoken and pleasant. You don’t get that very often at fast food establishments. Good job Gabe!
I would like to recount a recent experience I had. On my visit at approximately 3 pm, the establishment was not busy upon my arrival. Unfortunately, I was dismayed by the quality of customer service. Upon approaching the counter, I observed two young individuals, one of whom was attempting to conceal their actions while drinking and coughing, while the other was openly laughing. Even when I requested my receipt, their laughter persisted. This behavior left me feeling unsatisfied, and I am unlikely to revisit the establishment. Additionally, the food appeared unappetizing and was served cold, necessitating its disposal. I believe that all individuals in a service role should strive to perform at their best, as the importance of their actions cannot be understated.
I don't fast food often, but when I do it's Wendy's. Boiling Springs location is always great, fresh fries and burgers with pleasant drive thru attendants. Never go inside, so can't rate the atmosphere.
I always shop at this location, but today I placed a big order for my family at 6:40 pm, and the service was awful. I don’t understand why the lady was so impatient. She was very impatient, and the other lady at the window tried to tell us what she placed in the bag, but it was not in the bag at all, even after giving her the bag back. I think these two ladies that were taking the order need a little bit more training. I will no longer go to this location ever again.
Second time eating here. Second time with raw, cold food. Wanted to try again since it’s been months since my first experience! The manager on call was professional/nice about the situation, this is most frustrating to say the least. Fries were good.
Pictures are from 2 different occasions. So twice I tried THE BACONATOR BACON SANDWICH. They advertise 6 crispy pieces of bacon. Same experience on both occasions. Not 6 but 4 ( more like small half sizes ) and definitely far from crispy. Barely half cooked. Luckily I have a toaster at work and was able to finish cooking the bacon. So tired of all the false advertising... I'm going to try 1 more time. If it's not as it claims to be, I'm going right back in. And I will explain to the manager why I want my money back and why I will not be back. The question is will they care? Sadly probably not. It may be fast food, but it's not cheap. And I expect to get what I paid for. The only reason I gave 3 stars is because the customer service and fries were good.
Quick Facts About Wendy's
Today
Opening Hours
| Sunday | 06:30 AM - 01:00 AM |
|---|---|
| Monday | 06:30 AM - 01:00 AM |
| Tuesday | 06:30 AM - 01:00 AM |
| Wednesday | 06:30 AM - 01:00 AM |
| Thursday | 06:30 AM - 01:00 AM |
| Friday | 06:30 AM - 01:00 AM |
| Saturday | 06:30 AM - 01:00 AM |
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