Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Healthy options
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Late-night food
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Quick bite
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
*** I only posted this review after I sat on hold with customer service for over ten minutes. I also emailed this same complaint to their online customer service and waited 2 days for a response. ***
You have 2 disappointed “customers” this morning. Although, we didn’t actually get to be customers this morning... My wife and I walked into the Paducah Wendy's (5139 Hinkleville) in the Kentucky Oaks Mall parking lot at 9:15am. The very large and bright sign on the window of the store reads OPEN AT 6:30AM. We walked in, as the door was unlocked.. but sadly we were met by an employee that did not greet us at all, instead he emphatically told us to leave because they were not open in the lobby. At 9:30 am! When we challenged him as to why, he said they had callouts and couldn't help us. Now at this time there was 1 car in the drive through, and no one else to be seen. We had 10 or more options of breakfast in this area, we chose Wendy's first, but we are now sitting at Crackle Barrel eating an amazing breakfast. CB invited us in and accepted our money.
My questions to corporate are as follows. Why are random employees changing the rules to suit their own needs? Would our money not help Wendy's situation? And how hard would it have been for that employee to serve us some pre-cooked, reheated fast food?
We asked the employee for the managers name and we think he said Taylor, but I could have misheard.
My next issue is when I called customer service, I stayed on hold for over 10 minutes before I hung up.
Covid and all the sad excuses are old news. We even asked if the store needed more employees, the employee said "no not hiring". When we walked outside another big sign on the window was advertising "Hiring".
So which is it? Is Wendy's just giving up? There is NO reason in my mind that can justify lazy grownups making excuses and not stepping up.
Get some employees in that location or shut it down and give up.
Terrible all around service.
Normally, I don’t mind if the wait time gets over on DoorDash pick ups, but whenever it was pointed out to the manager that the Dasher was there she said it don’t matter they can wait really rude! After that, she wanted to sit there, and still not even start the order took care of in store customers before, and forgetting that the person who ordered was just as much as a customer! I waited for over 25 minutes. This manager sees no importance of dashers totally disregarding the fact that who ordered is a customer too!
A lot of these establishments are hit or miss. It basically boils down to timing you want to go during their most staffed time of day, which is before 1 pm. The food was so so the staff were nice it did take a while to get the food.
This location is terrible. I always do mobile orders. The first time I waited in the drive through for 20 minutes and had to end up going inside and the order was still not ready. 2nd bad experience was that I had ordered through mobile, picked carry-out 30 min ahead of time. Went to pick it up and still had not even been made. Thought I would give them one more chance. Ordered 20 minutes ahead of time. Went in to pick up my order and they did not even know that the order had been sent. Two other people were in line still waiting on their food. I waited another 15 minutes for them to get my order. This is awful. I'm completely done with this location. Sad.
We didn't go in. The lobby was closed already. But the food was pretty tasty. I had the Saucy Garlic Parma flavor, not bad. They are basically regular nuggets, with Butter Garlic and Parmesan sauce ,over them they are good . Not Bad
Nicest people for a family stop. They made sure the kids enjoyed their food and even gave a little toy for the oldest kid (2 years old). Just really nice people who wanted to do a great job for our family. Thank you!!
It's 749pm Sunday and there's 5 vehicles in the parking lot, but the lobby is closed.
Sure.
Takes a lot of people to run OneDrive through window.They might need to take a look at that
Crabby patty meal was okay. Frosty was definitely disappointing. No pineapple chunks just oozy
Quick Facts About Wendy's
Today
Opening Hours
| Monday | 06:30 AM - 12:00 AM |
|---|---|
| Tuesday | 06:30 AM - 12:00 AM |
| Wednesday | 06:30 AM - 12:00 AM |
| Thursday | 06:30 AM - 12:00 AM |
| Friday | 06:30 AM - 12:00 AM |
| Saturday | 06:30 AM - 12:00 AM |
| Sunday | 06:30 AM - 12:00 AM |
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