Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Offerings
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Coffee
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Late-night food
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Quick bite
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
Upon placing my order, everything was good. Here is why I am giving the 1 star. I waited nearly 20 minutes to receive my order. I noticed how like 10 burgers are made at once and wrapped just sitting there. The guy even opens them up I guess to make certain each order is bagged correctly. Insane! Here’s a tip…make one complete order, bag it, and place the receipt by it and hand give it to the customer when ready. Do not wait a while then go get the fries and finally take it to the counter. (Hope this tip helps you out.) Another one, sticky floor. By the Coke machine the floor has Coke spilled there and super sticky in that area. Send someone to that area to mop at times. The burger also tasted dry probably from sitting there for so long.
I am writing this in regards to the unpleasant experience I had at one of your Wendy's in my city of Mobile, AL. It is located at 425 Schillinger Road South
Mobile, AL 36608. First, I had to wait a fair amount time for someone to come to the counter to place my order. Second, my order was input incorrectly as one part of my order was a combo(MEDIUM size) the other was supposed to be just a sandwich with a SMALL drink(no combo). The combo was put in correctly, the second part was input as a combo incorrectly. I was NOT given a receipt during this time. I went to go inquire why my meal came to a certain total when I know it SHOULD have been lower than what I had paid. When I inquired I was told by Javian(spelling?) he had input my order incorrectly. Then to make matters worse there was NO ketchup in the entire building. I'm talking NONE! NOT EVEN ANY ON THE LINE TO MAKE ORDERS WITH! I know this because my son had EXACTLY none on his Dave's Double which ONLY was ordered with ketchup, cheese, and onions(which they left those off too). I understand being out of condiment packets, but for Christ's sake tell your customers if your establishment is out of KEY ingredients ON THE LINE, AT MINIMUM! Then the drink machine looked like it had been the victim of a syrup murder. I'm talking ridiculously in need of a wipe-down on one side. How hard is it to surface clean your lobby area and have it look presentable? Then cap off the fact that Keisha(spelling?) the manager either couldn't care about how the store front was being ran as when my mother inquired if she knew that they were out of ketchup (CLAIMS SHE DIDN'T KNOW, hard to fathom when she's TAKING AND FILLING orders at the drive through). My mother inquired couldn't someone have gone to the Rouses grocery store in the SAME parking lot as this establishment and bought some bottles of ketchup to AT LEAST be able to have it in the restaurant on the tables until more ketchup could be ordered or come in. No apology was ever offered for the inconvenience, hell, my mother had to stop and question her about it because at first she thought Keisha was coming to speak to us at our table. This also was NOT the case as Keisha was more concerned with what her elementary school aged child was doing in the lobby with her phone in the booth behind us(PRETTY SURE THIS IS AN INSURANCE AND CORPORATE/FRANCHISE VIOLATION AS IT APPEARED HE WAS ONLY THERE BECAUSE HIS MOTHER WAS). All in all this was one of the ABSOLUTE worst experiences my mother and I have ever had at a Wendy's EVER. Consider yourselves warned!!! DO NOT EAT HERE UNTIL THESE ISSUES ARE RESOLVED!!! Chic-fil-A is in the same parking lot, try the Lord's chicken instead.
*NOTE: I rated this establishment one star ONLY because Google made me so this would post, else it would have been zero. And the drink machine looked worse than the photo, I just didn't want to draw attention to myself whilst shooting a photo of it.
Posted on 11/24/2024 @ 10:09 PM CMT.
Probably the worst Wendy's experience I've ever had. As soon as you walk in your feet are sticking to the floor everywhere, most of the tables are dirty, and the cashier doesn't greet you, doesn't look at you while you're ordering, and when she talks she mumbles in a low voice that you can't even understand. What is going on with the management at this place? I love Wendy's, but this place is so poorly run. This was my second poor experience in as many visits. I'll monitor the reviews and hopefully be back when they fix their situation.
If I could give this place 0 stars, I would. Terrible staff. Terrible service. This place should be shut down. The entire staff should be fired. You are all garbage at your job.
I was told A WEEK AGO someone would contact me about how I was refused my mobile order at this franchise. You still have not refunded my money or contacted me. Please be advised that I have filed a complaint with corporate and my next stop is the BBB. I don't know who owns this place but you should get your shit together.
Was ignored for over 20 minutes by the staff. I watched the 5 people in front of me in line get their orders taken within a few minutes when it got to me the cashier walked off and started helping make food, which is fine, but I sat there and eventually the line piled up around 8 people behind me and after literally over 20 minutes no exaggeration I was finally helped ALL I WANTED WAS TO BREAK A 20 because I had already gotten food in the long drive through and didn't want to gum it up by asking for change for my 20. During this wait I watched probably 30 cars go through the drive through unimpeded. When She finally comes over she tells me she doesn't have enough cash and is about to help the next customer when I have to ask her to check the other register, she tells me it's not hers and she can't do it so I have to literally ask her to go get whoever's it is so I can have my change, after sitting in the drive through line for 15 minutes for a mobile pickup and 25 minutes just to get a 20 broken I also watched multiple of the people ahead of me get cold food or missing items.
I can see why so many Wendy's locations were closed in mobile. Asked the lady for BBQ sauce instead of ketchup and she wanted to charge me .25 cents for one or 2 for a dollar. That makes no sense to me. Couldn't I get 4 for a dollar. It's a shame that this is how to treat your customers who make a purchase. Definitely will think twice before going there again.
The staff waited to tell me and another customer that they not taking “inside orders” after we waited “IN LINE” for 10 minutes.
Please close this Wendy’s down. The service puts a really bad name for the company and I’m not longer asl Customer. And I will never be one again
I went there today only because I hadn’t eaten all day. I’m not a big fan of the chain but decided on a burger. The first issue was my order was made wrong. They corrected it. I began eating my food on the way home and I really wish I would have waited until I was home to eat my burger because it was RAW in the middle! I seriously hope I don’t get sick.
Quick Facts About Wendy's
Today
Opening Hours
| Sunday | 06:30 AM - 01:00 AM |
|---|---|
| Monday | 06:30 AM - 01:00 AM |
| Tuesday | 06:30 AM - 01:00 AM |
| Wednesday | 06:30 AM - 01:00 AM |
| Thursday | 06:30 AM - 01:00 AM |
| Friday | 06:30 AM - 01:00 AM |
| Saturday | 06:30 AM - 01:00 AM |
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