Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Late-night food
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Quick bite
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Vegetarian options
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
Best WLM Reviews
Took forever to get my order. Watched through the window employee put my fries in the bag a few minutes before my sandwich was added making the fries cold besides that they were cooked to long that they were hollow. The price for a meal was outrageous. For the price I could have went to a better restaurant.
Placed a mobile order, tried to go inside to pick it up but the doors were locked. So I went to a drive through window and had to argue with the only two workers about getting the food that I already paid for.
Instead of looking for the order, this unpleasant front of house staff (09/17/2023 @ 4:35pm - 4:45pm then slammed the window shut after I got rightfully mad. Finally the cook talked to me and within a few seconds my order was magically found. I apologized to the cook as I normally keep my cool, but multiple times of being told,: "Not my problem." Got under my skin.
At this point I thought it was over. The lady basically throws my food into my car windows and I get home (I life 3 minutes away) to find that this cowardly vindictive monster of a woman screwed with A CHILD'S food. She stole food out of my kid's dinner. Not the mention the food was cold as if it had been sitting on a pickup shelf for 30 minutes.
I am livid and disgusted. I will be calling corporate and get a refund. Will never go back again. Spreading awareness to as many people as possible.
Edit: Called Corporate and was promised a refund that never arrived. Called again and was told they have no record of my order even when I provide the order number.
All the employees were great but the manager lady was constantly yelling at them and being abusive. Really wanted to apologize to the employees because we heard her yelling our entire time there. She needs to be fired. It was the lady in the picture.
My mom and I went Wendy's in Peoria. We proceeded to the drive up window, the first voice said welcome to Wendy's and than there was a female who cut the other voice off. We started to order and the woman said you will need to go to the next window. We preceeded to the window, we tried to order the employee gave a dirty look and said that is not how things are done. I told her we just doing has she had told us. The woman then said I was not talking to you. She stated just this one time next time you will need to go back around. We ordered and they screwed the order, I asked them to correct the mistake and the lady said no you have to go through the drive through. Mom and I were frustrated plus stunned at how they were so rude they were. I walked into the building it seems that wthey I was going to start an argument. It amazes me that they could not
show the least bit of respect for the customer. The woman that checked me out looked at me with anger and disdain and stated I need to follow-up rules. At this time I could not believe the unbelievable, I was a customer and they were suppose to be respectful and they definitely were not. Customer service was horrible.
If I had to give an award for most incompetent this place would win in a landslide victory against every other fast food place in the area.
Food: Aside from my order being incorrect, I was almost terrified to take a bite out of this food from the blatant disregard for food safety and sanitization of this establishment. Employees with hands looking like they just tried to manhandle razor wire and a lack of gloves when handling food was nothing short of disgusting. No ice for beverages at the drive through and hands being put on nearly every surface possible before handing me my meal. The burger itself was not terrible, but my appetite was significantly reduced after witnessing the blatant disregard for food safety.
Service: I won't even give this place the privilege of having the word service associated with it. I felt rushed out the door due to the chaotic and poor organizational skills of the leadership. This caused corners to be cut and harbored an overall attitude of treating me like a ghost to be considered acceptable by these employees. My meal was practically thrown into my hands so that they could get to the next order.
Atmosphere: The toxicity of this work environment is practically seething out from behind the counter and out the drive through windows. The management here is nothing short of disappointing and hostile. To employee and customer alike I may add. The entire shift leading management team needs to be replaced. I wouldn't be caught dead with a team like this.
This place needs a near full replacement of employees from the top down. I will never suggest this place to anyone so long as this remains the standard of "quality" at this establishment.
Went it there with my wife a kids they worker was sitting in the lobby telling the manger what to do she yelling at him . He goes back and get to touching food WITHOUT washing his hands . The proceeds to sit back down again she yells at him to leave and get off the clock. He tell her for what and that he’s staying she catches an attitude with the whole place now she doesn’t want to take orders upfront no more so we asked for to go back she throws it to go back at the counter, worst manager ever I own three businesses and she would not be in no type of chain of command in my businesses with that attitude and that employee would’ve been hired before he was fired as well Monday night 6 PM You can run back the cameras if you need to fact, check
I mean really, every worker is moving as slow as they can and some ain't even doing anything. doesn't matter if you order in advance, they won't even think to start it until after you get there. I saw two works smoking weed outside before going right back to work inside. This place is managed awfully.
My friend really hyped up Wendy's breakfast, so I decided to try it this morning. Went through drive thru at Wendy's on Big Hollow Rd. in Peoria, IL. It's early so no one else was in the drive thru at the time. S8nce it was my first time having breakfast I was reading all of my options. A staff person came on, not to greet me but to tell me to make my order. I said it was my first time here for breakfast so I was looking at what you had. I asked for the Honey Chicken Biscuit. The woman in drive thru enter the entire meal. I let her know I only wanted the sandwich, then you could hear something but could make out what was being said. You could then hear laughter erupted in the background. She changed the order on the screen, told me my price and said 2nd window. Waited behind another vehicle. Once I pulled up all the woman at the window said was my price, no greeting. She handed me my food and I handed her my card. She opened the window again and handed me my card and closed the window. She gave me no receipt or said anything else. I went to knock on the window and another young lady said me. She opened the window with a smile. I asked for my receipt. She said it was in the bag. I told her it wasn't, as the other woman had already given me my order prior to the payment. She went to get my receipt, with a smile and gave it to me. She told me to have a nice day. The initial staff person didn't even smile once while I was I the drive thru. A service experience can determine if you return to a restaurant or if you even recommend it to someone else. I read some of the reviews prior to making my own and unfortunately those were much worse then mine. I've had other poor experiences there but today I decided to respond. And then people wonder why #Chick-fil-A have so many customers, besides the fact that there food tastes better. Customer service matters.
Quick Facts About Wendy's
Today
Opening Hours
| Monday | 06:30 AM - 01:00 AM |
|---|---|
| Tuesday | 06:30 AM - 01:00 AM |
| Wednesday | 06:30 AM - 01:00 AM |
| Thursday | 06:30 AM - 01:00 AM |
| Friday | 06:30 AM - 01:00 AM |
| Saturday | 06:30 AM - 01:00 AM |
| Sunday | 06:30 AM - 11:00 PM |
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