Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Late-night food
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Quick bite
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Vegetarian options
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
Booo I was exited for the krabby patty meal I just got it and it says nothing sponge bob it's all wrap up on a wendys bags nothing with SpongeBob there just ripping u off each meal is $10 dollars per meal
I ask for mayo on my burger and they didn’t put on top of that my burger is cold and fries where also cold my burger my patties look old this is not okay
Worst Wendy's I've ever been too. I did a mobile order, was charged for the garlic parmesan nuggets but received plain ones. Fries were cold. Wasn't give a straw for my drink. Had to initiate conversation at the orderspeaker after sitting there for almost 5 minutes even though the parking lot only had 1 car, which i assume was an employees. My food was shoved out the window at me and the window closed on me as I was asking for my receipt. I had to wait till someone noticed I had not driven away another 2-3 minutes, so I could get my receipt. Wasn't ever greeted, either on the speaker or the window. No apology for the wait or any attempt to make my experience pleasant. I would give them 0 stars.
The employees here were arrogant and disrespectful. They publicly and freely use profanity and then boast about how the corporate office will not discipline or fire them no matter how bad their service is. The manager on duty instructed the cashier to kick out anyone in line who was rude and yet most of the staff were disrespectful to the customers. The young lady that was supposed to clean the lobby tonight on 10/9/2024 refused to clean the lobby after her coworker reminded her it was dirty. She said "I know it's dirty" right in front of us who were there to dine in. Both of the employees who appeared to have leadership roles were absolutely horrible and the older bald man also bragged and said "they won't fire me. They have tried many times to fire me but they never succeed". Not very smart to admit that you are a bad employee. This restaurant appears to have employees that want to get paid but refuse to work inside the restaurant. We were there for an hour and the spill that was at the door when we go there was still there when we left. A tiny little puddle that needed one swipe from a mop. It seems as if Wendy's Corporation could care less about this Westside location.
There's one Hispanic woman that is the manager and always takes care of our order and her attitude is so out going and I appreciate it when I get good service. Thank you for the air conditioner back on and my asthmatic daughter is happy.????
I went through the drive thru tonight and they were nice, efficient and I got my order super quick!
Dont order through the mobile app at this location. They will rip you off when you specifically have an order# listed through the app. They will be reported by the Better Business Bureau, and the location will be closed down. With all employees fired, if this continues . As they continuously provide ???? customer service. Also, corporate never called me back to rectify the situation .
So today is the second time that I have order things online and then when going to get the food they say they’re out of certain things which is understandable but again Today they were supposedly out of chili and frosty’s . I said well how can I get the refund for the items they didn’t have . Their response was to call in the morning because they can’t do it rn. I wouldn’t have mind so much but they have such poor costumer service and the lack of motivation to work . instead of saying they can't do it,they should offer something else or just at least make the food they do have, be nice and fresh! Smh the food I received was trash !!! it tasted like they just had it sitting out and it wasn't hot or even warm. My fries and nuggets were hard . Honestly I think they are either just straight lazy and don’t want to work or they’re just lazy and trying to keep people’s money because how can they not fix the problem I’m sure their is a manager at night and that manger should know how to do voids and refunds. Idk it seems sketchy but I notice so many bad reviews at this location. And it’s unfortunate because I actually like Wendy’s but that’s only when the food is fresh . Wendy’s u should really look at who u call “employee” because whoever owns this location I fell bad for u because these so called “employees” are lazy and need to get trained on some customer service skills or get fired because they are not only making this location look horrible , they also have made it become horrible.
Quick Facts About Wendy's
Today
Opening Hours
| Monday | 06:30 AM - 01:00 AM |
|---|---|
| Tuesday | 06:30 AM - 01:00 AM |
| Wednesday | 06:30 AM - 01:00 AM |
| Thursday | 06:30 AM - 01:00 AM |
| Friday | 06:30 AM - 02:00 AM |
| Saturday | 07:30 AM - 02:00 AM |
| Sunday | 07:30 AM - 01:00 AM |
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