Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Late-night food
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Quick bite
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
An unprofessional female "employee" with an accent (older lady) decided to do the unacceptable! She raised her voice at me because i asked her why they charging me 60 cents for ranch!? Little does this unqualified human knows that I've been coming to this location for last 5 years and they NEVER CHARGED ME FOR RANCH!!! As a good customer I paid extra and asked her to never ever raise her voice at me again. But she continued!!! I was shocked by this type of customer service. NEVER will I step my foot in that place again. An employee like that shouldn't have the privilege of working in public places like Wendy's. Terrible attitude! Terrible human! Terrible experience!!!
We showed the manager a promo Keychain asking for a frosty. She didnt make the frosty free, I brought it back up and asked for a refund. In the process, she said "we don't do refunds btw" and I got nothing but attitude. When I said it was pretty clear how this transaction should work, she started yelling. What manager should yell at a customer? She caused a scene in front of many other customers. I can't believe there's a sign saying "top 200 gms" here.
I would give zero stars across the board if possible. Food is mediocre. Customer service all the way up to store manager is lacking substantially. I have a big family, most times our orders exceed $60+. Our orders are often wrong and/or missing items. Not to mention, whenever you call, you never get someone to pick up, and you can't leave a message. I was told I'd receive a call back for a refund and / or comp coupons in the mail for two meals, but a month later, absolutely nothing. Intergrity clearly is not of importance at this particular location because no follow-up was ever conducted.
Update: stopped in and requested a manager. A female by the name of Sarah presented her self as store manager who stated they do not handle any customer complaints, everything is sent to district where district then follows-up. Sarah was rude, cut my husband off when he attempted to speak on the issues we've encountered. It has been over a month and sarah implied it takes 3 months for district to send comp coupons via mail. I asked if there was record of my communication with an employee from the first week of June and she slid a paper bag over the counter to provide my contact info. I was also denied district contact info and Sarah stated she was advised not to give out any info. Needless to say, we left frustrated and I will be reaching out to district/customer care.
I'll start with the good, food was hot.
The bad, horrible service, the lady was yelling thru the drive thru and talking over us when we were trying to to order. And then she yelled some more.
The baconator single only had one skinny sorry piece of bacon. I mean, it's called the baconator, put some bacon on the darn thing!
My kids cheeseburger came with all sorts of things, not the requested cheese.
Our drinks were jumbo size. We were never asked what size we wanted.
Also she never gave us our food total and no receipt.
Ordered food through the app in May, and it was sent to this location, and not the location I selected. Contacted restaurant for a refund via call to store (Forest Lake) to which they said they can't do and to contact the social media team. Contacted social media team support in June twice. Said "someone will reach out". No response. Contacted again in July twice and again, was told "someone will reach out" and got no response. All of this over an app error and an $8 refund. I'll be doing a chargeback since they won't issue a refund. I asked social media support for a sandwich coupon so i dont need to deal with this issue any further and was responded to with you guessed it "someone will reach out".
Complaint filed with the BBB as well because I've had other issues with this location as well to unrelated issues but have included this in it.
I absolutely love Wendy’s because of the quality of their food and decent prices, but the costumer service at this location is always totally sad. They got rude and annoyed at me because I ordered an item and the machine for it is broken, but your forgot to tell me? Childish and poor communication makes me not want to go there again!
The restaurant is always filthy, the food barely tastes like food let alone Wendy's food and is always cold. Most recently we went through the drive thru and were yelled at by the order taker for wanting to confirm our order because she was struggling with the system. This store's only saving grace is the night shift. We won't be going here again.
Made a simple order of double baconater large fry large Dr Pepper and a single baconater with small fry and got the worst poorly made double baconater I have ever had and we got a crabby Pattie instead of a single baconater I can’t remember the last time I’ve gone through there and got everything I ordered right
Quick Facts About Wendy's
Today
Opening Hours
| Monday | 06:30 AM - 12:00 AM |
|---|---|
| Tuesday | 06:30 AM - 12:00 AM |
| Wednesday | 06:30 AM - 12:00 AM |
| Thursday | 06:30 AM - 12:00 AM |
| Friday | 06:30 AM - 12:00 AM |
| Saturday | 06:30 AM - 12:00 AM |
| Sunday | 07:00 AM - 12:00 AM |
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