Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Late-night food
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Quick bite
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
We ordered 3 breakfast r meals. We were asked to pull up. Condiments were in the bag. We didn’t get any napkins. My lemonade had been sitting so it was watered down. What should have been a coke was a Dr. Pepper. Potatoes were not fresh at all. I am still trying to figure out why did you pull us up if all of the food was not made fresh.
It’s enough of an inconvenience to have to go through the drive-through and then circle back to the restaurant, to have to go in and explain to them that your food is cold. Worse than that was the attitude of the leader who came to the counter. It took long enough to be acknowledged, but for her to look inside the bag, look at me as if I had done something wrong, and then look inside the bag, and ball it up with the food inside. She then went over to drop more potatoes in the fryer, never apologizing, and never advising how long it would be before my order was ready.
I noticed while I was there that another woman who was also in the drive-through had to come inside as well. A male manager came from the back and asked if I was being helped. When I advised him that I was in the drive-through and had to come inside because my food was cold, his only response was, “OK so you’re being helped.” ??? It is clear to me that they have learned poor customer service and their lack of empathy from their leaders.
Also, the woman who came to the counter to assist, was wearing gloves, touched the register, touched the counters, touched my bag, and went back to prepare orders wearing the same gloves! Yuck! This is clearly a food service management violation! It’s already bad enough that the food set out for far too long, but to see her , continue working in the same pair of gloves as if there was a glove shortage is a clear problem! There’s no telling how much Food-borne illness she has caused!
I never intend to go back to this location again. Their customer service is atrocious and if they’re going to continue, they obviously need to update their training.
As a business owner myself, I model appropriate behaviors to my teams, and my team gladly follows. There is something to be said about poor leadership, a lack of empathy, terrible customer service and poor food handling. Don’t waste your time or your money because clearly this Wendy’s location does not appreciate its customers, and operates under their own poor guidelines!
I went to pick up a online order tonight and received terrible customer service. I pulled up to the intercom and was met with loud profanity music and was talked over several times. The person on the intercom said that the system was rebooting and to have a nice night. I found her comment to be incredibly rude due to the fact that she didn't let me respond and left. I also had to wait at least seven minutes before workers decided to just walk out and didn't announce that the store was closing.
This establishment is entirely too rude! I placed a mobile order on 10/28/24 (today) and went to go pick up my order through the drive thru. As soon as I made it to the speaker, the first young lady rudely told us how the drive thru is not taking any orders due to having a school bus there and to have a nice day. I responded back that I had a mobile order. She did not respond and I blew my horn and she asked for my name. Her manager (I’m assuming) began to speak over her and VERY RUDELY told me that I can cancel my mobile order because they will not make it for me. I can understand being busy, but speaking to paying customers that way was INSANE. I could’ve walked in to pick it up if it was an issue! They ended up canceling my order for me without another thought.
I order my food before my husband, he got his food and I'm halfway finished it and I still hadn't got mine over 8-9 minutes .. then after I ate nuggets they weren't hot I had also had the fries they were hot.. I also had a burger it was dry the meat of course, anyone I got done eating minutes later I literally had gas so bad ????
We enjoy the dining room at lunchtime which is usually not busy. Tables are usually clean and drink machine has worked most of the time. Overall solid A grade!! Nice employees too!
I went through the drive thru where I ordered a number 13 large with a Dr. Pepper, 2 parmesan Caesar salads and a ten piece nugget combo. Which was a complete joke through the speaker so 8 get to the window to pay and the guy tells me my total and I ask for him to repeat my order. He can't read what I'm supposed to have and calls for back up. After making a minor correction and thinking everything was ok, I pay and pull forward. Then I look over my receipt to find they had the wrong salads entirely. So I asked the lady standing inside the window and after a little black and forth she asks me to pull forward. So I do, and we wait and wait and wait and finally I unload my 3 children to go inside and demand a refund because this wait was asinine. As I walked up to the counter she say the chicken just got done for the salads. And was ready to send us in our way, when I had to remind her we still didn't have our drinks. She did give us a couple extra cups... But then I get home to find my youngest daughter got an 8 piece rather than a 10 piece that I paid for... And I'm am livid!
Drive through cashier was using his cell The whole time and had it hovering over my cc. This is a common way to steal cc information
Quick Facts About Wendy's
Today
Opening Hours
| Sunday | 06:30 AM - 01:00 AM |
|---|---|
| Monday | 06:30 AM - 01:00 AM |
| Tuesday | 06:30 AM - 01:00 AM |
| Wednesday | 06:30 AM - 01:00 AM |
| Thursday | 06:30 AM - 01:00 AM |
| Friday | 06:30 AM - 01:00 AM |
| Saturday | 06:30 AM - 01:00 AM |
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