Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Offerings
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Coffee
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Late-night food
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Quick bite
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
Visited last week and waited in the drive thru for over 5 minutes, so I went around and went inside only to see employees standing around doing nothing. They still had people in the drive thru! I was told rudely that the lobby was closed. It was 4 pm. I left! So I thought I would try again today. NO BETTER! My sandwich was very cold and looked old! WHY does my sandwich look like this, Wendy's!!!!!!!!!!!!! DON'T WASTE YOUR TIME OR MONEY!!!!!
I am starting to HATE this Wendys. It used to be one of the better ones in Fort Wayne. They didn’t have any sour cream and gave me two small pieces of bacon on my pretzel baconator. And they had no good system to process mobile orders. When I got to the counter my bags were open so I had to close them so they would stay warm. They had deleted the orders from the screen and were trying to figure out what’s what. At the new castle Wendy’s they attach the receipt to each mobile order bag so they know what’s what. And they filled my cups full with ice and topped them off with pop. Not cool. They need a serious process improvement here.
I placed an online order, but my experience was frustrating. I waited 10 minutes at the drive-through with only one car in front of me. Then, I waited another 7 minutes at the speaker. To make matters worse, it sounded like a dog was barking in the kitchen. Once the barking stopped, I provided my name and was told that they were out of several menu items, including Frostys, potatoes, fries, burgers, and chicken. I canceled my order. Unfortunately, this location consistently provides poor service. 7631 N Southtown Crossing, Fort Wayne, IN 46816
Ordered my food on the app.
Went through the drive thru to pick up my food, was told to pull up to the curb and they’d bring my food to me. Took almost 10 minutes to get my food. Annoying but whatever.
Realized they forgot the chili and baked potato in my order.
The guy told me “I was going to tell you before I had you pull to the curb but I forgot because it’s been such a day”. And that I can call customer support and they’ll refund me for them. Didn’t offer me a substitution. But again, whatever.
We get home and they got our 2 sandwiches completely wrong. The “junior bacon cheeseburger” was literally a kid’s meal size patty, a piece of bacon, and like 5 pickles. That’s it.
The “double stack” was a cold chicken sandwich.
Like I just want my money back for everything at this point.
Just an awful experience.
The girl working tonight with died hair long nails and tattoos on her neck and hands at the drive through is verry unprofessional and rude. Note I also have neack and hamd tattoo's. She keeps yawning in the Mike acted like she dosnt know what door dash is in a verry condescending way, asked me to park ahead and wait till they bring out the food. It's 11pm I didn't think managers let staff walk outside this late. Didn't say anything but did ask where to wait at and she laughed and shrugged me off and closed the window in my face. Peep this she yawwwnd like a sick puppy in my face during this interaction at the window as well.???? I'm sure I'm going to set here untill I drive around.the doordash is one simple order she handed out the drink and it's going to watered down but the time she brings the order out if at all like I said it's 11pm.
We ordered in the drive through, just needed something quick on the way home. After paying and being asked to pull forward to a mobile pickup parking space, we've been waiting approximately 30 minutes. There seems to be at least seven other people also waiting for food. My husband tried to go in the building for a refund, but the lobby door was locked.
Person taking our order cussing over intercom. Waited along with 5 other cars over 20 minutes for simple food order. Employee comes out trying to give food to people asking waiting cars if it's their order and it's no one had ordered that. 3 or 4th bad experience. Never going back to this location and I would never recommend it to anyone.
I ordered the ghost pepper nuggets and received the garlic Parmesan instead. I tried telling an employee and the insisted that they were the ghost pepper ones and me not trying to argue leaves it be and eats them. They were very good don’t get me wrong but they over did the garlic. Last time I checked ghost pepper nuggets shouldn’t have garlic flavor to it or be a paste color(should have been red btw). Then my son’s cheeseburger tasted weird like it was old and expired or something. Won’t be returning to this location ever again.
Quick Facts About Wendy's
Today
Opening Hours
| Monday | 06:30 AM - 12:00 AM |
|---|---|
| Tuesday | 06:30 AM - 12:00 AM |
| Wednesday | 06:30 AM - 12:00 AM |
| Thursday | 06:30 AM - 12:00 AM |
| Friday | 06:30 AM - 12:00 AM |
| Saturday | 06:30 AM - 12:00 AM |
| Sunday | 06:30 AM - 12:00 AM |
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