Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Highlights
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Great coffee
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Healthy options
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Late-night food
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Quick bite
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Vegetarian options
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
I will start off saying my experience at this location is normally 5’s across the board. On 11/9/24 I drove from Biloxi near pass road to the Wendy’s in Diberville( this is our norm my son prefer this location). Proceeded to the window to pick up my mobile order and the ladies were pleasant per usual. Upon receiving my food I did not check the bag as I normally do at other fast food establishments because this location always has my order right. Unfortunately, upon arriving home to give my son his food we had our entire order except his burger. I called and spoke to Alex or Alec(I apologize if I’m spelling his name wrong) he was very pleasant and informed me that I just needed to state I spoke with him and they would give me the missing burger. I showed my receipt and stressed Dave’s single only lettuce, ketchup, and cheese( my son is very particular). The lady handed me the bag and she confirmed that it was only lettuce, cheese, and ketchup. Again still the benefit of doubt I drove home without checking the burger only to arrive home hand my son the bag and he comes rushing back to me because the burger has mustard on it. He won’t eat anything with mustard on it, I’m so disappointed because this is our favorite location and they are normally on point. Being sick all week and trying to take a break from cooking to feel better, then having to convince a special needs kiddo that you wiped all the mustard off was very disappointing. Hopefully, tonight was just an unusual experience and you guys regroup.
Fries are cold, biggie bags not separated, i was told thats how they do it, crazy no other location does that. When I was asking which sandwich is which so I can give them to the proper kid I was ignored. Ketchup dispenser not working, floors are sticky, toilet seats nasty. We won't be back to this location.
I just pulled through the drive thru at 11:30am on 10/7/24 and was very satisfied with my experience. The girls, Zyandrian and Kelsey, at both windows were wearing big smiles and were so kind and personable. The food was hot, fresh, and exactly how I ordered it.
I placed an order this evening at 7:01 and it was delivered at 7:58 all food being cold ice in drinks melted and wasn't edible, I called door dash and was told that I could only receive a 30% refund because that's all they offer, so I had to pay the other 20% for a meal we couldn't eat absolutely ridiculous. Wendy's you should probably check into who you're doing business with because that alone will keep me from ever ordering delivery from you again.
The lady that works in the mornings is so rude. Pulled me up for 20 minutes I called for a refund she said she was coming out and hung up the phone. Gave me the bag I asked for jelly and ketchup there was one single packet of each. I had a full bag of food. She said WE HAD TO WAIT FOR BISCUITS TO COOK!!!! Rolled her eyes and walked away. She clearly hates her job. I've went there many different mornings and always got the same nasty unprofessional attitude each time.
*Kurianna (I hope I spelt that right)
6-8 people in drive through. 5 people in lobby. Kinda busy. 1800. Had some employees trying to look busy sweeping, or literally spinning circles with the French fries, but Mrs. Kurianna was handling it taking orders at the register, assembling orders, and distributing orders. The other female working the line was slanging hard as well. But Kurianna and I ran into some issues, and she was quick to find a workaround to ensure customer satisfaction and yet, maintain profitability for the company. If I were invested in this specific Wendy’s, I would keep an eye on this one, cause given the right guidance, she has the potential to be a SUPERSTAR! Thank you chick ???? keep giving that wonderful smile ????
In multiple occasions I've gone through the drive thru amd once my food was handed to me, no words. As if I know I have all of my order. Basic customer service is usually telling the customer to have a nice day. At least that way you know you have all your items. They just hand the food and walk off. Multiple times, multiple employees .
I ordered food through the drive-thru today around 2:00 pm on Thursday May 2, 2024, and received the absolute BEST customer service I've ever received at a fast food restaurant. Not only that but I received my food in less than 5 mins. I hate that I didn't get their names, but I hope y'all see this and check who worked on this date at this time and acknowledge them for doing such a wonderful job!
Quick Facts About Wendy's
Today
Opening Hours
| Sunday | 06:30 AM - 01:00 AM |
|---|---|
| Monday | 06:30 AM - 01:00 AM |
| Tuesday | 06:30 AM - 01:00 AM |
| Wednesday | 06:30 AM - 01:00 AM |
| Thursday | 06:30 AM - 01:00 AM |
| Friday | 06:30 AM - 01:00 AM |
| Saturday | 06:30 AM - 01:00 AM |
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