Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Late-night food
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Quick bite
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
The establishment was clean, but I had a disappointing experience with the manager's customer service. Despite the drive-thru being quiet, she refused to hand over my to-go order through the window, insisting that I come inside. While I understand policies may require in-store pickup, a bit of flexibility in these situations goes a long way, especially when there’s no rush.
This level of service was surprising, as I’ve consistently received better treatment at other Wendy’s locations and restaurants across the U.S. As a restaurateur myself, I understand the hard work that goes into this industry, and I believe that managers should embody a customer-centric attitude. Unfortunately, the approach I encountered here fell short of those standards.
It's been a long time since I've gone through that Wendy's drive-thru after 10:00 at night and not had somebody who was just extremely rude. Tonight I went through and the lady was so pleasant and then the cook missed something out of my bag and he actually noticed it before I had to say something. Very good experience that I've lived in Middletown for 25 years.
Terrible drive through. There is no 1st window to take order and payment. The guy taking the order mumbles and doesn't listen to me, probably because he is doing the job of 3 people. I have found all the Wendy's in St Matthew's and Middletown have gone to this type of service.
I went to the drive through to place my order. I ordered two spicy chicken combos. I asked for extra pickle , I got two. I asked for large drinks and got small. In one of them I asked for no ice...you guessed it...ice. I also wanted ranch on the side...no ranch. And the fries were cold. I tried to say something and he continued to hand me my food, closed the window and walked away. No wonder the parking lot is always empty. They have really gone down a lot. I also tried to call and the phone kept going to some generic message. Never again. And I used to love this place.
Drive thru @ 11:30pm was PHENOMENAL! great service with fast VERY FRESH food! The worker's there had a great attitude and wonderful to help me out at a late hr! Thank you so much!!
Wendy's was pretty good the guy in the red Alfa Romeo he was a punk staff handled it well
Frostys: gone.
Wait time: too long.
Frys: Horrible
I said to put no mustard and pickles on my burger. Guess what I found on my burger? I hate mustard and pickles. They didn't fill my fry container all the way. I went to DQ to get a Blizzard instead of a frosty. Deanne is correct.
Horrible customer service drive thru guy was rude and acted as if I was a bother then when I ask for the crackers they forgot he and his manager was even ruder. Bad part was I get back to work with mine and co workers regular chicken sandwich to learn both were spicy which i didn't order but of course no receipt in tbe bag or napkins. If your going to be that rude you shouldn't work in customer service. Terrible experience and staff
Quick Facts About Wendy's
Today
Opening Hours
| Monday | 06:00 AM - 02:00 AM |
|---|---|
| Tuesday | 06:00 AM - 02:00 AM |
| Wednesday | 06:00 AM - 02:00 AM |
| Thursday | 06:00 AM - 02:00 AM |
| Friday | 06:00 AM - 02:00 AM |
| Saturday | 06:00 AM - 02:00 AM |
| Sunday | 07:30 AM - 02:00 AM |
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