Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Offerings
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Coffee
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Late-night food
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Quick bite
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
This used to be my family's favorite restaurant location, but since the face-lift it has recently received, the people who now work there (in the times we have visited) are very rude and so "enthusiastic" to be working there. One can tell that the young man who takes the orders through the drive thru doesn't want to be working as he rushes through getting your menu items while sounding like it costs him so much to do so. Tonight, the young lady who was at the first window, where payments are taken, had such a sour attitude as I tried to use a coupon for $5 off my family's order. I presented my coupon and had my card ready, all while she kept the window closed and stared at me as if using a coupon was such a difficult task and how dare I make her work more than what she should. After she scanned the qr code, she repeated the same total as before. When I asked why the total amount was the same, she said that I could only scan one coupon at a time, yet I was not even trying to have her scan the qr code a second time. She rolled her eyes, slammed down the scanner, and repeated my total amount, so I kindly told her to cancel the order before earning a sigh, eye roll, and a sarcastically said, "Okay." I drove off and headed to a different Wendy's, feeling disappointed about how I was treated tonight. Hopefully those two employees are able to overcome their attitudes.
I went in because I had a coupon for $5 off my order. But when I tried using it the cashier kept asking me what coupon I was trying to use, I explained to her it was for $5 off a $25, my order was clearly over $25 but she still told me it wouldn’t work. Until I found out later that she only charged me for half of my order, instead of all of it at once, so I wasn’t able to use my coupon. Afterwards I tried to get ice for my drink, but their soda dispenser was out, so I went to the front counter to ask for ice. Seeing as we were the only customers there, I one would expect that you wouldn’t have to wait a long time before one of the crew members would ask if you needed anything, but I was wrong, instead of helping me they decided to just chat amongst themselves. At this point I tried calling someone over to help me, and finally one of the employees came over to ask me what I needed, I told her I wanted ice, she said ok, then walked away, I guess in hopes someone else would help me. I flag the manager on duty down and asked for their GM’s number, to which he replied that she wasn’t in the store, and I told him that that’s why I needed their number. He went off into the back and came back with a number as seen in the picture. After I messaged the number, for some reason the entire staff decided to go lock themselves in a room in the back. Leading me to believe that the number they gave me was not the right number. I’ve also included a picture of the store unattended because they all decided that they needed to go talk in the back than actually help customers. Overall foods good, customer service is the absolute worse.
*so it’s been over a month, I tried contacting the manager and corporate, and have yet to hear from anyone. I assume the owner or the company don’t care about their customers, do yourself and your love ones a favor and avoid eating here. The staff and management is horrendous and their food mediocre. Look through the reviews, everyone that’s given it a low review has said the exact same thing I said. We can’t all be wrong or making it up. This is one of the worst restaurants staffed by the worst group of people in El Paso, and the manager should be fired for letting the restaurant and its employees be this bad.*
Not worth eating here. Filthy EVERYWHERE! Table, high chair, drink machine....gross. People behind the counter are just there to collect paycheck, no smile no nothing. Should of took the empty restaurant as a sign and ran but we stayed cause we were hungry. Chicken sandwich was dry and rubbery, fish sandwich well....ill leave it at that. Cant wait for the new one down the street on North Loop and Yarborough to open. Hopefully it'll be better and worth it.
Horrible service. The staff was very rude. The person who gave me my order was rolling his eyes as if I was bothering him. My order was not complete and I asked for a reimbursement of what I felt I deserved back because I didn't get what I ordered and I was given .54 cents. Horrible location, Horrible staff, horrible services. Horrible everything with this Wendy's. Avoid this location as much as possible or go to other restaurants.
is sad my vintage wendys is gone gred memories I know they have to change, but it was the only place to enjoy and escape from all the new stuff but they have good customer service
So Wendy's isn't typically a five star kind of place. It's Wendy's. However, this location was cleaner than usual and the one guy running the cash register was very friendly. It's really those smaller things that set a place apart, especially when there are thousands of similar locations.
I ordered the ghost pepper chicken sandwich and got this trash and I called and no answer and I also wasn’t given a receipt this isn’t even something they have on the menu
After I got to the front of the line I had to wait another 5 minutes for them to find someone who spoke English to take my order. Wendy's on North Loop, El Paso. Frustrating
Quick Facts About Wendy's
Today
Opening Hours
| Monday | 06:30 AM - 01:00 AM |
|---|---|
| Tuesday | 06:30 AM - 01:00 AM |
| Wednesday | 06:30 AM - 01:00 AM |
| Thursday | 06:30 AM - 01:00 AM |
| Friday | 06:30 AM - 02:00 AM |
| Saturday | 06:30 AM - 02:00 AM |
| Sunday | 06:30 AM - 01:00 AM |
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