Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Offerings
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Coffee
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Late-night food
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Quick bite
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
Pets
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Dogs allowed outside
Best WLM Reviews
Just don't! ????
Today was the last time I give this restaurant a chance. Ordered a burger thru delivery and live less than a mile away and delivery was quick.. but the hamburger meat was barely warm, dry and looked like it came from the chilli drawer (where they put meat that's been in the grill too long and collect it to chop and add to the chilli) instead of just freshly cooked. I mean no grease in the meat at all.
And speaking of chili, I will never eat that from this store again because back a couple months ago in the winter I ordered chilli and when I received it, was barely warm. Meaning they don't keep correct temperature on the food. I stupidly ate it anyway and got sick ????
I've also pulled up to the drive thru at 9pm and been told he couldn't take my order because he was the only one in the store. He was not taking orders and fixing it alone...
If we can't operate a restaurant and keep staff, it must be a management problem. I know people are lazy but food quality should not be sacrificed by the employees.
I hope this place closes up soon, it's never busy and I know it's because of poor quality and customer service.
There's better options for different restaurants they could replace this location with and I hope they do because this place is trash.
Tea was good. Fries were not fresh nor very good. A bit stale, most were just potato end pieces. Burger patties were old, dark in color like they had been cooked much earlier and kept warm. Very dry. Will not go back to Wendy's
Got an old nasty salad from the drive thru. Old brown nasty lettuce should be in the trash.
I regularly order from this Wendy's as it is the closest to me and I do like the food; but more often than not, I end up having issues due to service. Usually it's just the fact that I have a 5-10 minute wait when trying to pick up a small (like, 2 item) mobile order that I placed 20 minutes ago. Additionally, I'm usually willing to overlook it as it usually occurs when I'm ordering after work (at about 9-10 pm) so I know they probably don't have much prepped/ready. But today was the second time that I have experienced employees straight up refusing to give me my order because they "don't have [the mobile order]. Last time this occurred, I was picking up a free chicken sandwich and just decided to let it go.
Today, when I went to go pick up my large fry and Jr. Frosty, the employees said that they didn't have my order and asked me to verify that I placed it at the right store. Given that this is the only Wendy's I order from, it's not likely that i would've made that mistake. But the screenshot is enclosed below and I double checked/ confirmed that this is the 9140 North Tarrant Parkway location on google maps. The employees then told me that the address of this Wendy's was 11589 (or something similar). Additionally, I spoke to 3 different employees through the speaker; all of them said the same thing. I ended up leaving without my food because we were going in circles and it's not worth it for $1.83.
But my conclusion is that management needs to take a good look at who they employ and reconsider because it seems there's a handful of people that work at this location who don't care about their job or the customers at all. :(
Customer service, what’s that???
Come to this fine franchise and find out. Not sure if entire staff had a bad day or hates taking customers frosty order via the drive through.
I will gladly drive to the next closest Wendy’s for now on.
I ordered some food through the app and wanted to pick it up inside the restaurant. The lobby doors were locked when I arrived at about 7 pm, so I went to the drive through line. I told the attendant that I placed a mobile order under my name. She immediately said they did not have it. I told her the app screen shows the order was successful. She rudely replied they don’t have the order and to go to the app. I told her I was looking at the app and then verified the address with her. She rudely told me again they don’t have the order and I should go to the app to reorder it. I was sitting there wondering what to do next and then she suddenly said to pull up to the window. Apparently, they found my order, but didn’t explain it, and continued the rude attitude. I pulled up to the window and she looked at me like she was ready to fight me if I said anything. Another employee handed me my food. The employees at this Wendy’s at 9140 N. Tarrant Pkwy in NRH provide terrible customer service and don’t even care about it. It seems like there is no management there. I will never return to that Wendy’s.
Came in for lunch, left without it since they didn’t want to accept my money.?
Managers words were “I cannot accept anything over a 50$ bill because if I do I will get written up”
So instead of accepting and making money , they chose to deny my money. Thanks for nothing .
Fast friendly staff and I had my food out in less than 30 seconds hot and fresh. I definitely recommend this one for a quick fast food stop.
Quick Facts About Wendy's
Today
Opening Hours
| Monday | 06:30 AM - 11:00 PM |
|---|---|
| Tuesday | 06:30 AM - 11:00 PM |
| Wednesday | 06:30 AM - 11:00 PM |
| Thursday | 06:30 AM - 11:00 PM |
| Friday | 06:30 AM - 11:00 PM |
| Saturday | 06:30 AM - 11:00 PM |
| Sunday | 08:00 AM - 11:00 PM |
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