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Wendy's

+1 248-689-1944
3995 Rochester Rd, Troy, MI 48083 United States of America
Open Today: 06:00 AM - 12:00 AM

Amenities

Service options
  • Delivery
  • Drive-through
  • Takeout
  • Dine-in
Popular for
  • Lunch
  • Dinner
  • Solo dining
Accessibility
  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Wheelchair accessible restroom
  • Wheelchair accessible seating
Offerings
  • Coffee
  • Late-night food
  • Quick bite
  • Vegetarian options
Dining options
  • Breakfast
  • Lunch
  • Dinner
  • Counter service
  • Dessert
  • Seating
Amenities
  • Restroom
Atmosphere
  • Casual
Crowd
  • Family-friendly
  • Groups
Payments
  • Credit cards
  • Debit cards
  • NFC mobile payments
Children
  • Good for kids
  • High chairs
  • Kids' menu
Parking
  • Free parking lot
  • Free street parking
  • Parking

Best WLM Reviews

I had a very disappointing experience at this restaurant. Despite having 5-6 people working, the staff seemed more focused on playing games with each other than serving customers. I waited over 20 minutes for a simple pickup order, only to find out they had prepared the wrong food. The lack of professionalism and attention to customer service was frustrating. I hope the management addresses these issues to improve the experience for future customers.
Do NOT come here on Sundays. Awful employees that give the wrong orders and skimp out on nuggets and fries. On other days they take over 20 minutes for an online order I placed in ADVANCE and still had to wait with others in the drive through line. The fries are cold and the large size is a joke. I tried to come here after many months, but this just reminded me that this place is only 2 steps away from Burger King. Wouldn't recommend this place EVER.
UPDATE: 10/9/2024
DO NOT COME TO THIS LOCATION. Terrible service, manager that does not even CARE about the service they provide, slow workers that can't even read orders properly mixing up orders. Food is never prepared so I always have to wait 20 MINUTES for food to be ready even though I order ahead on mobile. Wendy's talks SOO much junk about McDonald's ice cream not working, then come to find out that they're all out of vanilla ice-cream. Ironic isn't it?? I have never seen such incompetence THIS many times at the same location. This is place is absolute mess and is a SHAME to the Wendy's brand.
Please somebody help this place out. I visit this location from time to time but only ever order from the drive through. It's always rough but THIS TIME I actually went in to have dinner with my husband, 3 yr old and infant. For starters, the place smells absolutely horrible like dirty rancid backed up pipes. I used the restroom while my husband stood in line. I was appalled by stench and filth. I don't believe the inside handle and door itself had been cleaned in sometime. At this point I was already disgusted and now I had to order food. The young man who took our order was polite enough and gave us no issues when it came time to replace the cold oil soaked fries MY 3 YEAR OLD WOULDNT EVEN EAT! Yikes! I got a Dave's single and it was prepared properly however, the meat was dried out and stale around the edges. My sons bun was so stale I have to peel half of it away and my husband's chicken was also stale and dried out. The tables were wiped but any kind of detail cleaning just doesn't seem to be getting done. The window sills we filthy. Soda machine has dirt in the crevasse of the dispense button. We were completely put off by the experience and will not be returning. If that's how they keep areas visible to customers, I don't want to know how the restricted areas are kept. This store needs help. It's one of the last fast food burger joints heading north before they become far and few and should have a steady flow with a heavy dinner rush. It's in a great location but so poorly managed.
Worst Wendy’s I’ve been to in a while. Indoor smells so bad. Food is bad. Staff is incompetent. Went into order and stood there only to be told they do drive thru only. Yeah ? Put a sign on the door then to save us both time. Also their drive thru screwed up order for the second time. Places like this are why it’s hard to get behind the fast food pay increase .The computer tells you what to put in the bag. Owner of this store must be proud.
Originally I was going to say the worst wendys ever. And its nit just because the food is always old and cold but uts the customer service aspect that makes this place so awful. No accountabily, no apologies or give us a min
We waited two min for old cold food. When i blew my horn to let them know we were still there the girls laughed and arguee about who was responsible.
However , after asking for a refund the manager was extremely nice , and helpful and i did see him when we were waiting attenpting to finish other task.
This place would really turn around with some custimer service courses..
Food seriously sucks here. Came for a breakfast sandwich and coffee. Sandwich came cold so I went home and reheated it. I don't know if ive ever been to a fast food place where the workers seemed more unhappy. I hope this place gets new management or gets shut down because they don't deserve to be a franchise owner. Ps who makes the customer add their own cream I mean how lazy can you get
Tonight was my first and last visit. In the drive thru, I asked about diet drinks. The guy working the drive thru politely told me Coke Zero, Minute Maid Light etc. I ordered a Large Minute Maid Light and drove to the window. Same guy and quite unfriendly. Whatever. 30 mins later, I felt odd and noticed my blood sugar spiking FAST. Now an hour and two shots later, its over 300. Why this matters? I'm a Type 1 Diabetic and was given regular Minute Maid. It tastes like diet so I didn't know. I'll never be back but for other Diabetics..make sure your order is right!!
Slow. Waited for over 20min and then as soon as I spoke yelled for help. I finally got help. Numerous customers came and left without ordering. You wanna know why Wendy’s is losing money come here. Manager unapologetic. Location is total disarray. If you come access this location run.

Quick Facts About Wendy's



Today

Opening Hours

Monday 06:00 AM - 12:00 AM
Tuesday 06:00 AM - 12:00 AM
Wednesday 06:00 AM - 12:00 AM
Thursday 06:00 AM - 12:00 AM
Friday 06:00 AM - 12:00 AM
Saturday 06:00 AM - 12:00 AM
Sunday 06:00 AM - 12:00 AM

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