Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Highlights
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Great coffee
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Late-night food
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Quick bite
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
I usually come here for a famous Dave #1 meal. On this particular day WE was served raw/semi frozen meat. I took it apart and was going to microwave it .30sec blood is seeping out. I returned back to Wendy's to speak with a manager since NO one answer the phone. Manager states I'll cook it myself sorry I have a new person training on the grill. Manager begin to speak loud and aggressive to the cook were WE/10 other customers in the lobby could here. This Manager spoke rudely to the door dash guy. He let her know inspite of frustration she can be more nice and respectful. She looked very overwhelmed and didn't manage her crew well at all. She had a headset on and told drive thru they was closed for 15-20 minutes which made the customers come in. So I finally get my sandwich remade but waited another 10 minutes for fries by this time I requested a refund of 21.18. By the way whoever the other Co worker that was sitting in the lobby came to this manager rescue when she called her to the front counter. She stated how long ago I came thru drive thru I said she got the receipt so she said maybe 30- 40 sandwich could have went out with raw hamburger meat since then. So she said to the manager put experience person on the grill switch them out and rearrange the crew. My complaint is proper training for everyone that worked on this day because customer service suck, meat not cooked properly could cause food poisoning.
Here is the day 10 /23/24 it was 7:15pm Saturday
Zoom in on the Pic below. This location has really fallen down hilI with customer service,
quality of food and management. To be on a busy street like Bardstown road. I also reported it to Corporate office.
service is incredibly slow everytime I come here. they always make you pull up and wait 10-15 minutes and bring your food cold. I got a burger and fries with no modifications and it still always takes 15+ minutes. what are they doing in there?
Eating here will make you question all your life choices. If you’re at your lowest and have lost all self respect, then this is the place to come eat. Inside, not a single surface has been cleaned since 2004. Everything is sticky and dirty. Local crackheads keep watch over the place and use it as a home base. Didn’t see the B health rating until after I ordered, otherwise I would have left. The food was okay, but took about 20 mins. Service was good, I’ll give them that, the workers were nice. I’m seriously probably never going to eat here ever again though.
Been here 2x in the last month. First time was told they aren’t going drive-thru orders because they are short staffed. Today (10/24/24) was told they were only doing DoorDash and mobile orders only. ????♀️????????♀️ I thought the first time was a one-off, bit the second time shows this is a pattern. I was told it’s because they only have two people working, but when I ordered via mobile app and went through the drive thru 5 minutes later, there were at least four people working inside, that I could see. ????
The price we paid for the two meals we got from here we could have went to a nice sit down place to eat and would have been happy with our food rather then nauseous and mad. The appearance of the food looked good but not once you begin eating it. Gross.... I wouldn't suggest it if you have other options
I had an online order. I ordered 2 Krabby patty meals, 10 piece saucy nugget, and fry. I get home all I had in the bag was 10 piece nugget and 3 fries. I go back up there not being mad because stuff happens. I went thru drive thru, I tell the person they forgot to give me the 2 sandwiches. They look at me like I was crazy, asked me what kind they were. They made them handed them to me, didn't apologize. Still looking at me crazy and handed me the bag. I get home opened one of the sandwiches, bottom bun harder than a mutha fuka and they were thrown together. I don't usually write reviews however the nerve of people. PLEASE DO BETTER!
This location on Baxter Avenue needs some attention. Their inside dining area was closed. We attempted to get food from the drive through but we were informed they were only accepting door dash or grub hub orders! Not sure what was going on, but hopefully they will get the issues resolved.
I swear this location makes up their own hours. In the past 3 times I’ve come by during prime dinner hours, the drive thru has been closed? Stopped for breakfast this morning at 8:30a, waited at the drive thru menu for several minutes, pulled off and the entire team was hanging out in the parking lot, headset and all, conversing with a friend that was parked.
Quick Facts About Wendy's
Today
Opening Hours
| Monday | 06:00 AM - 12:30 AM |
|---|---|
| Tuesday | 06:00 AM - 12:30 AM |
| Wednesday | 06:00 AM - 12:30 AM |
| Thursday | 06:00 AM - 12:30 AM |
| Friday | 06:00 AM - 12:30 AM |
| Saturday | 06:00 AM - 12:30 AM |
| Sunday | 07:30 AM - 12:30 AM |
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