Wendy's Info
Amenities
Service options
-
Delivery
-
Drive-through
-
Takeout
-
Dine-in
Popular for
-
Lunch
-
Dinner
-
Solo dining
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
-
Wheelchair accessible restroom
-
Wheelchair accessible seating
Offerings
-
Coffee
-
Late-night food
-
Quick bite
-
Vegetarian options
Dining options
-
Breakfast
-
Lunch
-
Dinner
-
Counter service
-
Dessert
-
Seating
Amenities
-
Restroom
Atmosphere
-
Casual
Crowd
-
Family-friendly
-
Groups
Payments
-
Credit cards
-
Debit cards
-
NFC mobile payments
Children
-
Good for kids
-
High chairs
-
Kids' menu
Parking
-
Free parking lot
-
Free street parking
-
Parking
Best WLM Reviews
All juvenile and unprofessional workers that are dealing with the register and food. I spoke with manager James the night before about a compensated meal as there were out of EVERYTHING when I ordered delivery. When I went in to get it, my order was not written down as he said it was and everyone was confused. After I spoke to 3 people, they finally started making it, incorrectly at that. I proceeded to make a separate order for my father who drove me there and two young male cooks proceeded to comment “she wants more” and “she wants another one?” While laughing with the cashier. After paying for my food I brought it to the attention of the manager on duty who wouldn’t give me the number to corporate, just wrote my name and number down for the GM.
The West Ridge location was great. Service was quick, staff friendly. Love their chili!! The fish sandwich available for a limited time was also good and crispy. Topped it off with a chocolate frosty. Went to the Chili location recently (twice) and the service was very slow, seemed disorganized and floor was sticky. Highly recommend West Ridge location!!
Wendy’s: 2988 West Ridge Rd., Rochester NY: first time at this location.
I ordered a single with everything (light mayo) and a spicy chicken (light mayo). I asked for both sandwiches to be made to order (nice and hot).
Both were COLD (sitting for some time) and had heavy mayo.
Yup, I DO NOT plan to come back here ????
This location needs to have managers on duty who are watching what the employees are doing.
Note: after writing my review, I read the reviews that were the most recent and they all were consistent with my experience.
This is an example of where reading reviews before going to a restaurant could save you some aggravation. I usually do that but I didn’t tonight. So this experience is on me.
This is disappointing because Wendy’s - out of all of the fast food restaurants, usually provides hot food made to ORDER.
Stay away from this location ????????????
I waited in the drive through for 20 minutes and never even got to the speaker, after getting tired of waiting I went inside to grab my order so I could leave, the staff in the kitchen looked at me and said “nah we aren’t rushing anyones order he can get back in line and wait” another customer in the lobby told me she was told to get back in her car until the order said ready for pick up. Incredibly unprofessional staff, and easily the worst service I’ve experienced at any fast food restaurant. Definitely will not be back to this location
I went inside to order because my orders have not been right going through the drive thru. I thought it would be faster and I could check and make sure it was correct. There was no one waiting. I placed my order and waited 45 minutes! Are you kidding me! That is so ridiculous. I know the drive thru was steady but that doesnt mean the people in store should have to wait an exorbitant amount of time. My food was cold and frosty melted. I will not be going there again!
This is supposed to be a grilled Chicken wrap, they charge me $21 for a biggie bag and the chicken wrap, this is the worst Wendy’s, I don’t recommend that they go
This has to be the most disgusting atmosphere I've been to at a Wendy's. I had to catch myself several times because of the film of grease on the floor in main dining room. The back kitchen area in dripping in grease. The doors have hand prints all over from days ago. Very gross here.
I would rate this 0 if I could. My step dad went through the drive thru and the girl at the window know over the fry on the counter and scooped it back into the box with her gloveless hand. When he asked for a new fry she was rude when she said it was gonna take a while. He pulled forward and when she brought the fry out she said he was lucky she didn’t spit on his food. As a fast worker that is seriously disgusting behavior and should be corrected by management
Quick Facts About Wendy's
Today
Opening Hours
| Monday | 06:30 AM - 01:00 AM |
|---|---|
| Tuesday | 06:30 AM - 01:00 AM |
| Wednesday | 06:30 AM - 01:00 AM |
| Thursday | 06:30 AM - 01:00 AM |
| Friday | 06:30 AM - 01:00 AM |
| Saturday | 06:30 AM - 01:00 AM |
| Sunday | 06:30 AM - 01:00 AM |
How to go there