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Wendy's

+1 440-257-7994
5985 Andrews Rd, Mentor-On-The-Lake, OH 44060 United States of America
Open Today: 06:00 AM - 12:00 AM

Amenities

Service options
  • Delivery
  • Drive-through
  • Takeout
  • Dine-in
Popular for
  • Breakfast
  • Lunch
  • Dinner
  • Solo dining
Accessibility
  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Wheelchair accessible restroom
  • Wheelchair accessible seating
Offerings
  • Coffee
  • Late-night food
  • Quick bite
  • Vegetarian options
Dining options
  • Breakfast
  • Lunch
  • Dinner
  • Counter service
  • Dessert
  • Seating
Amenities
  • Restroom
Atmosphere
  • Casual
Crowd
  • Family-friendly
  • Groups
Payments
  • Credit cards
  • Debit cards
  • NFC mobile payments
Children
  • Good for kids
  • High chairs
  • Kids' menu
Parking
  • Free parking lot
  • Free street parking
  • Parking

Best WLM Reviews

My family does not frequently order fast food, however we had a busy Saturday schedule and needed a quick meal. To say we are disappointed is an understatement. Our entire order was incorrect; there were easy modifications to our burgers due to dietary restrictions and this location did not accommodate that. I tried calling the restaurant 3 times and nobody ever answered the phone. There wasn’t any time to turn around and speak to someone face to face so we were forced to either forgo our lunch or eat what we had without liking it. I am severely disappointed this location could not give us or order correctly. These were simple things such as leave off the tomato on this burger, leave off the onion on the other, etc but everything was incorrect. We will not return, even when we have time restraints and need something fast.
If I could give this place a 0 I would ! Will NEVER go to this location again ! Ordered a taco salad. The staff was CLEARLY fighting as we heard heard it through the window. Had to go back because they didn't give me the chili for the salad. Got home and the salad was absolutely DISGUSTING! I didn't order brown lettuce but that's all I got AND mushy old tomatoes ! I hope I don't get sick...I'm waiting! And the sealed crackers were stale !
I stopped and and got my daughter and I each a chicken classic sandwich. Drove home 10 minutes away only to find out that both chicken sandwiches were raw. So I drive back there with the intention of just replacing both sandwiches till I get there and the kid behind the counter asked what was the problem and I told him that both sandwiches were raw.he looked at both and agreed that they were both raw. Tells his manager that was on duty at the time that there is a customer at the counter with 2 raw chicken sandwiches and her response was I’m to busy to deal with that right now he is going to have to wait. Needless to say I got my money back and will never return to this dump
The kid at the first window was very rude and didnt specify which window to go to after we ordered. He finally opened the window and yelled “pull up!” to us and closed it in our face. Customer service goes a long way…
Ordered a large double combo as well as some other menu item and this is what I received for my large fries. I always ask with my fries with no salt because they put entirely to much salt on them. When I began to eat this SMALL fry they were still salty.
Bought one of their biggie bags. Fries were a bit limp but the rest of the meal was good. Guy at the counter was very friendly and polite.
I have been here more than 5 times. Never a problem with my order. You can see there is care when making their sandwiches. The online app deals make the value great. I cant really say a bad thing about this location. Great staff and customer service too. 5 stars easily. Thanks for being awesome!
While I do generally like the food I often have trouble with my orders. I usually get delivery, and within the past couple of months I have had times where my order was either partially or completely wrong. And I've had similar issues when going through the drive thru. I don't know if it's a general issue with staff or if there are a bunch of new hires, but I hope this stuff gets resolved soon.

Quick Facts About Wendy's



Today

Opening Hours

Sunday 06:00 AM - 12:00 AM
Monday 06:00 AM - 12:00 AM
Tuesday 06:00 AM - 12:00 AM
Wednesday 06:00 AM - 12:00 AM
Thursday 06:00 AM - 12:00 AM
Friday 06:00 AM - 12:00 AM
Saturday 06:00 AM - 12:00 AM

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