Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Late-night food
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Quick bite
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Pets
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Dogs allowed outside
Best WLM Reviews
No ketchup at self serve, no ice yet ice cold burgers, surprisingly hot nuggets and fries. There was what looked like an eyelash in my nuggets but I did exchange those for new ones. One of the incredibly unprofessional workers was laughing at the fact I got a hair in my food which I absolutely did not find funny.. there was only one worker in there who actually seemed concerned and was apologizing. Also had a hair in my sisters fries.. and that time I actually snapped a picture. No sauce for nuggets and they also forgot one of our nuggets and we had to go back. Very salty fries. Very warm and flat pop coming from their soda machine. The water had a bit of a concerning pink tint to it (photo attached) even after cleaning out cup multiple times. Dr Pepper felt like it was microwaved. Sprite tasted like salsa mixed with water, and the gatorade grape flavor came out a similar pink tint as the water mentioned. No ketchup on my burger but my younger sister got not even a pinch on hers, lots of mayo though. Other sister ordered a Double stack but got a Junior burger, had to deal with that though because we already left. The floors were very sticky and there were specific areas of the establishment that smelt very … questionable to put it into words. If you don’t understand then it smelt absolutely terrible, like someone had shat themselves sitting there or something. I would give 0 stars if I could. At least I know which fast food place to avoid now.
I ordered through the mobile app and showed up at midnight. I was told to pull forward to a parking spot and my food would be brought out. I sat there for 42 minutes without my food coming out before I had to leave to get home. Ridiculous that should happen. Definitely never going to this location again. Now I need to call for a refund and hope it isn't a fight.
Update: went back the next day and the manager on duty quickly issued a refund and offered to make my order I never received. I was very satisfied with how the manager handled the situation.
I doordash and several times I've stopped by in your Lobby is closed in the middle of the day. 30 years in the restaurant industry I was never allowed to close my Lobby in the middle of the day or early no matter how hard I had to work. Plenty of people out there need jobs. It's inconvenient because I like to check my order before I deliver it and I can't through the drive-thru.
Ordered a Ghost Chicken sandwich meal this afternoon for lunch and sat in the seating area to eat with a friend. This is how it looked when I opened the wrapper. It looks like the food handler just threw the sauce all over the thing while wearing a blindfold. My friends sandwich, looked like it fell apart in the wrapper. Oh, and the piece of chicken? The shape of a triangle, Wasn't half the size of the bun. This is the second biggest reason that I do not go to fast food places as much. The first is because they can never seem to get the order correct. Third is because they charge too much money for this food that has shrunk in size. Just not worth it Wendy's!!!! Oh, and they give preference to drive through over customers waiting in the lobby by a t least a 3 to 1 ratio. We stood there watching car after car leave with food while we still waited for ours. We cannot recommend this location until they get their act together.
This is the worst fast food restaurant! I am forced to give 1 star because they don’t offer 0. I have stopped going to this location because the last 6 times we’ve ordered from here, they have not had the items we have ordered. We paid them and then they told us they are out of the items. When asked for a refund, they tell us that they cannot give our money back, but they will give a substitution. The substitution is always cheaper than what I actually paid for.
I understand that restaurants run out of things once in a while. But every time we go there, the machines are down or they’re out of something.
The final straw for my family was when we ordered from the Wendy’s rewards app. We ordered food and were able to use a five dollar discount. That’s why I have the app, for the offers. But the app isn’t trustworthy. If they don’t have your item for whatever their pathetic excuse is, they will refuse to refund your money. There is a “cancel order” portion on the app but by the time they say they don’t have your complete order, it’s too late for the app to process this option. This makes this option impossible to stop the order and refunded for the items you are not receiving. I see this as theft.
We go to pick up our order and they tell us they don’t have half the items ordered. We told them this is ridiculous and unacceptable! We want our money back for the products which we never recieved! At that point the money had already been taken out of our account. We wanted our money back and their response was that there is nothing they could do about that. We would have to contact their service center. At that point that center is closed because it was around 8:15-8:20 pm and they close at 8pm. Also they are closed for the weekend. Since September 9, 2024 this store still owes me $43.50 for my order!! It has been three weeks and not one person has contacted me about this issue, though on that following Monday My husband made a complaint. He was told that they would contact me within 24 to 48 hours. I feel like that’s how long it should’ve taken to refund our money back into our bank account. We disputed the charges with our bank and they are still not cleared by Wendy’s. I received no food from this restaurant and they are still not giving my family our money back!!!! Service is a joke both in store and online. I feel like this store stole from my family. They didn’t give me any food but yet are not resolving this issue. We left straight from the store and went to a different location in Warren. That Wendy’s had everything so we ordered from them. Their customer service was great and their food was hot. Unlike when I go to this store every time we get food, it’s cold and stale. Literally the worst Wendy’s I have ever went to in my life. This store is about five minutes away from my home and I will never go to that location again. It’s worth the drive to go to a different location that’s further away! Hey Wendy’s! I still want my $43.50 for the products I never received!
Ordered a Dave's single with only cheese. (I was just craving a regular cheese burger)
Everything was a mess when I opened up my burger, mayo everywhere.
Told myself "alright, I'll just clean it up, no big deal."
Took a bite, RAW. Not even cooked right.
Management/owners need to start checking on their staff.
Hire staff that will keep the lines moving, have good customer service, and cook everything right.
First, the person on the microphone cut me off more than once while I was providing my order. Then, I get to the window, get the order and ask for another BBQ sauce. The guy was in such a rush to get me out of the line that he couldn’t hear me. I repeated myself and before I could finish he cut me off to say 50 cents as if I wouldn’t want it if I had to pay ????????♀️. Then I open my sandwich (junior bacon) and the bacon is darker than my skin and hard enough that I chipped my tooth and the best part of any of my sandwich is the pickles and they didn’t put them on there. The best thing there was the fries!
Went thru drive thru and did not receive what I ordered. Ordered single combo meal. No mayo.
Charge for Medium combo meal. Receipt has no dollar values was $11.?? .
Received a kids round hamburger with Mayo & onions med Fry and drink.
Had to throw hamburger with Mayo in garbage and was on lunch with no time to go back.
Order # 3112
Host Terreyob
Quick Facts About Wendy's
Today
Opening Hours
| Monday | 06:00 AM - 01:00 AM |
|---|---|
| Tuesday | 06:00 AM - 01:00 AM |
| Wednesday | 06:00 AM - 01:00 AM |
| Thursday | 06:00 AM - 01:00 AM |
| Friday | 06:00 AM - 02:00 AM |
| Saturday | 06:00 AM - 02:00 AM |
| Sunday | 06:00 AM - 02:00 AM |
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