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Wendy's

+1 931-223-5023
114 Bear Creek Pike, Columbia, TN 38401 United States of America
Open Today: 06:00 AM - 12:00 AM

Amenities

Service options
  • Delivery
  • Drive-through
  • Takeout
  • Dine-in
Popular for
  • Breakfast
  • Lunch
  • Dinner
  • Solo dining
Accessibility
  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Wheelchair accessible restroom
Offerings
  • Coffee
  • Late-night food
  • Quick bite
Dining options
  • Breakfast
  • Lunch
  • Dinner
  • Dessert
  • Seating
Amenities
  • Restroom
Atmosphere
  • Casual
Crowd
  • Groups
Payments
  • Credit cards
  • Debit cards
  • NFC mobile payments
Children
  • Good for kids
  • High chairs
  • Kids' menu
Parking
  • Free parking lot
  • Free street parking
  • Parking

Best WLM Reviews

Over priced, poor quality, and frankly slipping. Wendy’s has just not been up to par lately and this most recent visit was just comedic. I ordered baconator fries for reference. Most locations I’ve visited over the last few years just honestly haven’t been good but this one really stood out to me. Lol.
First the lights was out on drive through menu. We couldn’t tell what we ordered. On Number one. Tried to ask question on what we was getting. She never answered. When we pulled up to window. She said the amount. My husband didn’t under stand her. She stuck her head out window and said the amount so slow. She said it very sarcastic. Very rude. He gave her the money and said she dint have change She would get from manager. Well while waiting on food and change. The manager was outside smoking cigarette for ten minutes. My husband stayed at window while I went in to use restroom facilities. The manager came in while I was coming back out to my car. We had drinks by then. Received change and drinks. Then she came back and asked if we got our food. They was rude and unorganized. We left finally Fries was cold and burger had no tomato or pickles. This Wendy’s is the worse one I have ever been to.
You have to pay high prices for a burger. You expect better besides the service.
I have heard Wendy’s has good breakfast and wanted to give them a try. Plus the McDonald’s line is so long. They open at 6am I got there at 720am. No breakfast menu to be found. The girl while working and chatting with a friend said yeah we do but I can tell you what we have if you ask. I don’t see this location being open much longer based on reviews and clearly Wendy’s doesn’t care. Poor customer service and it’s sad I used to work for Wendy’s and it was a good company with great customer service. Some locations are better than others and this one should just be passed by.
This Wendy’s is the closest to us. During the morning service is great and rarely is my order wrong. Now going during the evening is a whole other ball game. We try not to go after lunch because the service is so hit or miss. Today was a MAJOR miss. My husband went and got me a saucy nugget combo and when he got home I noticed it was the wrong flavor. No biggie we went back out through the drive thru and told them the mess up. They asked for a receipt again no biggie we had it and the nuggets to prove there was a mix up. The lady was a bit rude but nothing crazy. We get the nuggets then head home. At home I realized they gave us the wrong size so I went back through the drive thru and told them. They said they’d give me a 4 piece saucy nugget to make up for the missing nuggets. I said that was fine. I had the nuggets with me in case they wanted proof. I pull up to the window and the lady asked me if I got my food I said no ma’am I haven’t. She goes yes you did it’s right there in the seat. I said no ma’am y’all gave me the wrong size I’m here for a remake. She got snippy with me and told me to pull up. Then a sweet employee brought out my nuggets. If you don’t know how to talk to people then you shouldn’t be in a customer facing position. This also doesn’t seem like the first time she’s been rude to customers either. Reading through a lot of these reviews she’s the problem. There’s no reason to talk to a customer that way especially if they aren’t the ones being rude to begin with. I also hope the GM reads these reviews and gets that store in order. It has the potential to be a great location with the right employees.
Not the best Wendy's. Fries were over salted from typical Wendy's fries. Did a mobile order while waiting in drive thru lane. They never put ketchup in the bag despite it being an option selected in the order. Had to drive around and walk up to the drive through window to get some. Also, very long 20min long drive through line. Just go in and get your food.
I ordered a Dave's double, but I was given a Dave's single, and the staff wouldn't remake my order. Very disappointing.
Showed up on 2 sepreate occasions. Sat in the drive through for around 7 minutes with no answer. I asked, "Hello?" To be told to , "give me a second" by the drive through operator. I then sit there for 10minutes (the first time i simply left) before I actually am promted to start my order. The frosty machine was down. The salad bar was down. I opted to go to the Taco Bell next door to which the operator said, "Bye??" Very Very poor service/food is mediocre if even able to get food at said fast food place. Just skip this wendys and either go to taco bell next door, or find another location.
When I go to a restaurant. I do like to get what I asked for. Just went through and got my order. But I paid for extra chicken and did not get it. So I paid more for my order then I think I should have. The cooking crew needs to do what the customers ask and are paying for.

Quick Facts About Wendy's



Today

Opening Hours

Monday 06:00 AM - 12:00 AM
Tuesday 06:00 AM - 12:00 AM
Wednesday 06:00 AM - 12:00 AM
Thursday 06:00 AM - 12:00 AM
Friday 06:00 AM - 01:00 AM
Saturday 06:00 AM - 01:00 AM
Sunday 06:00 AM - 12:00 AM

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