Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Dine-in
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Healthy options
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Late-night food
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Quick bite
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Vegetarian options
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
The positive of my visit was that the manager was nice and willing to help.
Now for why the manager needed to help. I placed an order for a burger meal in the drive through and when I get my food my burger has no bun, I did not order it without a bun. So I try to go inside to get a bun for my burger. Come to find both doors to the dining area are locked and it wasn't even 4pm. The manager let's me in, let's her staff know I need only a bun. I think they fixed my food after they gave it back to me and head home because how hard can it be to put everything in that container into a bun and hand it back. Well, I get home and they still got my order wrong. I ordered no ketchup and with lettuce. Inside the bun is a large amount of ketchup. I even said to the staff as they took my food to fix it "I only need a bun and mayo."
At this point I don't trust that my food will be made correctly. A bun missing from a burger the first time with the lettuce I ordered it with. Without lettuce and smothered in ketchup the second time so they removed the lettuce that was already on the meat when it was given to me in the drive through. And the doors to the dining area are locked.
I call to ask about a refund because of the unacceptable service and I was told I had to come in person because they can't take card numbers over the phone. I was told I would have my meal refunded by the manager. When I pull up to get my refund they didn't take my card to refund my meal. They gave me cash to refund only the burger from the meal. I felt like I was handed the cash, whispered an apology my the manager, then I was supposed to leave and be grateful. I'm not because my order should have been right the first time. The only modifications were no ketchup and add lettuce. Instead it turns into a whole ordeal that shouldn't have happened.
TL;DR- I ordered a burger with a couple simple modifications. They got it wrong twice. Tried to go inside to fix it before 4pm, dining room doors lokced. Was told I would be refunded for the meal on my card when I came in person for the refund, only received a cash refund for the burger.
I drive a big rig every fast food restaurant in town even when you’re dining room is closed. Will let us order food to go. The young lady here told me absolutely not. She’s only cashier and she not doing food to go.
Went to try the new frost not only was it not thick and melting before my 5 min drive home. had a hair in it and the pineapple was all at the bottom. food was barely warm also. not worth your time or money
This is my neighborhood Wendy's and I was always very pleased with them until a couple weeks ago when my family and I decided to get dinner here. I ordered my favorite chicken apple salad and they were out, ordered Pepsi and they were out, ordered frosty and they said it was liquid. Now I understand being out of stuff because I work in the food service industry and we have been struggling with management. That being said, I have never been rude about this to my customers. The gal who was taking our order was hella rude and short with us like we are supposed to know when they're out of something. And when we got our soda they were out of straws too. Just a very unpleasant experience. I hope they get some employees who actually care to serve in the food "service" industry.
Unfortunately, I've never had a Wendy's do this before. The whole order was not right. I waited in the drive-thru for 15 min. Ppl behind us backed up and left. The manager was at the window helping, but not expediting or pulling cars forward to park and move the line. Sorry guys, this was a fail. I need to move through a drive thru and trust the correct order, not sit 15 to 20 only to have all the burgers incorrect to the point we went to the store and bought lunch.
I feel dumb leaving a review for Wendy’s because obviously I didn’t go there for the customer service but the food isn’t THAT good to be rushed through my order (no line) asked every two seconds “is that everything” and some weird attitude. I’ll let you know? When I’m done ordering ? I only ordered 2 meals…? If I had to order for a larger family or had kids in the car I would’ve left. I spoke for like two seconds? Then I got the thousand yard stare at the window, no good morning, thank you or you’re welcome nothing. Like I don’t go there to talk anyway but it’s awkward bc really polite and of course no receipt so idk her name either. Doesn’t matter anyway not going back
I went inside to order because the drive-through was busy. The manager on duty and multiple employees looked right at me and the lady in front of me who was trying to get them to exchange the raw hamburger they gave her for a cooked one and then went back to filling ice buckets and ignoring the people inside terrible customer service I will not go back to this location. They also had cardboard boxes blocking the emergency exit in the back of the restaurant and full garbage bags on the floor
Ordered a Pretzel Baconator (nearly a $10 burger) got this….. very disappointing that they gave me the wrong burger. Would not go to this Wendy’s again, very disorganized staff couldn’t handle 3 cars in the drive thru and 2 customers inside. Definitely a staffing issue.
Quick Facts About Wendy's
Today
Opening Hours
| Sunday | 06:30 AM - 12:00 AM |
|---|---|
| Monday | 06:30 AM - 12:00 AM |
| Tuesday | 06:30 AM - 12:00 AM |
| Wednesday | 06:30 AM - 12:00 AM |
| Thursday | 06:30 AM - 12:00 AM |
| Friday | 06:30 AM - 12:00 AM |
| Saturday | 06:30 AM - 12:00 AM |
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