Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Late-night food
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Quick bite
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Vegetarian options
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
Terrible service. Rude. The lady at the first drive thru was rude and not helpful - at all.
I placed my order and came to the first window to pay. Showed her the numbers on my app. She said they can't enter the numbers- it has to be a scan code. I explained that I've used numbers before at this location and it hasn't been a problem. She said "not here we don't do that." She pursed her lips and just stood there.
I asked if she was a manager and she said no. And just stood there. After about 10 or 15 seconds I asked if she would get one.
Someone came over and showed her how to do the numbers on the register. They took my code and it was done. She looked at me and said "you're good."
I get to the second window to get my order. One of the small frosties I ordered was dropping down the side.
I started handing it back into her and said it was dripping. She didn't take it back in to wipe it off - instead she shoved the bag out of the window and said "there's napkins in the bag."
Zero customer service and terrible and rude behavior. I will never go back to that location.
Also get home to find out he order was not correct. And they served these fries. Gross
I recently ordered a Grilled Chicken Ranch Wrap from the Colonial store on 1/28/2024, and I must express my extreme dissatisfaction with the experience. The lack of quality control is evident, as I toke a hard bite on a piece of plastic, presumably used for bun bags, in the chicken wrap.
Attempting to address this issue, I tried calling the store multiple times, but the line consistently sounded busy, making it impossible to bring the matter to their attention promptly. This not only raises concerns about the hygiene standards but also poses a serious choking hazard.
It's essential for the store to address these issues promptly to ensure the safety and satisfaction of its customers.
I went to this Wendy’s 3 weeks ago. I’ve gone to 3 different Wendy’s since then, and not a single one has help a candle to the quality of food this one offers. I have no idea what they did different, but that was the best damn Dave’s Single I’ve had in my life. Michelin effing star.
Usually, I don’t go out of my way to leave bad reviews, but the drive-thru rep (I believe her name is Peggy) is not friendly. It was very unpleasant to speak to her, and she closed the window on me before I could even say “thank you so much”. Today’s visit is a 0/10 ????
My grandma and I stopped at this location on 10/31. She had never had a frosty before and we needed to change that. The employee working, Tyrell, was amazing! He was SO nice! And she loved her frosty, lol!!
What a horrific staff that act like they were raised in a barn. I orderd through Uber eats last night - I order through Uber Eats for pickup almost daily, as I don't cook. When I got to the store, there were no orders waiting in the pickup area so I waited patiently. One of the women finally approached me (after about ten minutes and it wasn't busy) and asked for my name and the order - I showed her both on my uber eats app. She looked confused and continued to do other things. Finally the older woman came over and barked at me "YOU HAVE A MOBILE ORDER!" I responded, I have an uber eats order, I'm not certain of the difference. She said NO you have a mobile order. Okay, sure. She went on to scream at me that I had to tell her that - I immediately responded that I had just shown her co-worker both my order in uber eats as well as my name. I've done this already. She goes back to her screen and says very flippantly, that order is long gone. I live on Shine Avenue less than five minutes away - I immediately got in my car to pick it up once I hit order. Not to mention, you have to show your phone to get the order - I have a VERY unusual first and last name. Who could fake that?? She then barked at me I had to call uber since I didn't know how to order. Didn't know how to order uber eats??? I do it almost daily and it's one of the simplest things to do. She tries to tell me that you have to select that you're picking it up yourself in the app, not sending someone else for pickup, and I didn't do that. NOPE. You just order it for pickup, then you pick it up and show them your order. They OBVIOUSLy didn't check the other person's order on their phone that supposedly picked it up or they didn't even make it - which makes sense because it took me 5 minutes to get there and it was like 8 items. In fact, the order was still active in my phone - if you give someone their order, it turns into a past order. My order still was active. I tried showing her but she just kept yelling i didn't know how to order and I needed to call uber eats. I went to leave because I was already thoroughly embarrassed when I heard her yelling and carrying on behind the counter about how I wanted my order when I don't know how to use uber and that I'm wrong. I did turn around and tell her this was ABSOLUTELY their mistake and she started to scream BYE! BYE! BYE! and snapping her hands at me. It was so disgusting, inappropriate, rude, and also WENDY'S messed up - these ladies messed up. I DID NOT. And then they tried to humiliate me about their mistake. Unreal. I'll never visit that store again, or any other, and be prepared if you walk in there to be screamed at, berated, and spoken to like absolute trash - I saw her do it to other people asking simple questions.
Just ordered breakfast for the 1st time. Forgot a bacon croissant, biscuit was hard as a rock, barely any filling in the burrito, chicken was also hard, both drinks were flat, and even worse, the Cinnabon pull apart was so old and hard, it was inedible. The seasoned potatoes were good. Funny thing, I waited 11 minutes in the parking lot for this order! This is also my 1st review (that's how upset I am!) and last time EVER eating at Wendy's!
Today my wife passed by tired hungry. In the drive thru my wife asked for a wrap with a strawberry lemonade and asked her meat be done fresh she didn't want preheated meat. When at the window the AfeoAmerican at the drive thru in an attitude tell me she didn't have to repeat it 3 times, But at no time did she even acknowledge or repeated back the order. When she is given her food she leave and notice that the lemonade was completely watered down and a hint flavor of lemonade and my wrap instead of satisfying my hunger and made her even more sick. TO BE HONEST I FEEL THEY SABOTAGED MY FOOD AND GAVE ME BY FAR THE WORST SERVICE I HAVE EVER HAD. I WILL REPORT THIS AS FAR AS I CAN BUT THIS WENDY NEED RESTRUCTURING AND RE-TRAINING IN CUSTOMER AND FOOD QUALITY SERVICE.
*****BEWARE***** CHECK YOUR FOOD BEFORE LEAVING THEY WILL SABOTAGE YOUR FOOD!!
Quick Facts About Wendy's
Today
Opening Hours
| Sunday | 06:00 AM - 02:00 AM |
|---|---|
| Monday | 06:00 AM - 02:00 AM |
| Tuesday | 06:00 AM - 02:00 AM |
| Wednesday | 06:00 AM - 02:00 AM |
| Thursday | 06:00 AM - 02:00 AM |
| Friday | 06:00 AM - 02:00 AM |
| Saturday | 06:00 AM - 02:00 AM |
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