Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Late-night food
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Quick bite
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
Best WLM Reviews
I was getting ready to pay for my food and wanted to change my order because it made more sense to get a combo versus spending more on my preference. The associate asked the shift manager if they can update it so I can get my combo meal and the manager was very condescending And have the nerve to say we don't know what it's like working in a fast food place meanwhile, you don't know anything about me like I didn't even pay for my food. I just left because of the rude customer service. I don't care if you're frustrated or feel some type of way about a customer. I shouldn't be hearing you talk about me at all while I'm trying to place my order cause at that point I feel like I don't trust you and you might spit on my food
If I could give this place negative One and -2 I would. It was 11:35 am when I proceed to order my food through the drive up. I clearly ordered what I wanted, and the gentleman could not get it right so I started over ordered it again. He said he received it. I pulled up to the drive-through. I had to wait for my order, he did not give me my drink. Finally handed me my sack of food. I drove off. The fries were cold, the burger was not how I ordered it, and I didn’t have my iced tea drove back through the drive-through, told him the problem he handed me my tea while I waited. The tea was sweet tea with lemon. I asked for just regular black tea. He asked me to pull up. He came out. He got me a regular tea which at first he told me they didn’t have unsweetened tea. The fries were hot. The sandwich was still cold even though they had the cheese was not melted. It was for $11.95. I stomach. I spent that money and did not get satisfied. I threw out the iced tea half my sandwich fries will never go back to that Wendy’s again, I highly highly recommend going somewhere else if you’re in that area and you need a burger because they are horrible. It wasn’t even rush-hour.
The portable wedges were hard like they were cooked 2 times.
The pic shows the breakfast 'bacon'ator.
Pathetic that this is labeled as such.
2 half pieces of bacon when the pic shows 2 layers of full strips.
Location has gone downhill. Used to be kids running the place and even then it was at least a fruitful trip!
Today, I went to order something in the drive thru and the dude acted like he couldn't understand what I was saying even after I'd repeated things multiple times. Granted, those intercoms can sometimes be tricky, but I managed to understand what he was saying to *me*, so... I was asking questions about menu items and he kept acting like I'd made an order and should "pull to the window". Seriously? Got to the point where I didn't even feel comfortable continuing the exchange. After all, these folks have access to the food they give us. So I canceled the order and with an exasperated "thank you", took my money someplace else where I didn't have to work so hard to spend it. He said "thank you" right back. And I couldn't help but feel like he was more than happy to not be obliged to fill that one and only order they had at the moment (did I mention I was the only person in the drive thru, so it's not like they were slammed).
I don't frequent fast food places, but when I do, it's for the convenience... That is NOT convenient. Like someone else said, seems like we can't have nice things in South KC. Almost as bad as my last (and final) experience at the local Burger King a year or two (or more) ago.
I guess I missed the memo to never come here. But I got it now! Went here after work with my kids. I ordered 2 Jr bacon cheese burgers with frosties and a single number 1, also with a frosty. The girl repeated back my order as if she understood. But when I get my food and check it is missing the entire #1 order. When I told them they acted like I was lying. She told me my first card didn't go through, but in reality she was charging me for my missed items. While i waited the woman at the window started hollering at the other workers. I tuned her out cause it's been a long day and who wants more unnecessary drama? They gave me the fries and the sandwich and asked me to pull forward for the frosty. Then a girl comes out and says I was never charged. She showed me the receipt from standing on the curb and then dropped it before I could look and didn't pick it up. She then told me if I wanted the frosty I had to go back through the line. I said but I was just in the line and ordered it. She repeated with a lil smart attitude, slowed it down like I was the one who was slow, "you'll have to go back through the line! " lol whew Chile. They don't EVA have to worry about getting my money again. The food taste funny and my kids were so confused as to why this experience was so challenging. I'll understand fully why this location closes down. It's a shame local south kc can't have quality ANYTHING.
Went to the Bannister KCMO location and had a HORRIBLE EXPERIENCE!!!! Paid for a Jr Bacon Cheeseburger, NO BURGER ON THE SANDWICH! See Picture!!! AND paid for 5, 6 pieces nuggets, BUT got 2, 4 piece and 3, 5 piece nuggets!
This is ABSOLUTELY NOT ACCEPTABLE!
The food is good, consistent at least. The staff was mildly friendly. The inside looked almost newly renovated. From the outside though… the place looks like it’s been out of business for a while! Weeds in the parking lot, not a car in sight, not sure how all of the employees get there.
I ordered a Dave’s burger combo through their app for my kid here 6.20.24. When given my good I noticed they didn’t give me the drink I ordered so I went back through the drive thru to let them know. They initially acted as if I didn’t have a drink and then told me the drink I ordered wasn’t available. I asked if I could replace it with something else and she told me no and that the only thing they could replace it with was milk. I told them my kid had a milk allergy and they still refused to replace and wanted to be argumentative about the drink. The cashier Felipe and manager (heavyset Hispanic women with red hair) were both extremely rude. The manager slams the window closed and grabs a small cup, never asked what I wanted and just fills it a bout 1/4 full saying here that’s all you getting. I asked the other guy a young black male if he could make it instead because I didn’t trust her making my drink seeing she was already nasty towards me, she then says to me “Shut the f___k up b____!” And walked off. I pulled out my camera to record their faces because I planned on turning the m in the next day. Felipe stand in front of the camera trying to hide her. I ended up getting them on camera anyway. I also asked for a refund and they refused. This location always has poor service. I am extremely upset at the way I was disrespected all because they left out my drink and then refused to even replace it or give me a drink. I feel as though I was discriminated against. I will not let this blow over for them to do this to another customer.
Quick Facts About Wendy's
Today
Opening Hours
| Sunday | 06:30 AM - 12:00 AM |
|---|---|
| Monday | 06:30 AM - 12:00 AM |
| Tuesday | 06:30 AM - 12:00 AM |
| Wednesday | 06:30 AM - 12:00 AM |
| Thursday | 06:30 AM - 12:00 AM |
| Friday | 06:30 AM - 12:00 AM |
| Saturday | 06:30 AM - 12:00 AM |
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