Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Offerings
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Coffee
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Late-night food
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Quick bite
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
I ordered a crispy chicken BLT tonight and they gave me a chicken and lettuce sandwich. No bacon, no tomato, and no cheese. %50 of the sandwich I ordered was missing. By time I got home and realized their mistake, they were closed and no longer answering the phone. When I drove back to the store, I told them I don’t need it fixed tonight since they are closed but it does need to be rectified and the workers gave me an attitude and acted like they weren’t going to rectify their mistake. I asked for the managers name and one of the workers gave me a fake name. I know this to be true because he stumbled and started to give me one name, then changed it to another name. I will not update my review unless they rectify the issue tomorrow.
Only the drive through was open. Signs, posted on the locked doors, said the dining room was only open 9:00am to 4;00pm. We were there at 3:00pm. Very disappointing this is still happening. I know places are having trouble finding help, but at least communicate appropriately.
This experience occurred on 09/11/24. I have many problems with this place, starting with how it's run. If I could give zero stars I would. The workers are rude, and are completely unacceptable. First, we get our food but the order is wrong, so, we drive around the line to tell them at the speaker that we got the wrong order. They then told us that we had to wait through the entire line in order to get our correct order even though we shouldn't even have to go back. So, we tried to park and come in through the front door, only to find out that all of the doors outside were locked and you could only communicate with them through the drive-thru speaker and the second window. They wouldn't even bring us our things to the first window. So we got back in line and waited. When we finally got to the window after waiting for 20-30 minutes, we had to explain to the worker that he actually did NOT put multiple of our items into the bag even though he began to argue with us that he did, elevating to a yell at us. He then shut the window door in our faces as the workers in the back laughed at us. The window door shutting in our face has happened multiple times by several of the workers. We had a special order sandwich due to one of my family members allergies. After waiting, he finally brings out some of them missing items. Only to find out that they still got it wrong the second time! The very item that was going to be given to my family member with allergens. He than began to tell us that this mistake was "only a problem" for us and " Not a problem" for him. Word for word. He then took the sandwich and our receipt and remade it accordingly. Our food that was given to us to "make up" for this incident wasn't even warm. It was cold and the fries were not fresh at all. They didn't even apologize or offer a refund. He then "forgot" to give us our receipt back. We had to request it back and order to make a complaint to corporate, which we will be doing. We will not be back to this Wendy's and I highly recommend that no one else does either.
Food was good and hot, but amount of fries was definitely skimpy and we waited over 10 minutes just for someone to take our order. Gal at the front was lost and confused filling the one order before us, and the 4 other workers there did not step in to help until we'd waited for over 10 minutes and a new worker came out from the back and did so. One worker actually stepped up to the register before then to get herself something to drink and told me she was not there to help us. (What?!) The restrooms smelled like Porta potties but looked decently clean. Maybe keep going to the next Wendy's if you really need a Frosty.
Got 3 things wrong in our order even after repeating several times what the order was. They took food back when we told them it was wrong which was weird because they usually don't for sanitary reasons. They eventually fixed the important part of our order they messed up. Didn't give us a receipt.
The food and the staff were great! However the floors were so sticky everywhere!! The soda machine needed wiped down as well. The bathroom smelled like something was rotten. It hadn't appeared to have been cleaned in a while.
I've ordered from this Wendy's three times since living in the area, by Uber Eats and Doordash, each once, and once in person, and it has gone badly each time. The first two orders they missed items I'd ordered, one time forgetting the fries and once the ten piece spicy nuggets, and the one time in person the fries were cold and on the low side portion-wise, the bun seemed dry, and to be honest the staff seemed distracted and needed repeated instructions to get my order right.
There is room for improvement.
So much for their “fresh-made salads”. Picked up a drive-thru order, $12 later, made it all the way back to work only to find rotting, slimy strawberries in my salad and it smelled disgusting. If someone opened this container to add the chicken they had to have noticed and still chose to serve it. Not only that but I had to drive all the way back to the restaurant to get a refund.
Update: I showed up to the drive-thru to get my refund and who I presume was the manager (raspy voice) “greeted me” with some cash and smirking. She didn’t apologize for wasting my time and asked for the salad back so that she could “inspect it”. Haha
Quick Facts About Wendy's
Today
Opening Hours
| Monday | 08:00 AM - 07:00 PM |
|---|---|
| Tuesday | 08:00 AM - 09:00 PM |
| Wednesday | 08:00 AM - 09:00 PM |
| Thursday | 08:00 AM - 09:00 PM |
| Friday | 08:00 AM - 09:00 PM |
| Saturday | 08:00 AM - 09:00 PM |
| Sunday | 08:00 AM - 09:00 PM |
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