Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Late-night food
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Quick bite
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Vegetarian options
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
Best WLM Reviews
Store #: 00007825
11640 Providence Rd.
Charlotte NC 28277
I came into the establishment after 5 p.m on 10/17/24
The employees were just hanging around and talking.There weren't any customers other than myself. No one even bothered to Greet Me. I wasn't too sure of how to place my order because I was using my app QR Code. The lady taking my order is Always rude with a nasty demeanor. Today was no exception. Geneva is the name on the receipt, but I'm not sure if this is her name. She is a dark complected, middle-aged black woman. I was polite and I tried to explain what I was trying to accomplish. She wouldn't take off an item, as I asked. She them became frustrated. I figured out a way to place my order. They kept looking at me and kept laughing as I waited for my food. I was uncomfortable to the point where I took the food and just left. I feel like they did something to the food and Will NOT be eating it.
The Customer Service, Attitude and Atmosphere in that place is Horrible!!!
I've come here after work about 4 times and each time I have had possibly the worst fast food service I've ever experienced. Long waits, not being able to take credit card, out of many items, and refusal to do certain menu items. I don't know how it is other parts of the day but do not come during late hours.
Great Wendy’s!! Manager Tamika was very sweet, and helpful. Located next to Rea Farms Shopping Center across the street from the Whole Foods Shopping Center (it’s connected to the Circle K Building) this Wendy’s is really well run. Spotlessly clean and the food was fresh and quick.
Located at 11640 Providence Rd
Charlotte, NC 28277
Worst experience ever. Went through drive through. Asked for a minute to decide. 20 seconds later guy yells at me asking if I’m ready. Replied- No another minute. Ten seconds later demands again. When I said no he tells me I’m running up his time and if I don’t know what I want to get out of line and come back when I’m ready. It was 1:15 am with no line. I told him I’m ready and ordered. Asked for the saucy nuggets. He says 4 minute wait. That’s fine. Is that all? No give him the rest of the order and added a sweet tea. He screams at me we’re out of sweet tea. I said that’s fine. That’ll be all. Again screams at me they don’t have tea. I had to raise my voice over him shouting at me to be heard to sayI know don’t worry about it. Then he tells me not to yell at him. I said sir you’ve been rude to me from the moment I pulled up. He said no I haven’t and I don’t have to serve you if you’re being rude. At this point I told him that’s fine I don’t want anything and I’d speak to his manager in the morning.
Will never be back. As this is a big chain I doubt this review will make a difference but I cannot believe the level of animosity and I can only guess he didn’t want to work. I hope his bosses see this and grant his wish.
The wendys in Southpark NC was a two story Wendy's for some reason. I ordered a spicy chicken and a classic. I recieved a dry old classic and a very undercooked classic. The manager on duty didn't apologize but I told her to just remake them. I wasn't impressed with the service at this Wendy's.
Absolutely terrible customer service. Completely rude and not helpful. Even the manager was downright rude and disrespectful.
Best experience at a Fast Food Restaurant in a long time. Elijah was amazing! He made our experience a great one!
No strings attached, just a chill, hard working crew. Served our food in an efficient manner, hot and delicious! They never goofed off in the back, they got straight to work as soon as the order popped up. Bravo ???? will come back to this Wendy's. Wayyy better than Lancaster.
Quick Facts About Wendy's
Today
Opening Hours
| Monday | 06:30 AM - 02:00 AM |
|---|---|
| Tuesday | 06:30 AM - 02:00 AM |
| Wednesday | 06:30 AM - 02:00 AM |
| Thursday | 06:30 AM - 02:00 AM |
| Friday | 06:30 AM - 02:00 AM |
| Saturday | 06:30 AM - 02:00 AM |
| Sunday | 06:30 AM - 02:00 AM |
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