Wendy's Info
Amenities
Service options
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Outdoor seating
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Offerings
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Coffee
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Late-night food
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Quick bite
Dining options
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Breakfast
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Lunch
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Dinner
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
I run a fast food restaurant so I would like to start off by saying I know staffing can be difficult, especially on Halloween night. However, when I came through around 11pm, the customer service-absent-quality of food-absent, the fast in fast food-absent. You could tell even from the speaker box the woman taking our order did not want to take care of us at all. Upon arriving to the window, we were told we would have to wait on fries. No issues there so far. I don’t need someone to be nice to me nor do I mind waiting a few extra minutes for fresh fries. 15 minutes after placing our order, we get fries that I guarantee were past serving time, to a point that our cheese on them would not melt. The burgers and chicken nuggets followed suit. Cold, stale, not what I’ve come to love and expect from Wendy’s. We tried coming in the lobby but it was closed. Forced to come back through the DT that now had 2 cars in front of us, the same woman that took our order, did not change her tone when realizing we were unhappy. She told us that we would need to pull up bc “this isn’t her store and the refund is too big” we waited another 10 minutes behind the same 2 cars before deciding we didn’t want to wait here for our money back and then go get our dinner somewhere else. I would like my refund please. Thank you,
We love Wendy’s, but the Oakwood location has some of the worst service I’ve ever received at a fast food location. Every single time I pull up to the drive thru, I have to wait at least 1-2 minutes to order, they just won’t speak for a while and are usually rude when they do. The most recent and now last visit here, had me wait around 3 minutes just to be spoken to, then when I got halfway through the order I was stopped and told that they “were changing out”, so after waiting another 3-4 minutes, I said “hello” and was yelled at by the server and told to wait again because they were “still changing out.” I immediately pulled out of line, and as I did, I noticed that the line had 9 cars waiting behind me. This location needs new management badly, this has been going on for years and I’m not dealing with this frustration anymore.
I order for pick up with the app, normally have no trouble at all and the workers are normally nice. I picked up my order went back because I was missing fries and a burger (through the drive thru) the lady ask me what was missing and I told her, she told me to pull around I did (there were 2 cars on front and 1 behind me) once I pull up she confused me for the car behind and I remind her I was missing two items (told her and show her I was) once I'm on the other window I try to tell the other person (I believe new, since I have never seen her before) I picking up the two missing items I was missing (told her what was missing to make sure she doesn’t give me the order for the car behind) she said you have to come inside for that, and turns away I tell her I was told to pull around she turns away again and comes back angry saying "that's what I was trying to hand you" and throws the food at me and turns back around. I was thinking maybe I was being troublesome or something but my friend and my sister thought she was a bit rude for that.
Honestly they did mess up our order, we ordered a 10pc nugget and were rang for a burger. Which earned them a 4 star, but the cashier was expeditious in resolving our issue and even apologized so we will give them a strong honest 4.
This Wendy’s is AWFUL. Went at night time, waited in the drive thru for 40 minutes, line did not move, they didn’t take orders. They just leave you to wait until you get so desperate and leave. So I go to look at these reviews and every one seems to have the same thing happen to them. Where is the owner/manager operating this facility?? THE WORST customer experience I’ve ever received. Will never go back.
Placed a mobile order for drive through. Sat in line for nearly 20mins before getting out of line to go inside. They have 8-9 workers behind the counter and only one customer at the counter and still cant keep the line moving outside. Awful service time. Food itself was not bad.
Awful place! Stood in the drive-through for a good 15 minutes. They will make you wait in line for a really long time..saw cars tired of waiting & just leaving the line..and when you reach the place to make the order they’ll ask you to wait for another 5-10 mins! Rude operator that needs to be trained properly! Avoid this place at all costs! This is not a fast-food place. It should be a called a slow-food restaurant
30 minutes in the drive through to order food… kept speaker on whole time so I heard everything. This is ridiculous. I was picking up a mobile order and spent at least 5+ minutes sitting at the speaker listening to the worker sigh and say “one moment” ???? ma’am I’ve been waiting… worst service ever.
Quick Facts About Wendy's
Today
Opening Hours
| Monday | 06:30 AM - 12:30 AM |
|---|---|
| Tuesday | 06:30 AM - 12:30 AM |
| Wednesday | 06:30 AM - 12:30 AM |
| Thursday | 06:30 AM - 12:30 AM |
| Friday | 06:30 AM - 12:30 AM |
| Saturday | 06:30 AM - 12:30 AM |
| Sunday | 06:30 AM - 12:30 AM |
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