Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Late-night food
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Quick bite
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
Something strange happening at this Wendy's. Cashier had me stay at her window after paying for a few minutes then was told to drive up to get my order. Seemed like they were hiding something. My order was cold and a hair was found in my fries. I threw it out. Not going back there ever. Be careful folks.
I would never go to this location! The manager sees no problem with unprofessionalism! I have had one polite drive thru worker. In my adult life, I have absolutely never been called rude. I am very nice easy-going and this manager treated me like I was nothing and garbage. He should be ashamed of himself for not holding himself accountable. It was a simple misunderstanding, and he turned it into a rude and unprofessional encounter. Whether or not they said the total of the order, I did not hear. A simple explanation for why 10 nuggets and a small sprite is $10.00 would have worked! Talking under your breath, closing the window and talking about me, opening the window and telling me they said the total at the drive up, when all I heard was please come around. Then being rude about me questioning the total politely ! The manager stated he was a 30 year professional in this business. I never treat people the way I was treated. Talking under his breath, the employees laughing. I feel sorry for the customers and the employees.
I have been through this drive through several times and every single time something is wrong. The lack of focus and efficiency in the team is baffling. I called when my order was wrong and they apologized, and told me I would get a free salad. Today I went to redeem that free salad and they kept beating around the bush when I asked for my receipt ( I had a larger order). After leaving, I realized I still hadn't gotten a receipt and so I went on the app to do the math for an online order of exactly what I got. The math points to the fact that they still charged me for my salad that was supposed to be free, due to the issues previously. I just opened my salad and ONCE AGAIN it is wrong. I asked for extra pecans and they neglected to give me any pecans at all AGAIN. I understand one or two mistakes but repeatedly having the same issues time after time, points to incompetence within the work place. Very, extremely, dissatisfied.
I went to the drive thru today at 630 pm - ordered combo meal 5 which is chicken wrap, fries & pop which I was charged full price of 10.18 for & had to ask for pop. I should have known then to check the bag I had 2 boxes of french fries with no wrap so I went back. The guy working inside asked for receipt I said I didn't get one but I just left the drive thru. He says he don't recall any orders for a wrap. I pointed to young lady who handed me my order & she replies order got mixed up. I'm just handed wrap with no type of apology saying sorry for mix up since I had to go back. I will never go to Highland location again
Regular Wendy's interior. Service was not up to par. We put in our order and they asked for my name which they got wrong. We said dine in but our order was in a bag. And they forgot to place half the order in the bag so had to wait for that.
Found a screw in my burger tonight that I bit into. Called the manager and would keep hanging up after complaining about the issue. Tried to get contact information for upper management but said he wasn’t allowed to provide that information.
Actually, although the burger looked fresh, it didn't agree with my stomach...I became nauseous with an upset stomach...can't remember whether I had a emesis? But, no more Wendy's for me????
This is a total disappointment because this Wendy's is close to my neighborhood so it's close to my house I asked for my hamburgers to be extra well done extra well done so of course it's going to be burnt so I Go around and park in the parking lot because I always check my food before I leave and my hamburger wasn't well done so I take it back in there to ask them and let them know like my hamburger is not well done so while I'm waiting for my hamburger two gentlemen are standing in the front saying that I asked for my food well done not burnt and I feel like that's very disrespectful because it's my food whether I want it burnt to crisp I'm paying for it I shouldn't be judged on how I want my food so I felt like that was very uncalled for. So I'm waiting for my hamburger and they bring me my hamburger back Dave's single to be exact and it's the same way as when I brought it back in the first time so I just asked for my money back.
Quick Facts About Wendy's
Today
Opening Hours
| Monday | 06:30 AM - 12:00 AM |
|---|---|
| Tuesday | 06:30 AM - 12:00 AM |
| Wednesday | 06:30 AM - 12:00 AM |
| Thursday | 06:30 AM - 12:00 AM |
| Friday | 06:30 AM - 12:00 AM |
| Saturday | 06:30 AM - 12:00 AM |
| Sunday | 06:30 AM - 12:00 AM |
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