Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Late-night food
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Quick bite
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Vegetarian options
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
Fresh and delicious breakfast! Everyone was friendly enough and they provided appropriate cutlery and napkins.
Wendy's has some reasonable breakfast prices and offers. They were also providing free coffee.
I recommend using the app as we were able to get a premium breakfast for $1 with any purchase. We also utilized the 2 for $3 sausage biscuit and small breakfast potatoes.
The biscuits and gravy were thick and full of large sausage pieces.
Went through the drive thru. The line was quick, and my order was correct, and the food was hot.
Ordered the krabby patty meal. Tasted weird looked down at the burger looks like the cow is still mooing. Mr Krabs has alot of explaining to do.
My husband and/or I have ordered from here since it's the closest Wendy's to our house and the staff there could care less about service or food quality. Most recently, I ordered a small chili with extra cheese and chili sauce through the drive through: The chili was cold, the cheese was a half slice of AMERICAN CHEESE and the sauce was Cholula, not the Wendy's chili sauce. This was just the latest in a string of every order being wrong here. The only part of the order that's ever been right here is the Frosty.
Manager “April” is extremely rude. I am amazed when I go to a place where customer service should be expected and they act like they have never heard of it. When it comes from the manager, it shows how dysfunctional they are.
Glad to know I wasn’t crazy because from the reviews others have had similar experiences from the short tempered manager.
I usually don’t have issues at places, I am pretty understanding, but from the start of the order she was pretty hostile. The manager took my order and she gave me a difficult time to order a sauce, saying I can only order 1 even when I offered to pay for more. She was more concerned the meal I got did not come with the sauce I wanted. Again not a big deal, it is a bit ridiculous but there is a way to communicate with the customer and she failed it being hostile. Sounds like she just wanted to say no instead of hearing what I wanted to order and just charge me what I needed. I don’t care how she enters it. Because she was so concerned about the sauce she forgot to enter the small fries. When I pulled up and saw the missing fries I asked the employee the fries was missing, they told me it wasn’t in the order, no big deal it happens, can I order it? Nope, it was an issue, I would have to re enter the line. The manager came, told me the same thing and was concerned only about the drive through time and so no issue in their fault. She got mad that I asked for a refund, and told me I had to come in to get it. Why would I pay for an order that was wrong? Once in she was extremely passive aggressive, and made it seem it was ok to act like this because they were “franchised”. That shouldn’t matter, customer service is customer service. She also lied saying she read back the order. All in all, I am pretty understanding to fast food workers cause I’m sure they get a lot of crap, but when someone isn’t giving any issues and the manager just wants to cause issues instead of fix them that is an issue.
Went thru the drive thru line. Which was not busy at all. The person taking our order rushed us and was not paying attention or giving us time to place our order. We were told that they were out of sausages, I am not sure if they were out of this item or refused to make more as its 20 mins until 10:30am. I understand this is a drive thru, however the interaction was unprofessional and felt rushed and not lack a lot of customer service. No, we were not rude all, if anything quite patience with her demeanor. We got up to the pay window and double checked for which we asked if she got our combo order as we she did not ask for our drink. We were told "im sorry I did not hear you but I cannot take your order thru the window". Highly frustrated as this cannot be accommodated as you recognized if you was your mistake. Arrived home and the item we couldn't make a combo was not missing so we had to return to the store. Sometimes when you think your being fast but the workers felt rushed and the accuracy of customer's order can be incorrect. Slow down & actually provide good customer service! This was the manager/ lead for this shift. Host name on the receipt: Dyane
I came through on Veterans Day and attempted to order about 15 chicken biscuits. The manager yelled from the back of the kitchen to the cashier that "We can't accept that order." The cashier thought she was joking so continued ringing me up. The manager then came up to the front and started yelling. I explained to her that I was a veteran and was picking up this order for a small event I was attending. She said she didn't care, she wouldn't take an order that size unless I physically left and called it in. I did my best to be polite and was not given the same courtesy from the start.
Fast forward to today. I thought I learned from my previous mistake. I ordered ahead this time. I ordered ahead through Uber. Probably around 20-30 minutes ahead. I pull up at 8, the doors are locked and a woman comes to the door and flashes 9 with her fingers. Ok, cool. I go through the drive thru, when I explain that I've made an online order and was here to pick it up, I get the same exact speal as the first time about how I need to call the manager directly when placing large orders. She also told me that they don't check Uber or Doordash orders until the driver checks in.
TLDR: As another reviewer said, "The big back white lady manager" loves to demean and insult customers. Avoid her and this restaurant at all costs.
My order was taken as soon as I got to the sign and was mostly correct. I would recommend is location vs the one on East Broad St in Reynoldsburg. The drive is not much further.
Quick Facts About Wendy's
Today
Opening Hours
| Sunday | 06:00 AM - 01:00 AM |
|---|---|
| Monday | 06:00 AM - 01:00 AM |
| Tuesday | 06:00 AM - 01:00 AM |
| Wednesday | 06:00 AM - 01:00 AM |
| Thursday | 06:00 AM - 01:00 AM |
| Friday | 06:00 AM - 01:00 AM |
| Saturday | 06:00 AM - 01:00 AM |
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