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Wendy's

+1 804-401-8115
4805 W Broad St, Richmond, VA 23230 United States of America
Open Today: 06:30 AM - 02:00 AM

Amenities

Service options
  • Delivery
  • Drive-through
  • Takeout
  • Dine-in
Popular for
  • Lunch
  • Dinner
  • Solo dining
Accessibility
  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Wheelchair accessible restroom
Offerings
  • Coffee
  • Late-night food
  • Quick bite
  • Vegetarian options
Dining options
  • Breakfast
  • Lunch
  • Dinner
  • Counter service
  • Dessert
  • Seating
Amenities
  • Restroom
Atmosphere
  • Casual
Crowd
  • Family-friendly
  • Groups
Payments
  • Credit cards
  • Debit cards
  • NFC mobile payments
Children
  • Good for kids
  • High chairs
  • Kids' menu
Parking
  • Free parking lot
  • Free street parking
  • Parking

Best WLM Reviews

The food is fine, some people are very nice here but I was really disheartened to see an employee verbally harassing another employee, an elderly woman working the fryer.
It struck me as ironic to see a sign on the staff door saying "kindness starts here."
I know it's hard enough to work in food service, so it would be nice to see employees treat each other with respect.
I don’t even understand how this location has high reviews. The workers were extremely rude and had no customer service skills whatsoever. Not only did they get my order wrong, but the sauces were wrong, the fries were cold, the burger was cold, and there was an unknown substance on the nuggets. I’m pretty chill about experiences like this, but spending money on food I couldn’t even eat is ridiculous. They need new employees.
The only I had to the young lady working at the window that didn't utter one word to me, was to please put ketchup in the bag because I was at a hotel. She nodded and proceeded to not put any ketchup in. I know better than to not to go the one on staples mill. They always do well. This one is more convenient, but terrible. Lesson learned. Again
09/22/
Poor management more then 50 minutes I have waited for me order supposed to close at 2:00 am but they closed it at 1:30
•AVOID THIS LOCATION•
I am outraged by my recent experience at this Wendy's location. I arrived to pick up two orders, only to be refused service outright. The employees fed me different lies, first claiming the orders weren't there, then saying "another driver had picked them up," all without providing any description or proof.
The two employees I dealt with were the worst I have ever encountered in my life. They were not only blatantly dishonest but also incredibly rude and insulting. It was clear they had no intention of making the food, especially since it was around 2:30 am, right before closing. Their behavior was shockingly unprofessional and disrespectful.
I will never accept an order from this location again and I encourage all DoorDash and UberEats drivers to avoid this place as the employees outright lie. This location should be closed for its disgraceful treatment of customers and drivers alike. Corporate needs to address this immediately and take serious action. No one should ever have to endure such horrendous service.
They accidentally forgot to give me half of my meal, but I noticed quickly and it was fine.
Went in with two gift cards I got from my dad. The cashier was rude the entire time and told me I had no balance on either even though I check d the balance last time I ate here.
He didn’t like me and took it out on me and didn’t let me use my gift cards EVEN THOUGHT THEY HAD BALANCES ON THEM.
You can hate your life but don’t take it out on unsuspecting customers.
Very dissatisfied
This Wendy's was alright, got dinner and went through the drive through. Service was pretty quick, there were only two workers and it was pretty late, around 11pm. The food tasted fine. I would come here again for a meal.

Quick Facts About Wendy's



Today

Opening Hours

Monday 06:30 AM - 02:00 AM
Tuesday 06:30 AM - 02:00 AM
Wednesday 06:30 AM - 02:00 AM
Thursday 06:30 AM - 02:00 AM
Friday 06:30 AM - 02:00 AM
Saturday 06:30 AM - 02:00 AM
Sunday 06:30 AM - 02:00 AM

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Location