Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Offerings
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Coffee
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Late-night food
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Quick bite
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
Best WLM Reviews
I tried to refrain from giving this place a negative review. But one bad experience after another.is just unacceptable. I am not returning. This last visit, receiving a half filled drink (that I listened to employees laugh and make jokes about serving it to me), and spoiled salad ($8 for THIS-See pics), watery chili with very large chunks of meat not broken down, and burgers made incorrectly that weren't even special order, was the last straw. The DRIVE THRU crew at this location is horrible! I will say that there is a young lady that is at the front counter that is always professional, competent and exhibits great customer service. And I've witnessed a few cooks working hard on many occasions as well.
I ordered 2 chicken sandwiches and 4piece saucy ghost peppers and 6 saucy garlic parm nuggets and 4piece nuggets kids meal with fries and a water bottle. I received my sandwiches and the saucy nuggets with a kid fries and a bottle of water. I turn around and asked and the cashier rolled her eyes and told me didn't order the kid meal. I She didn't hand me the received so couldn't confront her. I asked her why she handed me a bottle of water and the kid fries and she rushed me off and responded i asked for it. Why would I asked for a bottle of water and a kid fries. I was charged$ 23.37 food was good but bad bad customer service
HORRIBLE EXPERIENCE!
We ordered the biggie bags, with 2 junior cheeseburgers that we customized. We asked for ketchup, mayo, lettuce, pickles, and onion. We got mustard, 2 patties that were BURNT, I had to put my own lettuce, pickles and ketchup on it at home luckily we had some. We asked for honey mustard and BBQ sauce for our nuggets, and we got Sweet and Sour and Ranch. Chicken nuggets were not cooked. The people at the window are absolutely RUDE! I do not recommend, ordering from here!
The young girl at register is in capable of owning up to her mistake when I ordered my food I was even using an offer that she read. When I took the order back and told her she rang up wrong sandwich and did not give me the offer. She said it was all my fault and was very very rude.
This needs to stop bad attitudes have no place in business. I was very nice there was no reason. I would fire her on the spot. We will never come back to the St Andrews Wendy’s ever again and we have been coming here since 1974
Got food doordashed to my home from this location. My food was extremely cold even though the dasher came right away AND there was a long strand of hair in my fries which is absolutely disgusting. I also ordered a double stack and they only gave me one patty. This is definitely the worst experience I’ve had from Wendys.
Our experience here was honestly laughable lmao
Needs new management and staff for sure.
They answer the intercom with "what do you want" lol
We ordered 2 krabby pattie kids meals only to receive them in regular bags without toys, so we had to ask for the toys, we got pulled up only because they couldn't get the food out on time, not because they were busy, next time we will not pull up, customers do not have to pull up, we do it out of kindness, but if we're getting treated badly, we will start refusing, and that timer will finally be on the workers and not the customers as it should be.
They didn't give us straws, they missed my salad dressing, and our tea, had to ask for allll of that lol
As far as food quality goes, the fries and burgers were made well, the tea was too sweet and the fries were cold. As for the salad, pretty sure thats pre packaged because it didn't taste fresh at all. We will be back with hopes for improvement, and no we will not be pulling up, do a better job. Our time is valuable too.
Went to Wendy’s today for lunch and ordered 2 meals with ghost pepper ranch sauce. We get up to the window and get our food with no sauce or straws in sight so I asked for some and I get one sauce. The woman working with “manager” on her tag said with an attitude “give her the sauce so we can get on with this.” So I go inside and ask for more and the nice gentleman gave me three. The same “manager” with the same attitude walked up and said “she came in here asking for more sauce.” My only response was “there wasn’t any in the bag” and she gave me another comment as I was walking out but I was too far to hear. I’ve worked in customer service for many years and I can understand people having a bad day but leave the problems at the door and be a little bit nicer to customers.
It was either the manager or supervisor, she was not wearing a name tag so I could not tell. Insisted we had to come inside to get our drive thru mobile order. Once inside had to wait about 20 minutes for our order. The whole time she yelled and ranted about how bad the working conditions are and she "don't know how anybody works like this".
She did all of this loud enough for the entire restaurant to hear. At one point she told a waiting customer that the location had, "just cleaned house."
She then accused us of lying and not actually having a mobile order, because she clearly doesn't know how Wendy's ordering system works. The poor cashier tried to tell her several times that we had an order and tried to show her, but the "leader" didn't want to listen to her. When she finally saw the order she never once apologized.
There was also the poor guy trying to take drive thru orders and she kept yelling at him to stop and make everyone come inside.
Not once during any of this did she apologize to or even acknowledge the crowd that had been waiting for their orders. With one exception she offered free nuggets to one customer and that was it. It is worth noting that the customer who got the free nuggets was the only waiting customer of the same race as herself.
This woman not only shouldn't be in charge, but she should probably have been included in the house cleaning. Her toxicity to her fellow employees and customers along with her subtle racism will only hurt the business
Quick Facts About Wendy's
Today
Opening Hours
| Sunday | 06:30 AM - 01:00 AM |
|---|---|
| Monday | 06:30 AM - 01:00 AM |
| Tuesday | 06:30 AM - 01:00 AM |
| Wednesday | 06:30 AM - 01:00 AM |
| Thursday | 06:30 AM - 01:00 AM |
| Friday | 06:30 AM - 01:00 AM |
| Saturday | 06:30 AM - 01:00 AM |
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