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Wendy's

+1 440-602-9523
5855 SOM Ctr Rd, Willoughby, OH 44094 United States of America
Open Today: 06:00 AM - 01:00 AM

Amenities

Service options
  • Delivery
  • Drive-through
  • Takeout
  • Dine-in
Popular for
  • Lunch
  • Dinner
  • Solo dining
Accessibility
  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Wheelchair accessible restroom
  • Wheelchair accessible seating
Offerings
  • Coffee
  • Late-night food
  • Quick bite
  • Vegetarian options
Dining options
  • Breakfast
  • Lunch
  • Dinner
  • Counter service
  • Dessert
  • Seating
Amenities
  • Restroom
Atmosphere
  • Casual
Crowd
  • Family-friendly
  • Groups
Payments
  • Credit cards
  • Debit cards
  • NFC mobile payments
Children
  • Good for kids
  • High chairs
  • Kids' menu
Parking
  • Free parking lot
  • Free street parking
  • Parking

Best WLM Reviews

Bought a son of a baconator combo meal and a ghost pepper ranch combo meal and was given a junior bacon cheeseburger with 4 bacon and cheese and no condiments on it and a spicy chicken sandwich with no condiments on it aswell and one small piece of lettuce this is very unacceptable I asked for a receipt no one gave the receipt spent 22.00 on a meal and go not worth the meal
My faith in humanity was restored at my last visit to this location. My order was mis-prepared. There was a young man who clearly had a disability in the waiting area, and he was super excited and grateful when the staff gave him the mistake item. I would have come up if they gave it to me, however, it made me feel good to watch that young man's face light up. Keep your hearts big. The older staff made dealing with the young kids working bearable.
At 4pm on Saturday, we sat at the drive through for 10+ minutes while we were told they were going through a shift change. No other cars in front of us, at least 5 cars backed up behind us. When asked how much longer it was going to be, employee said “I don’t know, 5 more minutes? If you don’t want to wait, just leave!” Incredibly rude.
Both managers seemed very frustrated. The manager taking the order was more concerned about chatting with employee than ringing up orders. I get being busy do to other restaurants in the area being vooked solid and people are coming to Wendy's versus the other big steak chains etc, but that's what it's about. Take orders, don't complain in front of guests and move on
Visited 6/2/24 between 9:30 & 10pm was given some old fries that were re-dipped. Instantly threw them in the trash. How long does it take to drop fries? Stop being lazy!!
Might be the worst location in the area to be honest. Currently sitting here 25 minutes into a pickup order with no order in sight. Sat here for the first 10 minutes watching half the staff hang out in the lobby while they were clearly slammed. Manager came out and scolded them so they clearly weren’t on break. Incredible how fast food places find these people. Absolutely pathetic.
I’m going to start this off by saying I was a manager in food for 3 years and I know the stress of working in the food industry. BUT bluntly ignoring and disrespecting your customers is so disgusting. My boyfriend sat in the drive thru patiently waiting for someone to take our order for 10-15 mins. There was also a huge line behind us screaming “cmon” and “you’ve gotta be kidding me”. When it came time to order the lady on the line was not polite one bit. We constantly got told to wait and hold on while she disappeared for a couple mins at a time. When we got our food we pulled out of the parking lot, got home and our sandwhiches were bare nothing on them at all besides meat. Mine was just barely cooked and thrown on the bun. The fries were super soggy and the chicken nuggets were either super hard or super squishy. Totally unbelievable. The managers there really need to step up this is ridiculous. Do not come here. Do not waste your money cause I have a feeling they won’t help you with that either.
Absolutely terrible avoid at all cost have been sitting in line for 15 Minutes they have not taken my order and I have watched the two cars in front of me sit still for the equivalent time and they were here before I got here. The employees at this location do not take their job, seriously and lack the professionalism to do a good job. Granite it is just a fast food restaurant take some pride in your work ethic.

Quick Facts About Wendy's



Today

Opening Hours

Sunday 06:00 AM - 01:00 AM
Monday 06:00 AM - 01:00 AM
Tuesday 06:00 AM - 01:00 AM
Wednesday 06:00 AM - 01:00 AM
Thursday 06:00 AM - 01:00 AM
Friday 06:00 AM - 01:00 AM
Saturday 06:00 AM - 01:00 AM

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