Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Healthy options
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Late-night food
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Quick bite
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
I can't lie, I was afraid that my order would be cold and I was immediately aggravated that there was a HOLE in the middle of the area leading up to the microphone where orders are placed!
To my surprise, my food was fresh to include the hot and delicious fries and the young lady that took the order and gave me my meals, was polite, and she DID NOT FORGET to place my plastic ware in my bag! Thanks ☺️
Oh how the mighty have fallen, a week ago they were five stars, came back and now they are a hard 1 star. Took forever, food was bad, no ice in the soda machine, they were rude, and the floor was as slick as an ice skating rink.
I placed my order in the drive thru & pulled around & paid. Then the person giving me my food started handing me drinks & I asked for a drink holder. She didn't speak, continued to hand me my drinks(I was by myself & have limited cup holders) & then gave me the cup holder. When my food was handed to me, it was 3 or 4 bags all at once. NOT A SINGLE WORD HAS THIS GIRL SPOKEN AT THIS POINT. I stayed waiting at the window because I didn't know if that was everything. She proceeds to look at me & say "Do you need something?" I said "I didn't know if that was everything" She was like, "yeah". I said "Ok, I didn't know cuz you didn't say anything". With a STRONG attitude "I mean I gave you your whole order, I don't know what you" & the manager walked over & I said well, it's rude to not speak to customers when you are dealing with them. Which the manager did apologize for. And the best part, my order was WRONG!! I had to go back around to get missing items. Will never go back to that location. It's a shame, cuz the food was actually pretty good.
Just walked out of there. One rep is outside with her headset on talking. My indication it’s the headsets on your working. I walked in got to the counter and rep back there looked at me and walked off. I head the rep say to someone you have someone at your register and I believe it was the lady outside talking on the phone. There are zero customers in line other than me, the drive through had 3 cars not even packed. I sat there for about 5 mins and walked out. This is the reason why I don’t ever go to Wendy’s. The customer service here is poor and you don’t ever have to worry about me coming back. Not a sound in line and only one person in the back working.
This Wendy's is bad. Our food order is wrong and/or missing items almost every time. We stop going there for a while and then try them again. Today, both our sandwiches were made incorrectly. They have trained their customers not to come late bc they don't have what you want. Frostys. Oh no!!! Not after 9pm if even that late. They don't care. If you complain that they left part of your order out, they don't care and they treat you like a criminal trying to get free food. I wish there were more options in this area...
If you want cold food and missing items and for the systems to be "down" for 3 plus hours a night even though mobile ordering is working just fine. And rude ass employees then yes this is the wendys for you!
How pathetic. All I did was order one spicy chicken sandwich. This is the best they could do.
There must be about eight people in there standing around, nobody in the line, and this is the trash they serve out the window.
Rude, distracted, useless staff inside. Yep, useless.
Can't ever get a single order right. Ever.
I will never return to this location, and that's the only remedy there is for such disappointment.
Wendy's has become bottom of the barrel in fast food in Jacksonville.
Terrible service. Food was blah. Atmosphere was ghetto. . Forgot the order. Waited 20 min for 4 jr bacon cheeseburgers. Forgot the drink a fries. Sad day in America. This new generation are lazy and sorry.
Quick Facts About Wendy's
Today
Opening Hours
| Sunday | 06:30 AM - 01:00 AM |
|---|---|
| Monday | 06:30 AM - 01:00 AM |
| Tuesday | 06:30 AM - 01:00 AM |
| Wednesday | 06:30 AM - 01:00 AM |
| Thursday | 06:30 AM - 01:00 AM |
| Friday | 06:30 AM - 02:00 AM |
| Saturday | 06:30 AM - 02:00 AM |
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