Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Late-night food
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Quick bite
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Vegetarian options
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
I stepped in a 20 inch uncovered hole in their grassy area and sprained my mcl and acl. I spoke to management and never heard anything back. Very dangerous and they took absolutely no responsibility for their negligence. They never even checked on me or the severity of my injury. Luckily I have witnesses and pictures. I have no choice but let my attorneys settle this painful and horrifying experience that should have never happened.
I never write reviews because it never that deep unless it’s safety matter. But yeah I have to report this, I visited this Wendy’s around 12:30 a.m., and despite it being late, I expected it to be up to par with other locations like Franklin, Murfreesboro, or Antioch. Unfortunately, this was far from the case.
When I pulled up to the window, I saw a worker handling fries without gloves, and it looked like they were snacking on them. The sandwich maker only wore one glove and even touched a mop bucket before handling food. The poor cashier seemed like she was doing her best under tough circumstances, but the customer service was lacking.
The food was awful – the chicken and fries were clearly old. The worst part? We found a piece of paper, like a cheese wrapper, in our food! It was disgusting. I’m calling the health department to check this place out because hygiene is clearly not a priority here. Just because I was in casual clothes doesn’t mean I don’t care about the service I receive. You never know who you are serving or who’s watching. Hopefully Tennessee Department of Health will be reaching out.
Worst Wendy’s in the area. Go to literally any other Wendy’s nearby before this one. Workers didn’t want to do anything to help and just stood around and told me what to do instead of just doing it. Take my order, and if you want me to use a kiosk, I will, but then don’t get upset when I am ordering things available on the kiosk menu if they aren’t available.
We ordered our food at 4:30 PM on a Sunday. It took about four minutes to prepare and it was so fresh. The fries were hot and crispy, and the burgers were perfect (not smashed/cold/falling apart etc).
I’ve had Wendy’s ever since I was a child and this is, by far, the best Wendy’s meal I’ve ever had.
Also:
•Super friendly staff!
•Clean tables, clean restrooms, clean floors.
•Cold AC on a REALLY HOT day.
Thank you
I love that you can use both an offer and your rewards points at the same time in an app order which puts it squarely ahead of the golden arches. Thanks for a great breakfast.
I went to the Wendy’s # 3837 at 551 Donelson Pike to get Spicy Ghost Chicken Nuggets to take back to work to eat. I only get 30 minutes. When I enter the young lady behind the counter asked if I am paying by card or cash? I replied card and she directed me to the kiosk, where I order my Chicken Nuggets and regular French fries. I put my debit card in and it said approved. I return to the counter and wait a couple minutes and asked the young lady that directed me to the Kiosk and she said nothing came through. So, I wait a couple more minutes and I finally ask for the manager on duty.
Ms. Tori (No last name provided) comes to the counter and identifies herself as the shift leader. I explained what happened and with no investigation of the kiosk Ms. Tori states it doesn’t come through that I would have to pay again. This had me nervous and confused knowing I had just paid for the food. Ms. Tori asked me to logged into my account and show where I paid. By this time, I am losing my patience and feel like she is accusing me of trying to steal food. So, with no other choice I pay for the second time for my Spicy Ghost Chicken Nuggets. I leave Wendy’s vowing to never come back.
I returned to work and discover she gave me Garlic nuggets instead of Spicy Ghost Chicken Nuggets. So, I print my debit card statement out showing where I paid the first time and my credit card statement out showing where I paid the second time and return to Wendy’s. After showing my bank statement and credit card statement to Ms. Tori she reluctantly refunds my debit card the money back. Ms. Tori WAS VERY RUDE AND ARGUEMENTATIVE. Ms. Tori needs training on customer relations. With all the choices in the area for food, I chose Wendy’s and was basically called a liar. Ms. Tori made me to feel like I am trying to cheat Wendy’s out of $9.37. Instead of saying I am sorry for your order being incorrect and double charging you Ms. Tori was argumentative. I ask one of the other employees that were standing there looking to correct my order because once again I only get 30 minutes and Ms. Tori stated loudly don’t talk to them talk to me. I said is someone going to correct my order and she said loud again that she was to correct my order. Ms. Tori then said she is refunding my money and fixing my order and what’s the problem? Well one she never told me what she was doing she was on the cash register and two never an apology instead I got ATTITUDE.
When choosing a place to eat whoever read this I hope they keep this in mine.
Overall, this Wendy's was a notch above many others. We went for a late-night dinner so perhaps our experience was exceptional? Our food was delicious and the service was prompt and friendly.
Salad was good, service was weird. The drive up was long, I came inside and was the only customer. About 5 people working and they were all in slow motion like robots. None even talked to each other! Guy walked up to register and didn't say anything, so I told him I wanted the salad, his only words were my total and he walked away. Then I waited, and waited, and waited... Wasnt sure what was happening. All crew just kept doing their thing... They all seemed busy but slow. Finally after about 15 min the same guy walked up to counter and sets bag down and walked away. So weird and uncomfortable.
Quick Facts About Wendy's
Today
Opening Hours
| Monday | 05:00 AM - 02:00 AM |
|---|---|
| Tuesday | 05:00 AM - 02:00 AM |
| Wednesday | 05:00 AM - 02:00 AM |
| Thursday | 05:00 AM - 02:00 AM |
| Friday | 05:00 AM - 02:00 AM |
| Saturday | 05:00 AM - 02:00 AM |
| Sunday | 05:00 AM - 02:00 AM |
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