Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Late-night food
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Quick bite
Dining options
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Parking
Best WLM Reviews
I would have put a zero for service and atmosphere if I were able to. At first, while ordering, I had to repeat my order three times as the cashier kept saying that she was messing up. When I paid for my food, I was not given a receipt nor offered, I had to request one. Once i received my drink, I noticed i was given a medium instead of a large. The cashier handed me my bag and slammed the window before I could say anything about the size of the drink being wrong.. Unfortunately, the only thing that was good out of the entire bag was the chicken nuggets. The chili was cold, and the extra crackers and hot sauce I had requested were also not in the bag and only received one pack of crackers. I would have gone back, but I didn't have time to turn all the way back around. Normally, I wouldn't say anything, but this is now the 3rd time I've had issues at this location. I would hope the customer service and accuracy get better asap.
The food is your basic Wendy's food and is always tasty. The biggest issue with this location is the staff. They seem to want to stand around and talk instead of working, so expect a 15 minute wait at least to get your food as it's rare for it to be much quicker. The staff also isn't very friendly and they tend to forget items in the order too, then act like it's somehow your fault when you point it out to them.
Last five times going to this location head issues. I have been through fast food drive-through hundreds of times this is the only place where consistently the drive-through is shut down for what they call service. Last two times I went three previous experiences before that they either got the food wrong or The food was cold. It sucks because I’m way bigger fan of Wendy’s than I am McDonald’s. But I am done with this Wendy’s location. Horrible!!!!
Just tried to go to the drive thru and was told that I had to go inside because their computer was frozen. Went inside, placed and paid for my order and then was told they had no more chilli so I had to cancel my entire order and they had to refund me. Every time, I go to this location, I have an issue. This is the closet one to my house. I never have an issues with other locations. So completely frustrated. I tried to call their 800 customer service number but they were closed for some reason.
TL;DR Do yourself a favor if you're craving Wendy's and go to literally any other location. I always forget how terrible it is here but I will be avoiding this specific location at all costs.
Took my little brother and husband here 10/18/24. I thought the location might be closed when I pulled in because it was like a ghost town but sadly they were open. I'd placed a mobile dine in order and checked in when we got there so sat down. Waited awhile and decided to make sure they knew I was the mobile order (there were no other customers).
Drinks: An employee told me they were out of Dr Pepper which I said was no problem, we'd just get something else from the Coke Freestyle machine. Except they were also out of cream soda, Sprite, Fanta, their zero sugar counterparts, and some of the flavors as well, so about half of the drinks were unavailable. The tea station was also already shut down and it was about 5:15 so right as the dinner rush should be ramping up. Then when they brought out my brother's milk and my strawberry lemonade I noticed my lemonade was very small (I'd ordered a medium) so they brought me a larger one. I realized later that even this was still not a medium lemonade, I think they were mixing up sizes of drinks vs Frostys because they come in the same cups.
Food: We'd ordered 3 Krabby Patties and 2 fries. One of the Krabby Patties, mine, was supposed to have Asiago instead of American, and add bacon. I should've known better than to try customizing here but I just really can't eat American cheese. When they finally brought out the food, the fries were already hard and barely warm (they must've bagged them before the sandwiches, rookie mistake) and all 3 burgers were wrong: mine did have bacon but still American, both of theirs had ketchup (which does not come on the Krabby Patty), and one of them just had mayo instead of the special sauce. I hate asking people to remake food but literally all of them were wrong, so I told an employee what happened and they brought out 3 new ones. My husband's and brother's were right this time but mine still didn't have the right cheese so my husband took it back this time for me. At least 3 employees clustered around the burger arguing with each other and my husband over this sandwich, one of them insisting that it was right because she made it herself. Turns out it was the ghost pepper cheese, so not American but still not what I asked for. She was very rude to my husband about it but finally remade it with the correct cheese...but it was missing the bacon. I pulled my original wrong sandwich from the bag and transplanted the bacon myself. The burger was not very warm or good but after all that I just wanted to eat. They did explain that the guy on sandwiches was new, but then why was a trainer not watching him? It's not like they were shorthanded; I saw a maximum of 3 cars in the drive-thru at once and no other dine-in customers. The employees were mostly standing around chatting with each other instead of working so it seems like someone with a little more training could've (and should've) been assisting the new guy.
Service: I don't like to pick on service because so much hospitality is fake; I don't need you to act like serving me a burger is the greatest joy you can imagine. But the staff at this Wendy's largely treats you like you're a bother for even existing. The only other person that came in besides us walked in and started screeching that no one was answering the phone. Turned out it wasn't a disgruntled customer but a MANAGER. On one hand, the principle of holding your employees accountable is good, but openly yelling at them, in front of customers no less, is not a good look.
Atmosphere: Depressing and icky. It was decorated for Halloween kinda cute but it didn't feel very clean. The water pressure in the bathroom sink was almost nonexistent so I doubt anyone's hands are clean there. The floor had seemingly been mopped but there was only one Caution Wet Floor cone up and it was pretty far away from the wettest area.
Stay away. The only good Wendy’s left are in Canton! This place is a joke! They said they were only making DoorDash and online orders. Might as well shut this place down because whoever running it has no idea what they are doing.
Horrible rude employees. I attempted to call ahead inquiring about frosties and chili because every time I've been this week they say they're "out for the day (of chili)" instead of a response I was hung up on. Called back multiple times, no answer. My husband called from his number, they answered, said no to the chili only to hang up on him also. Unprovoked rude, senseless staff
I place an online order. Roll up to the talk box. Pull to the second window. The lady says “I’m just waiting on potatoes (I got 3 potatoes) can you pull into that spot over there?” I say yeah ok. Someone comes out about 5 minutes later and says “it’s going to be about a 13 minute wait for potatoes. Is that ok?” I said sure I’ll just hang out. A HALF HOUR LATER and still no one has come out. So I march in there. I tell them that I’ve been out there waiting for a half hour. So they go and ask the lady where the potatoes are. Before they get to her, she proceeds to scream at someone over the drive thru speaker. Then again after they responded. She said “if you’re going to act like that you can just go home”. So they get to her and she says “I need 2 minutes bro” and goes to the back. They follow her and ask about the potatoes. She screams “I told her there was a wait!” And the other girl said “you told her 13 minutes…” so they somehow find my potatoes, hand me the bags and say “sorry” and walk away. I get to the car and they didn’t give me my pop or the frosty I ordered. So I marched back in there and ask them for them. They acted like I was the biggest inconvenience ever. I was there a total of 45 minutes to an hour. My lunch break is only a half hour long. When I ate the fries after they handed them to me, they were ice cold. And my order wasn’t even correct. DONT BOTHER!
Quick Facts About Wendy's
Today
Opening Hours
| Sunday | 06:30 AM - 12:00 AM |
|---|---|
| Monday | 06:30 AM - 12:00 AM |
| Tuesday | 06:30 AM - 12:00 AM |
| Wednesday | 06:30 AM - 12:00 AM |
| Thursday | 06:30 AM - 12:00 AM |
| Friday | 06:30 AM - 12:00 AM |
| Saturday | 06:30 AM - 12:00 AM |
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