Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Healthy options
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Late-night food
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Quick bite
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Vegetarian options
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
This is the only fast food place in Lubbock that I don’t check my bag before I drive away. I place a mobile order a couple times a week and it is always correct. The staff is always friendly and smiles and does the little things. I don’t usually leave a review for a fast food place, but I trust this location and appreciate the good service. Food is always good. Please never take the biggie bag off the menu lol
I have been to this location a few times now and they get my order wrong more often than not by missing an item while charging me for it. I hate getting home after going through the drive-thru to find an item (especially one that my wife is wanting) missing. And the employee at the window should get in the habit of providing a receipt, especially to those who pay by card.
I went into Wendy's the other day and the manager was very nice. He made sure I was taken care of, that my order was correct and helped me out with my coupon. I had a very good experience and recommend this location for good service.
Ok this may be long but today I went to get the regular two meals I get 3-5 times a week at this location. It’s March so they have four nuggets for $1.00 with ANY PURCHASE, I place my first order and get the extra nuggets then as I told her the second meal the cashier says I can’t have the $1.00 nuggets. I said why she said because it’s one ticket. I explained I got it yesterday and she began to argue with me. I said forget the entire order, she then asked for a manager and a woman with no name tag on (none of them have them on) came over and said no I couldn’t do that. I told her the little thin girl with blondish hair did it yesterday. She looked me straight in the face and said we don’t have a thin blonde haired girl that works there. I said here just order the one meal with the nuggets.
So after I paid I said I have a second order for my son who’s in the car, I ordered it and asked if he had to come in to get it and the cashier said “yes”.
So I go out and have him walk in to get his food.
I told them I will NEVER come to that location ever again, it stinks because I’m near there all week during lunch time.
I called the customer service line and spoke to a man he said they shouldn’t have done that. He said the District manger would be called, he ask for my number to contact me back. Guess what no call.
Sad part I grew up in Cincinnati OH eating at Wendy’s in the 70’s. I would guess I’ve eaten Wendy’s 4,000 to 5,000 times in my 61 years of life as it’s my go to Fast Food restaurant.
Not sure anymore after the embarrassment of it being 11:30 am and a line of people standing behind me. Made me look like a cheapskate low life after I stepped back and thought about it, especially being Jewish I get enough hateful looks anymore. These employees literally see me everyday and know me. Today I didn’t have my Kippah on my head because I had on a hat, but I know they have seen me so many times with it on, makes me wonder if being a Jew caused those problems with this older woman cashier. I’ve only seen her twice because 99% of the time I go through the drive thru. But she seen me with it on last week.
I’m a Messianic Jew and I sat down tonight and prayed for them and asked G-D to forgive me even though I don’t feel I was hateful or loud.
Customer Service is dead and Gone. In the 80”s I held an executive position with a very large restaurant chain for 10 years and have watched service not be companies goal anymore. Very sad very sad, Dave Thomas would have never treated a customer this way.
Weirdest part Customer Service asked if I had the What’s Up App, I have no idea why!
Update two days later here’s their drive through at lunch
Burnt French toast sticks I will never go in the weekend’s those kids don’t know how to cook . During the weekdays they have great ladies working the kitchen and great customer service. I called and the young lady that answer did not even know what to say, she could of said “I sorry let me get your number and I will get the manager to reach out back to you”!!!!!,
This location constantly makes errors either the wrong item or the item just not there. Avoid this location especially in the later evening time. The location on Mikwaukee and 72nd St has never had these issues.
Due to the bothersome attitude that we received from this male employee THE SECOND TIME who works at the drive thru at night. We refuse to come to this location. We love Wendy's deals but hate the fact that the service was bad.
Edit on 10/22/24: Nevermind, Pineapple frosty was good
We all got frosty unfortunately they tasted more like dishwater instead of the classic Frosty.
Quick Facts About Wendy's
Today
Opening Hours
| Monday | 06:30 AM - 01:00 AM |
|---|---|
| Tuesday | 06:30 AM - 01:00 AM |
| Wednesday | 06:30 AM - 01:00 AM |
| Thursday | 06:30 AM - 01:00 AM |
| Friday | 06:30 AM - 02:00 AM |
| Saturday | 06:30 AM - 02:00 AM |
| Sunday | 06:30 AM - 01:00 AM |
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