Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Accessibility
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Alcohol
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Coffee
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Late-night food
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Vegetarian options
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Crowd
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Family-friendly
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Parking
Best WLM Reviews
I went to the drive thru for 2 biggie bags just to save time on dinner and I had to come back to the store 4 times because of clearly stupid mistakes made by workers that have been training to do the job for months now . How can you give someone 2 whole chicken sandwiches when they order burgers. That’s like night and day lol. Missing items and poor communication on the improperly trained staff. I can see this location closing down again due to poor staffing choices lol
Loved our meal at Wendy’s in Carbondale, IL today. I took my daughter and three grandchildren. The place was so clean! Our service was friendly and professional. We loved the drink machine. Really like the new taste of the French fries. Especially liked the “Biggie Meal” options.
The dining room needed attention. The Coke machine needed attention. I had to get our drink from the server. There was no ketchup and the counter was sticky. The service left much to be desired, but she was not rude. The floor behind the service counter could use a mop and the trash picked up. There was also a sign on the register which read, "Exact change or Card Only!"
The gentleman taking the order was awesome and super friendly. However the Baconator ordered was more of a Non-Baconator. We are all aware of the fact that photos of food on menus never really look like their actual physical orders, but to label a burger baconator and not produce, is a.blatant violation of truth in advertising. It thoroughly pisses me off to no end when this is what happens. Asked to add onions to the burger as well. Ok so onions means one ring of onion to whomever was making the order. Onions is plural, not 1 single ring of onion. Education, training and basic customer care and quality. It's a dying art.
We asked if they had baked potatoes. The cashier checked and said yes so we ordered food for people. The salad and wraps can out quick. The burger and fries were left at on the counter waiting for the backed potatoes that took at least 25 min. Then they tried to give us the cold burger and fries that had set there forever. Not a one of them even acted like they were in a hurry to get orders out in a timely manner.
Our sandwiches were great. But, the soda machine in the lobby wasn't working, and our cashier had to get our drinks, and she rolled her eyes, because she had to take a minute out of her phone. Our fries were old. I took our daughter to the restroom, and found an empty toilet paper dispenser, with rolls on the trashcan, which I'm sure is very unsanitary, and the health department wouldn't like that.
Terrible management.At midnight,they will have you wait for 30 minutes then they will say we are closed. Customers were stuck in the drive-through and got super upset.
Doesn’t take a genius to put a sign and close the drive-through.
One of the worst fast food restaurants I've ever been to, and that's saying something. Went there to pick up two door dash orders and they made me go through the line twice. On the second time going through the line, they repeatedly told me for each item in the order that they were out of it. Tried substituting a burger meal for just fries. Tried substituting the drink for just fries. Whole time they were back there joking and laughing about their incompetence.
Eventually, they said that they just couldn't make anything and that we had to leave. Needs a complete management and employee overhaul.
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