Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Offerings
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Coffee
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Late-night food
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Quick bite
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
Today we got this from Wendy’s! The meat was raw and the baked potato was way over cooked, burned. We went straight back and the cashiers said they couldn’t give us our money back OR make a fresh meal for free because the manager wasn’t there. We called 10 times before going and once there they said “we aren’t allowed to answer the phone if the manager isn’t here and they leave early”. How are you going to leave the crew alone and have customers go through this! So unacceptable.
I can’t believe that the owner of this franchise is running his store with no air conditioning. Poor employees are struggling in this heat. The owner should be here at the restaurant to feel the miserable condition it is for his employees and immediately fix the AC or close the restaurant and still pay his employees. I had to struggle three times to get the right food which I totally understand is the result of distracted team members. Unbelievable.
I travel to the Lakeway area often and I have to say, without a doubt, this location is the worse Wendy's I've ever visited.
1. They rush you through the ordering process in the drive-thru. It is the constant "Is that all" in the middle of ordering.
Example: I will order a Jr bacon cheeseburger meal and before I can even tell them what drink I want, they are saying "Is that all?" No, that is not all. Stop asking so I can finish ordering.
2. When ordering a kid's meal, there is no telling what you will get and most of the time there is no toy.
3. I've been told more than once that bakery items are not available outside of breakfast hours. What?
I've given this location several opportunities to redeem themselves but it is the constant pressure when ordering, inconsistency of service, and the messed up food order that makes this a 1-star Wendy's.
The food was fast and delicious! No pics of the son of baconator, was in too big of a hurry, lol
I like that the tables were very clean.
I didn't quite get what I paid for, so why 5-stars? The staff is professional, hard-working and service with a smile.
Plus a bonus! I'll explain for entertainment factor. If you're reading this, may as well get a little chuckle.
I travel full-time, so I need to find the occasional pit-stop. I don't like to violate places' restrooms without buying something. I ordered a sour cream and chives potato but told the kid I'd also like bacon and cheese, so "Just charge me whatever you need to charge" (see receipt)
Bonus: The super smiley guy preparing my potato must be psychic and knows I prefer to not consume pork (bacon, but I secretly love that ish) And he must know I could do without the cheese! (waistline)
So not only did I massacre their potty but the crew did me a solid in return. Niiiiice
My Frostyccino is YUM and the hothotass potato hits the spot. - I opt to not walk back in because it's no big whoop and it's more fun to talk about them online like the Karen I am. LOL. Seriously though, they're a good bunch in there. 10/10
Thanks Wendy's crew! ????????♀️
Bad customer service, dinner said it closed at 12 and it was closed at 1030 I'm driving a Comercial truck and ask if I could order at the drive Thru window and got ignored. They saw me and I know they heard what I said and totally ignored me.
I have come to this restaurant three times, and my overall experience with Wendy's restaurants has been mostly positive over the years. But this particular location just keeps disappointing me. There were easily 8 or more employees if I am correct— all talking and laughing with each other, having what appeared to be a good time. The store was fairly empty of customers customers, save for me. And this is how the restroom was looking like— just see the pictures!
This is what the general public can see. I can only imagine what the kitchen and other not public areas are like.
I hope that, should I decide to give it another chance in the future, which I highly doubt, the story will be different. Underwhelming experience.
Baconator fries had no bacon. They kept trying to give me a small drink when I ordered a Biggie. Very poor service.
Quick Facts About Wendy's
Today
Opening Hours
| Monday | 06:30 AM - 01:00 AM |
|---|---|
| Tuesday | 06:30 AM - 01:00 AM |
| Wednesday | 06:30 AM - 01:00 AM |
| Thursday | 06:30 AM - 01:00 AM |
| Friday | 06:30 AM - 01:00 AM |
| Saturday | 06:30 AM - 01:00 AM |
| Sunday | 07:00 AM - 01:00 AM |
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