Wendy's Info
Amenities
Service options
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Outdoor seating
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Offerings
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Coffee
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Late-night food
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Quick bite
Dining options
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Breakfast
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Lunch
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Dinner
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
I read some other reviews first and still gave it a try. It wasn't really busy, one table seated already and about a dozen workers. The floor was slippery. A few tables were dirty. Several workers had their drinks and personal items on the as area and were sitting down to be on their phones until someone would call out needing something. I guess employees here just take breaks whenever, don't worry about cleaning the restaurant
Now for the food. It came out pretty quick but room temperature. My sandwich had half a piece of lettuce while my husband got a leaf big enough to cover the bun. I saw this and then noticed all the "quality" slogans. Totally not what this Wendy's delivers. I also watched a man enter the store with his empty cup in hand, fill it while a worker was fiddling with the freestyle machine and never paid. Wow!
As many of these reviews said, a lot of teenagers without management operate this location. No accountability to service or quality.
Friday Dec.6th/ 7:15 pm-Was told I couldn't place two orders using drive thru, went inside to place second order, employee said you can place two orders at drive thru, just not multiple orders, I said are you the manager, he said no, she is, she looked at me, didn't offer to acknowledge me or address my concerns, I placed second order somewhere else. Customer service, accountability, are not part of the landscape at this Wendy's. And the guy working drive thru should not have contact with customers you want to come back.
We placed a mobile order and swung by the drive-thru for a quick bite. Our order was pretty straightforward: two servings of chili cheese fries, some nuggets, a cup of water, and a vanilla and chocolate Frosty.
The first red flag was when they handed us the Frostys. The cup of vanilla Frosty looked suspiciously half full, almost like they were hoping we wouldn't notice. We pointed it out, but it was a bit disappointing that they didn't mention they were running low on the vanilla Frosty. It felt like they were trying to slide by without saying anything.
Then came the second red flag: they mentioned that the cheese needed for the chili cheese fries would take a whopping eight minutes to thaw out in the microwave. We were asked to pull forward, which was fine since we weren't in a rush and wanted our order done right.
After what felt like forever, they brought out our food. We quickly checked the bag in the dimly lit evening and saw the nuggets and what looked like two orders of chili cheese fries. But, surprise, surprise! When I finally got home, a good 20 minutes away from Wendy's, there was no chili on those chili cheese fries. Just cheese! This was after an additional eight-minute wait for the cheese to thaw. How do you mess up like that when you had extra time to double-check the order?
This experience was incredibly frustrating. After waiting patiently and giving them extra time to get our order right, we ended up with an incomplete meal. The whole point of ordering chili cheese fries is to have both chili and cheese, not just cheese. It was a huge letdown, especially after the long drive home.
To add to the frustration, we had already paid for the full order through the mobile app, expecting to receive what we paid for. It's disappointing that the staff didn't take the time to ensure our order was correct, even after the extended wait.
It was the deceitfulness and lack of attention to the order for me. I understand that people may have had a hard day, but I suffered and lost money as a consequence. Gas is too high to make the drive back, and inflation is out of control to waste money on an order that I didn't receive. Please do better.
I hope this feedback helps improve the service quality at this location. Customers deserve to receive what they order, especially when they have to wait extra time for it.
They've implemented a new system where you have to use touch screens to order your food and I like it because you have the opportunity to customize everything exactly the way you want. It did take one visit to get used to it but now I know that it will be faster and more convenient. This Wendy's is brand new and the inside is very nice. Dylan the manager came out and asked us if we had any questions and did an incredible job of helping us. I would definitely recommend coming here because they're trying to go that extra mile to help you.
If you're in the vicinity at lunch time this is THE Wendy's to go to the Bartram location is NEVER crowded The Manager Annie is amazingly devoted to her store and takes every comment to heart whether good or (heaven forbid) bad the food of course is Wendy's which is a favorite of mine I love their "big bacon classic", "the baconator" etc. and unlike their biggest competitor their ice cream machine always seems to be fully functional. The signage is sadly lacking which means there is seldom any sort of a wait, this is TRULY fast food dining room is clean, drive through efficient
and it's WENDY'S!!!!
Stop by and see them and if you have trouble finding them Google maps is your friend tell them Jack sent you
So far I have only been to this location two times for a quick drive thru breakfast. Service has been fast and friendly each time, and I have been surprisingly pleased with the new breakfast items. I go pretty early, so there are never any lines, so I can't really comment on what service and food is like during the busier store hours.
Absolutely horrible location, this Wendy’s made me forget that Wendy’s brand food is actually good. Long John’s silvers is 5 star dining compared to the dog food they serve at this store, I’ve been several times and don’t think I’ve once gotten something that didn’t come out of a cooks boot in the back, everything is inedible, not a single redeemable thing about this location.
Having zero cashiers and forcing customers to use the kiosk. Is utterly lazy. Paying cash? You better hope that you remember your kiosk order number. Because you’re not getting a receipt with it after ordering.
Quick Facts About Wendy's
Today
Opening Hours
| Monday | 06:30 AM - 12:00 AM |
|---|---|
| Tuesday | 06:30 AM - 12:00 AM |
| Wednesday | 06:30 AM - 12:00 AM |
| Thursday | 06:30 AM - 12:00 AM |
| Friday | 06:30 AM - 01:00 AM |
| Saturday | 06:30 AM - 01:00 AM |
| Sunday | 06:30 AM - 12:00 AM |
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