Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Late-night food
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Quick bite
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
We had an okay experience here. We came twice during our week stay in the area.
Our first visit, we waited for about five minutes before anyone came to the register to take our order. Several staff members saw us, but did not come to take our orders. Once our order was taken, our food came out rather quickly. We got all of the sauces we asked for and didn’t have any issues with our food. The Coke machine was out of a lot of drinks.
The second time, it was pretty busy inside and we had no wait to have our order taken. Our food came out quickly, and the Coke machine had been restocked. The ketchup pump was out and when we asked for ketchup for a total of 30 nuggets and 2 large fries, we were given 4 packets. They forgot our BBQ sauce and we had to ask several times for this as well. Our chicken nuggets were overcooked.
Overall, the restaurant is clean and is a good option if needing a quick stop for food.
Pull up to the window to place my order because they didn't answer the speaker. Tell the dude I want two double stacks PLAIN NOTHING ON THEM NOT EVEN CHEESE. Get two double stacks with everything on them and hard ass rolls that have been sitting out all night. I literally made their job easier not harder roll with patties! Shit like this baffles me.
I had a bad experience. The cashier was rude, and the staff making the burgers wasn’t wearing gloves. One of them was handling the lettuce with one hand while talking on the phone with the other. The burger, fries, and everything else didn’t meet the usual Wendy’s standards. This branch definitely needs improvement.
Went there after we left Dollywood, ordered online since we were a few cars back….. took 45 minutes…. 45 MINUTES to get our food from the drive through. Never in my life have I waited 45 minutes at a FAST food drive through. Got to the window and sat there for almost 10 minutes. Didn’t have the drinks ready. Was walking around not doing anything. It was honestly terrible. Would’ve been faster to sit down and eat somewhere.
This Wendy’s is terrible. We parked then walked to the door. All the doors were locked and this was at 7pm. No signed saying there were any issues or anything. We then decided to go through the drive through. After sitting in line at the drive through for about 25 minutes, the lady asked us to hold please. About another 10 minutes went by and the lady said, “sorry, we’re having issues with the register”. That was it nothing else. We had to ask it we needed to leave or what and the lady then said, “if I do t have a register, I can’t ring people up. I’m going to have to call help desk”. Instead of wasting our time they could have put up signs or told us as soon as we pulled up there were issues.
The food was good and this review is not a reflection of those who were preparing it in the back.
The lady who was on register today at 12:45PM was extremely rude. Her whole personality seemed off and she had a very barky attitude, making me feel inferior when I asked for an entrèe instead of the whole meal and snarked "it's called a burger not an entrèe!!!" and it took her way longer than it should have to take my simple order of a couple sandwiches yet she's been working there for years.
My poor dad ordered after I did and her mood did not seem to change towards him either. He glanced at his reciept for not even a couple seconds before she barked "the discount is on there!" when she didn't know how to use the app to apply the discount to begin with.
As someone who works in fast food too I know it can be tough but this was ridiculous. It felt like I was on the clock dealing with her rather than the reality that should have simply been her doing her job properly.
As a local, I'm very disappointed and this was the last time I'm ever going here.
Worst service I have ever had in my life. 30 minute wait before I could order after trying to order in drive thru an having to go in due to miscommunication. After getting food I asked 3 times to fix a sandwich. They just looked at me like I was stupid, wouldn't fix the sandwich nor got a drink carrier after asking twice. I don't recommend going here.
Walked to restaurant from the hotel. The doors to the dining room were locked. It was before the 10pm dining area closing time. When I tried to ask the drive up employee a question, I was ignored. The kitchen area was filthy, so maybe it was a blessing I didn't order anything before the 1 am closing time. I would not suggest this location.
Quick Facts About Wendy's
Today
Opening Hours
| Monday | 06:30 AM - 01:00 AM |
|---|---|
| Tuesday | 06:30 AM - 01:00 AM |
| Wednesday | 06:30 AM - 01:00 AM |
| Thursday | 06:30 AM - 01:00 AM |
| Friday | 06:30 AM - 01:00 AM |
| Saturday | 06:30 AM - 01:00 AM |
| Sunday | 06:30 AM - 01:00 AM |
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